Beyond the Meeting
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Beyond the Meeting

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Strategies to take your public participation efforts to the next level -- beyond the meeting.

Strategies to take your public participation efforts to the next level -- beyond the meeting.

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    Beyond the Meeting Beyond the Meeting Presentation Transcript

    • Beyond the Meeting WTS January 17, 2012 Presenter:Malizy Scruggs @OpenChannelsPR
    • YOU WILL LEARN• Components of a public participation strategy• Difference between compliance and community building• Establishing common ground• One-way vs Two-way communication• Types of low technology and high technology options
    • HOW TO VOTE VIA TEXTING 1. Standard texting rates only (worst case US $0.20)TIPS 2. We have no access to your phone number 3. Capitalization doesn’t matter, but spaces and spelling do
    • HOW TO VOTE VIA POLL4.COMTIP Capitalization doesn’t matter, but spaces and spelling do
    • HOW TO VOTE VIA TWITTER 1. Capitalization doesn’t matter, but spaces and spelling doTIPS 2. Since @poll is the first word, your followers will not receive this tweet
    • WHAT IS P2?Any process that involvesthe public in problem solvingor decision making and usespublic input to makedecisions. --International Association of Public Participation
    • “Rather than asking people always tocome to our meetings, we need to goout to find out what are theirissues, how to align with theirgoals, instead of asking them alwaysto align with our goals. We need to bethere to listen rather than inform andtell, we need to be more participants.” Source: Moving Public Participation beyond Compliance: Uncommon Approaches to Finding Common Ground by Kirsten M. Leong, John F. Forester, and Daniel J.Decker
    • P2 STRATEGYIdentify the Affects Information Problem GatheringObjectives and Goals Stakeholder Analysis Allies Opponents Assets and Constraints Decision-making Techniques and Methods Process Action Plan
    • P2 STRATEGYIdentify the Affects Information Problem Gathering Objectives and Goals Stakeholder Analysis Allies Opponents Assets and Constraints Decision-making Techniques and Methods Process Action Plan
    • STAKEHOLDER ANALYSIS Interested Stakeholders Indirectly Affected Directly Affected By impact or interest in the project
    • STAKEHOLDER ANALYSIS Business and Industry Other Non-government Organizations Government Citizen and Community By sector
    • STAKEHOLDER ANALYSIS National Regional Neighboring Communities Local By geographic location
    • STAKEHOLDER ANALYSIS Neutral Allies Opponents By allies/opponents
    • P2 STRATEGYIdentify the Affects Information Problem GatheringObjectives and Goals Stakeholder Analysis Allies Opponents Assets and Constraints Decision-making Techniques and Methods Process Action Plan
    • TECHNIQUES/METHODSP2 PROCESS LEVELS OF P2 TECHNIQUE PARTICIPATIONCompliance Inform InformativeCommunityBuilding Consult Public Input Involve Interactive Collaborate Online/Digital Empower Partnerships
    • P2 STRATEGYIdentify the Affects Information Problem GatheringObjectives and Goals Stakeholder Analysis Allies Opponents Assets and Constraints Decision-making Techniques and Methods Process Action Plan
    • LEVELS OF PARTICIPATION Empower Collaborate Involve ConsultInform
    • INFORM• One-way Communication Techniques o Collateral materials o Informational websites o Open houses o Press releases o PSAs o Quick response (QR) codes
    • Chicago Departmentof Transportation -Pedestrian BridgePlan o One-way communication o Low tech o Series of meetings o Dedicated Flickr o Website
    • CONSULT• Two-way Communication Techniques o Public input o Public meeting or hearing o Comment cards o Surveys
    • INVOLVE• Two-way Communication Techniques o Workshops o Charettes
    • COLLABORATE• Two-way Communication Techniques o World Café o Focused Conversations o Citizen Advisory Groups Photo courtesy of World Café - Europe
    • EMPOWER• Two-way Communication Techniques o Citizen Juries o Crowdsourcing o Ballot voting
    • Utah Transit Authority – Next Stop Design o Crowdsourcing o Two-way communication o High Tech + Low Tech o Stakeholder registration/opt in
    • COMMON GROUND• Why are we here?• Understand community expectations• State what can be expected from the P2 Process• Cardstorming
    • GO GO GADGET• Meet people where they are• Match technology with sophistication of audience• Low technology and high technology examples o Audience response systems o Webcasts o Interactive visioning sessions
    • RECAP• What goes into an effective P2 strategy• Difference between compliance and community building• How to identify stakeholder expectations• Distinguish between one-way and two- way communication techniques• How to match to technology to the stakeholder