Case Study: ClearBenefits

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OpSource demonstrated the highest level of service with a 100-percent uptime guarantee, which was a big selling point.

OpSource demonstrated the highest level of service with a 100-percent uptime guarantee, which was a big selling point.

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  • 1. Case Study ClearBenefits Improves Reliability and Business Continuity with OpSourceCase Study Highlights “OpSource demonstrated the highest level of service with a 100-percent uptime guarantee, which was a big selling point. ClearBenefits offers benefits enrollment technology, They also had a very accommodating process by which we could benefits outsourcing, employee work together in a partnership.” communication, and wellness services through a Frank Dellé Director of Systems and Security Software-as-a-Service model. The company’s flexible benefits ClearBenefits Automates the Employee Benefits SaaS platform is used by Enrollment Process companies in industries ranging Founded in 1999, ClearBenefits has more than a decade of experience from healthcare to technology providing best-of-breed benefits management technology, support, and to business services. integrated administration services that support the delivery of benefits Challenge: Find a SaaS and for over 150,000 employees. Customers include industry leaders such as cloud hosting provider that Lam Research, General Atomics, Equinix, Blue Shield of California, and could deliver higher reliability Sutter Health. ClearBenefits’ technology and services packages are fully and enable cost-effective integrated to provide end-to-end benefits outsourcing for employers of business continuity. all sizes. Solution: OpSource Managed ClearBenefits automates the time-consuming and complex world of Hosting with Application heath plan administration, through a rules-based system that guides Operations™, OpSource Cloud employees step-by-step through the enrollment process via an intuitive Hosting, and Cloud-based online portal that facilitates information sharing between employers, Disaster Recovery. insurance carriers and other stakeholders. The company also manages OpSource was selected as the the annual employee enrollment process as well as life-event changes managed hosting and cloud throughout the year. hosting provider based on flexibility, technical expertise, Challenge: Increasing Reliability and Availability and professional deployment. Historically ClearBenefits outsourced its IT services to support its business and the Benefits Platform application. As the demands for uptime and service quality for servers, storage and networking devices grew, so did the complexities with managing the entire infrastructure for service© 2011 OpSource, Inc. All rights reserved.
  • 2. CLEARBENEFITS IMPROVES RELIABILITY AND BUSINESS CONTINUITY WITH OPSOURCE driven performance. “We did not attention that we didn’t think have the desired visibility over the we get with a large provider like process of installing, managing, IBM.” and maintaining the hardware and software, and another challenge ClearBenefits chose OpSource was monitoring and uptime Managed Hosting in late measurements,” says Frank Dellé, 2009. ClearBenefits operates a Director of systems and security. traditional infrastructure with a multi-tiered network that By 2009, it became clear the spans from front-end load company was interested in raising balancers through a DMZ performance levels and reducing containing the web servers“Before OpSource, we offered service interruptions due to to a secured back-end network multiple single points of failure. “It where the database resides.a 95% uptime SLA. Today we was not pretty giving root cause VPNs connect various sites tohave a stable site and deliver analysis reports, to our executive the backend. “That stack isan uptime of 99.9 percent, team. The unified concern was the entirely managed by OpSource,”which is a testament to Op- potential negative impact to the says Dellé. OpSource providesSource.” perception of ClearBenefits,” performance monitoring, OS says Dellé. patch management, security management, hardwareFrank Dellé At that point the forecast to grow deployment, and much of theDirector of Systems and Security and to meet the demands of an application deployment. “We expanding client base made it have a robust and mature process clear to seek another direction. for handing off major software release updates to OpSource.” Solution Dellé also makes use of all of the ClearBenefits searched the native support tools provided by managed hosting services market OpSource, including the trouble for a provider that could offer ticketing portal. a high level of reliability and management skills. One of More recently, ClearBenefits the providers they evaluated turned to OpSource to provide was OpSource. “OpSource on-demand business continuity demonstrated the highest level of capabilities. OpSource helped service with a 100-percent uptime ClearBenefits set up a hybrid guarantee, which was a major cloud using its Cloud offering for selling point,” says Dellé. “They the public-facing front end, and also offered to partner with us to a private database back end. The create the best solution for our business continuity site is hosted business. In addition, OpSource separately from their primary provided a level of service and site. Data updates are shipped© 2011 OpSource, Inc. All rights reserved.
  • 3. CLEARBENEFITS IMPROVES RELIABILITY AND BUSINESS CONTINUITY WITH OPSOURCE to the site daily. If a catastrophic individuals is a big responsibility. failure occurs at the primary site, ClearBenefits must comply with the cloud infrastructure at the Heath Insurance Portability secondary site can be activated in and Accountability Act (HIPAA) less than 24 hours. “It’s very cost regulations. “The security effective,” says Dellé. “We don’t requirements are strict,” pay for any ongoing management says Dellé. “OpSource helps costs except reserving hardware us meet them with its SAS70 and preconfigured Cloud Type II and HIPAA Business instances.” ClearBenefits brings Associate certifications.” up the secondary site several times a year for testing, refreshing The recent addition of the database, and upgrading the OpSource Cloud-based Disaster ClearBenefits application software Recovery services has allowed to the latest release. ClearBenefits to put in place a business continuity strategy Impact: Reliability, Security, that meets their clients’ and Productivity requirements at a price one tenth Moving to OpSource has had a the cost of a typical business dramatic affect on the reliability continuity implementation. and availability of ClearBenefits’ SaaS application. “Before Leveraging OpSource has led OpSource we were able to offer to internal efficiencies that an SLA of just 95 percent. Today allow ClearBenefits’ small team we have a stable site and deliver to become more productive an uptime of 99.9 percent, which and proactive. Dellé credits is a testament to OpSource,” OpSource with the flexibility says Dellé. to accommodate requests, technical and operational Handling personal health expertise, and professional information for 150,000 deployment of services for new requests.”OpSource has enabled ClearBenefits to manage to seasonal peak performance.”© 2011 OpSource, Inc. All rights reserved.
  • 4. CLEARBENEFITS IMPROVES RELIABILITY AND BUSINESS CONTINUITY WITH OPSOURCE About ClearBenefits Founded in 1999, ClearBenefits is one of the fastest growing benefits technology vendors in the market. ClearBenefits offers benefits enrollment technology, benefits outsourcing, employee communication and wellness services. The company’s flexible benefits platform is used by companies in industries ranging from healthcare to technology to business services. ClearBenefits is headquartered in Santa Clara, CA. Learn more at www.clearbenefits.com. About OpSource Founded in 2002, OpSource provides cloud and managed hosting solutions that enable businesses to accelerate growth and scale operations while controlling costs and reducing IT infrastructure support risks. Headquartered in Santa Clara, with operations in California, Virginia, the UK, Ireland, and India, more than 600 enterprises, service providers and Software-as-a-Service ISVs rely on OpSource’s expertise, experience and cloud automation technology to operate high-availability, business-critical hosting environments. OpSource is a Dimension Data company. www.opsource.net. Corporate Headquarters 5201 Great America Parkway, Suite 120, Santa Clara, CA 95054, 1-800-664-9973 (USA) +353 1 661 9979 (EMEA), sales@opsource.net, www.opsource.net© 2011 OpSource, Inc. All rights reserved.