Eeswaran Navaratnam speaks at the CIPD OD Conference 2013 on how technology & analytics is impacting OD and how it can be used in galvanizing large scale change.

1. CIPD OD Conference 2013:
Utilizing technology and analytics in
large-scale organisational change
Presenter: Eeswaran Navaratnam
25th
September 2013
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Key Technology Trends
There are several key technology trends impacting business that we keep
hearing about:
•Cloud Computing
•Social Organisations
•Big Data
•Business Intelligence/ Analytics & Data Visualisation
•Pervasive computing & the “Internet of Things”
•Mobile devices & apps
Source: Surveys by Garner, EY and Deloitte

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OD & Technology
The OD & HR field has been comparatively behind the curve with
embracing these new technologies compared to other parts of
organisations. But this is changing, and the three trends I see impacting
this space are:
•Social Organisation
•Business Intelligence/ Analytics
•Cloud Computing

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So what do these newfangled terms mean?
Source: Dilbert.com © Copyright Dilbert Comics 2012-13.

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So what do these newfangled terms mean?
None of these terms have formal or technical definitions. However,
simply put:
•Social Organisation
• Often assumed to mean the use of social media. However, a social
organisation uses mass collaboration utilizing social media
platforms to enable their employees, customers, suppliers and all
other stakeholders to participate directly in the creation of value.

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So what do these newfangled terms mean?
• Business Intelligence/ Analytics
• The intelligent analysis and use of available information to make
better informed business decisions. This should lead to the
creation of numerous small and significant improvements/
competitive advantages that lead to notable organisational
performance improvements.
• Includes: big data and data visualization.
• Cloud Computing
• Hosted Files, Services or Software. The ability to run software,
services or open files on one or more connected computers at
once without the need for it to be installed on the local
computer(s).
• More recently: “private cloud”, “public cloud” or “hybrid cloud”
continued

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How does this impact OD and HR?
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The opportunity
• Several “social organisations” are collaborating with their customers
to drive new products and services via social media channels.
• 2013 has marked the tipping point where the majority of employees
now are familiar with social media and expect to use it in a work
context.
• How can OD & HR make the most of this?
Social Organisations

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The opportunity
• Historically, HR departments in many organisations have lagged in
measuring, holding and utilising the data and information they could
be.
• This is changing in many organisations, as the correct information and
analysis can lead to significantly improved decisions.
• A practical application: How an oil field services company improved
their resourcing (& costs) using forecasting analytics?
Business Intelligence/ Analytics

10. Case Study:
How technology & analytics
were used when a global
multinational separated into two
businesses

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Any questions…?
Thank you for listening
Speaker: Eeswaran Navaratnam
Email: e.navaratnam@onyxconsulting.co.uk
Twitter: @EeswaranN
Telephone: +44 (0)7803 451305
The slides from this presentation will be made available on the CIPD website & my blog
(http://www.onyxconsulting.co.uk/insights/thought-leadership/blog/)
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