Service delivery review  robert maddocks presentation
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Service delivery review  robert maddocks presentation Service delivery review robert maddocks presentation Presentation Transcript

  • The Journey from Interesting Theory to Successful Implementation Robert J. Maddocks Chief Administrative Officer Township of Rideau Lakes
  •  A Case for Service Delivery Review (SDR) Barriers to Undertaking SDR Benefits to SDR Keys to Successful Implementation of SDR
  •  Resistance to change by staff Fear of ratepayer resistance by Council General Fear of the Unknown Administrative and/or Legislative Zero appetite for risk View slide
  •  Fiscal future of government at all levels Increasing citizen expectations vs. stagnant revenues Continued transfer of new mandatory duties with no new revenue The “untouchables” now must be examined Need to confirm future fiscal sustainability View slide
  •  Ensures efficient and effective use of limited resources Confirms Municipal Core Business(es) Identifies Merit Goods and Services Emergence of increased focus by staff and Council Valuable data for later use in strategic planning
  •  Emergence of Champion for SDR Prior commitment to openness and honesty Establishment of clear goals and measurement methodology at outset Consensus by all to problem at hand Lasting legacy to corporate culture