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HUD Ideas in Action
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HUD Ideas in Action

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This is a presentation from an open gov workshop held on March 15, 2010 at the USDA.

This is a presentation from an open gov workshop held on March 15, 2010 at the USDA.

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HUD Ideas in Action HUD Ideas in Action Presentation Transcript

  • HUD Ideas in ActionU.S. Department of Housing and Urban Development
    March 15, 2010
    Presenter: Tim McCarthy, Program Analyst /PMF
    Timothy.P.McCarthy@hud.gov
  • This space can be used to communicate with users of the site.
    Categories are based on the goals in the 2010 – 2015 Strategic Plan.
  • Employees can track the popularity of ideas in real time with various statistics.
    Great ideas will be address a problem and suggest steps towards implementation.
    Dialogue in the comments section often includes suggestions to improve ideas or discuss potential barriers.
  • HUD Ideas in Action statistics
    4
    As of March 8, 2010:
    • There have been 23,607 unique visitors resulting in 33,464 total visits and 156,734 page views
    • The average visitor looks at over 4.5 pages per visit
    • 1,478 submitted ideas
    Site visits by week
  • Idea Lifecycle
    5
    The voting capability will capture the wisdom of the crowds and identify the best ideas. These ideas will then enter the review process to determine if they should be implemented.
    Idea is Highly Rated
    Idea is identified as a Hot Topic
    Idea Enters Review Process
    Idea is Submitted
    Idea is identified as a Quick Hit
    Idea remains on the site
    Idea does not receive many votes
    Note: Highly rated ideas will be the top X% in each category based on idea activity. Hot Topics could be Secretary or OMB initiatives and Quick Hits will be identified by SPM and Program and Support Offices. The number of Hot Topic and Quick Hit ideas will vary
  • Idea Lifecycle
    6
    The voting capability will capture the wisdom of the crowds and identify the best ideas. These ideas will then enter the review process to determine if they should be implemented.
    Idea enters review process
    1) Strategic Planning and ManagementReview:
    Goal: Initial Review to ensure idea is actionable
    2) Office Review:
    Goal: Program/Support Office review for viability and effectiveness
    3) Cross Functional Review:
    Goal: Verify idea is in compliance with all rules and regulations if necessary
    4) Implementation:
    Goal: Coordinate and oversee implementation of accepted ideas
    Idea will not be implemented and a response is provided on the site with an explanation
  • Lessons Learned
    7
    • Be flexible – Users of the site control the content, you may have to adjust your processes accordingly
    • Support from senior leadership – This is necessary for building credibility but also driving people towards the site
    • Make small changes quickly – It is very hard to predict how the site will be used, small changes allow you to keep pace
    • Get feedback often – Our working team helped pre-empt many issues
    • Allocate resources accordingly – For both implementation and administration, there must be financial support
  • Plans for HUD Ideas In Action
    8
    • More one-time idea campaigns that are sponsored by the program offices
    • Increased communications with the user community, including newsletters
    • Creation of a more formal moderation policy
    • Increased recognition for top users
    • Regular reporting to senior leadership
    • More implemented ideas!