Fostering Citizen Engagement on Open Government Lessons Learned (So Far) Presented to the FEI Alumni Association March 15,...
Who Is This Guy? <ul><li>I’m @ dan_munz  on Twitter. </li></ul><ul><li>I work at GSA. </li></ul><ul><li>I specialize in us...
GSA Center for New Media and Citizen Engagement <ul><li>Three missions: </li></ul><ul><ul><li>Make it easier for  governme...
The Open Government Directive Challenged Agencies to Engage <ul><li>OMB turned to GSA to provide a government-wide solutio...
GSA Provided a Single, Scalable Solution <ul><li>Set up and administered 23 agency IdeaScale sites </li></ul><ul><li>Creat...
GSA’s Open Government Engagement Site
Requests for Data and Moderator Interaction
Collected Materials, Templates, and Training
Taking the Lead on Transparent Engagement
Supporting and Enabling Others to Innovate
Lessons Learned (So Far) <ul><li>Having a “single administrator” can jump-start engagement </li></ul><ul><li>Mandating eng...
Help Still Wanted <ul><li>Engagements that find not just ideas, but themes </li></ul><ul><li>Methods for being transparent...
Thank You! <ul><li>Questions? </li></ul>
Upcoming SlideShare
Loading in …5
×

Fostering Citizen Engagement on Open Government

937 views
883 views

Published on

This is a presentation from an open gov workshop held on March 15, 2010 at the USDA.

Published in: Business, Technology
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
937
On SlideShare
0
From Embeds
0
Number of Embeds
37
Actions
Shares
0
Downloads
0
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Fostering Citizen Engagement on Open Government

  1. 1. Fostering Citizen Engagement on Open Government Lessons Learned (So Far) Presented to the FEI Alumni Association March 15, 2010
  2. 2. Who Is This Guy? <ul><li>I’m @ dan_munz on Twitter. </li></ul><ul><li>I work at GSA. </li></ul><ul><li>I specialize in using the Internet to get people to form communities and do useful stuff. </li></ul>
  3. 3. GSA Center for New Media and Citizen Engagement <ul><li>Three missions: </li></ul><ul><ul><li>Make it easier for government to engage with citizens </li></ul></ul><ul><ul><li>Make it easier and desirable for citizens to engage with government </li></ul></ul><ul><ul><li>Get it done efficiently and effectively </li></ul></ul><ul><li>Government-wide center of excellence for new media, citizen engagement, and “gov 2.0” </li></ul><ul><li>Our customers are primarily other agencies </li></ul>
  4. 4. The Open Government Directive Challenged Agencies to Engage <ul><li>OMB turned to GSA to provide a government-wide solution </li></ul><ul><li>Had to be launched quickly at no cost </li></ul><ul><li>Used IdeaScale tool </li></ul><ul><li>Create an Open Government Plan! </li></ul><ul><li>Create capability for input & engagement </li></ul><ul><li>Do it really really fast! </li></ul>
  5. 5. GSA Provided a Single, Scalable Solution <ul><li>Set up and administered 23 agency IdeaScale sites </li></ul><ul><li>Created uniform look & feel, categories, proposition text </li></ul><ul><li>Provided outreach & promotion materials </li></ul><ul><li>Conducted usability testing </li></ul><ul><li>Worked with IdeaScale to remediate accessibility issues </li></ul><ul><li>Provided uniform Terms of Participation </li></ul><ul><li>Addressed outstanding policy and legal issues </li></ul><ul><li>Provided ongoing training and support to moderators </li></ul><ul><li>Created framework for transition to agency ownership </li></ul>Easy for Gov’t Easy for Citizens Efficient & Effective
  6. 6. GSA’s Open Government Engagement Site
  7. 7. Requests for Data and Moderator Interaction
  8. 8. Collected Materials, Templates, and Training
  9. 9. Taking the Lead on Transparent Engagement
  10. 10. Supporting and Enabling Others to Innovate
  11. 11. Lessons Learned (So Far) <ul><li>Having a “single administrator” can jump-start engagement </li></ul><ul><li>Mandating engagement is good </li></ul><ul><li>Mandating engagement is bad </li></ul><ul><li>Open means different things to different people </li></ul><ul><li>People listen to and follow each other, not you </li></ul><ul><li>People and ideas are more complex than “good” and “bad” </li></ul><ul><li>Effective moderation actually works </li></ul><ul><li>Saying yes isn’t as important as saying something </li></ul>
  12. 12. Help Still Wanted <ul><li>Engagements that find not just ideas, but themes </li></ul><ul><li>Methods for being transparent about being iterative </li></ul><ul><li>Better infrastructures for responsiveness (and less re-inventing the wheel) </li></ul><ul><li>Meaningful metrics for engagement (other than “Votes! Ideas! Comments!”) </li></ul><ul><li>Ways to get “engagement” out of an isolated corner and marbled throughout the organization </li></ul>
  13. 13. Thank You! <ul><li>Questions? </li></ul>

×