Government Digital Strategies, Rebecca Kemp, GDS
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Rebecca Kemp, Team leader at GDS presents at the Fourth Social Digital Symposium 24 January 2013

Rebecca Kemp, Team leader at GDS presents at the Fourth Social Digital Symposium 24 January 2013

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Government Digital Strategies, Rebecca Kemp, GDS Presentation Transcript

  • 1. Rebecca KempTeam Leader – PolicyGovernment Digital Service@RebeccaGDS
  • 2. 1. Digital by default2. Assumptions3. Implications
  • 3. 1. Digital by default2. Assumptions3. Implications
  • 4. gov.uk/digitalstrategy
  • 5. Government DigitalStrategy
  • 6. Departmental DigitalStrategies
  • 7. Approach to AssistedDigital
  • 8. Digital LandscapeResearch
  • 9. Digital EfficiencyReport
  • 10. By digital by default, we meandigital services that are sostraightforward andconvenient that all those whocan use them will choose todo so whilst those who can’t*are not excluded
  • 11. * The people who can’t arethe 18% of UK adults who areoffline, and people who areonline but who have limiteddigital capability
  • 12. Assisted digital isn’t achannel or a thing. It willbe different for differentservices but basically…
  • 13. Someone will put yourdata into the digitalservice on your behalf, orhelp you put your data intothe digital service yourself
  • 14. And you will access thisface to face, by phone, orin another non-digital way
  • 15. Departments will put it inplace for their servicesGDS will support themand co-ordinate
  • 16. 1. Digital by default2. Assumptions3. Implications
  • 17. Digital can improveservices for users andsave money
  • 18. 82% of UK adults areonline
  • 19. We build the servicesaround user needs, andthat includes existingdigital capability
  • 20. People who are online willbe able and willing to usestraightforward andconvenient digital services
  • 21. If people do lots of otherstuff digitally, they willwant to do governmentstuff digitally too
  • 22. Government will be ableto make straightforwardand convenient digitalservices
  • 23. 1. Digital by default2. Assumptions3. Implications
  • 24. How can we use assisteddigital to increase digitalinclusion?
  • 25. What works in digitalinclusion?
  • 26. What can we learn frompractice and research forassisted digital?
  • 27. The endAny questions?
  • 28. Rebecca KempTeam Leader – PolicyGovernment Digital Service@RebeccaGDS