Rebecca KempTeam Leader – PolicyGovernment Digital Service@RebeccaGDS
1. Digital by default2. Assumptions3. Implications
1. Digital by default2. Assumptions3. Implications
gov.uk/digitalstrategy
Government DigitalStrategy
Departmental DigitalStrategies
Approach to AssistedDigital
Digital LandscapeResearch
Digital EfficiencyReport
By digital by default, we meandigital services that are sostraightforward andconvenient that all those whocan use them wil...
* The people who can’t arethe 18% of UK adults who areoffline, and people who areonline but who have limiteddigital capabi...
Assisted digital isn’t achannel or a thing. It willbe different for differentservices but basically…
Someone will put yourdata into the digitalservice on your behalf, orhelp you put your data intothe digital service yourself
And you will access thisface to face, by phone, orin another non-digital way
Departments will put it inplace for their servicesGDS will support themand co-ordinate
1. Digital by default2. Assumptions3. Implications
Digital can improveservices for users andsave money
82% of UK adults areonline
We build the servicesaround user needs, andthat includes existingdigital capability
People who are online willbe able and willing to usestraightforward andconvenient digital services
If people do lots of otherstuff digitally, they willwant to do governmentstuff digitally too
Government will be ableto make straightforwardand convenient digitalservices
1. Digital by default2. Assumptions3. Implications
How can we use assisteddigital to increase digitalinclusion?
What works in digitalinclusion?
What can we learn frompractice and research forassisted digital?
The endAny questions?
Rebecca KempTeam Leader – PolicyGovernment Digital Service@RebeccaGDS
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Government Digital Strategies, Rebecca Kemp, GDS

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Rebecca Kemp, Team leader at GDS presents at the Fourth Social Digital Symposium 24 January 2013

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Government Digital Strategies, Rebecca Kemp, GDS

  1. 1. Rebecca KempTeam Leader – PolicyGovernment Digital Service@RebeccaGDS
  2. 2. 1. Digital by default2. Assumptions3. Implications
  3. 3. 1. Digital by default2. Assumptions3. Implications
  4. 4. gov.uk/digitalstrategy
  5. 5. Government DigitalStrategy
  6. 6. Departmental DigitalStrategies
  7. 7. Approach to AssistedDigital
  8. 8. Digital LandscapeResearch
  9. 9. Digital EfficiencyReport
  10. 10. By digital by default, we meandigital services that are sostraightforward andconvenient that all those whocan use them will choose todo so whilst those who can’t*are not excluded
  11. 11. * The people who can’t arethe 18% of UK adults who areoffline, and people who areonline but who have limiteddigital capability
  12. 12. Assisted digital isn’t achannel or a thing. It willbe different for differentservices but basically…
  13. 13. Someone will put yourdata into the digitalservice on your behalf, orhelp you put your data intothe digital service yourself
  14. 14. And you will access thisface to face, by phone, orin another non-digital way
  15. 15. Departments will put it inplace for their servicesGDS will support themand co-ordinate
  16. 16. 1. Digital by default2. Assumptions3. Implications
  17. 17. Digital can improveservices for users andsave money
  18. 18. 82% of UK adults areonline
  19. 19. We build the servicesaround user needs, andthat includes existingdigital capability
  20. 20. People who are online willbe able and willing to usestraightforward andconvenient digital services
  21. 21. If people do lots of otherstuff digitally, they willwant to do governmentstuff digitally too
  22. 22. Government will be ableto make straightforwardand convenient digitalservices
  23. 23. 1. Digital by default2. Assumptions3. Implications
  24. 24. How can we use assisteddigital to increase digitalinclusion?
  25. 25. What works in digitalinclusion?
  26. 26. What can we learn frompractice and research forassisted digital?
  27. 27. The endAny questions?
  28. 28. Rebecca KempTeam Leader – PolicyGovernment Digital Service@RebeccaGDS
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