<ul><li>Why Customers Leave  Negative Feedback On eBay? – eBay Feedback Revision  Tips By eBay Virtual Assistants </li></u...
Objectives of this Presentation <ul><li>Introduction </li></ul><ul><li>Unclear Return Policy </li></ul><ul><li>Issues in S...
Introduction ->> Do you want to get 100% feedback score for better sales in eBay?  ->> If yes, please read on the most com...
Unclear Return Policy ->> Customers prefer to buy from an online store that accept return if the product is not satisfying...
Issues in Shipping ->> If there is any shipping issues, make sure your  customers are pre informed about the reason for de...
Unclear Item Description ->> We can say from our experience, 25% of feedback result due to product not clearly or honestly...
Poor Communication With Your Customers ->> Respond to your customers promptly. Friendly and polite emails can make your cu...
Conclusion ->>  If you focus on these 4 issues, then you are standing ahead of your competitors in managing good feedback ...
What we do? <ul><li>Reliable and quality services at an affordable budget,  </li></ul><ul><li>for your </li></ul><ul><li>A...
eBay Store VA Services <ul><li>We offer complete eBay Store Virtual Assistant Support so that you can delegate and relax. ...
What we believe in? <ul><li>Complete eBay store outsourcing </li></ul><ul><li>Reduce your operation costs &worries </li></...
Our Client Outsourcing manager Internet Research Expert, Social Media Expert, Admin Tasks, Blogger, Customer Service, Onli...
How we work? <ul><li>Single service or bundle of services for cost savings </li></ul><ul><li>One point of contact  </li></...
Working Model <ul><li>Retainer Packages </li></ul><ul><li>10hrs/week </li></ul><ul><li>20hrs/week </li></ul><ul><li>40 hrs...
Lets get started! Step 1-  Email us [email_address] Step 2 –  Our Outsourcing Manager contacts you. We understand what you...
Thank you <ul><li>Contact us today to let us know how we can help! </li></ul><ul><li>Email- contact@obvainc.com </li></ul>
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Who Else Wants To Know The Reasons Why Customers Leave Negative Feedback On Ebay – Ebay Feedback Revision Series By Obva Virtual Assistants

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We are approaching holiday season, and now it is time for lot of eBay business. Do you want to be prepared with 100% feedback score for better sales? If yes, please read on while we discuss the most common reasons why customers leave a feedback on you. Are you thinking how we know the reasons? Well, because we are a team of eBay virtual assistants working on client stores for years now. We work regularly on feedback management and we therefore know, what can lead your store to a unwanted feedback. Once you know the reasons, you can work on how to avoid these at the first place. If you have already got lot of negative feedbacks, our next post will discuss ways how you can get the feedback removed.

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Who Else Wants To Know The Reasons Why Customers Leave Negative Feedback On Ebay – Ebay Feedback Revision Series By Obva Virtual Assistants

  1. 1. <ul><li>Why Customers Leave Negative Feedback On eBay? – eBay Feedback Revision Tips By eBay Virtual Assistants </li></ul><ul><li>www.obvainc.com </li></ul>
  2. 2. Objectives of this Presentation <ul><li>Introduction </li></ul><ul><li>Unclear Return Policy </li></ul><ul><li>Issues in Shipping </li></ul><ul><li>Unclear Item Description </li></ul><ul><li>Poor Communication With Your Customers </li></ul><ul><li>Who are we? </li></ul><ul><li>What we believe? </li></ul><ul><li>What we do? </li></ul><ul><li>How we work? </li></ul><ul><li>What we can do for your store? </li></ul><ul><li>Working Model </li></ul>
  3. 3. Introduction ->> Do you want to get 100% feedback score for better sales in eBay? ->> If yes, please read on the most common reasons why customers leave a feedback on you. ->> Once you know the reasons, you can work on how to avoid these at the first place itself. Let’s continue-
  4. 4. Unclear Return Policy ->> Customers prefer to buy from an online store that accept return if the product is not satisfying. ->> Hence, make sure you have a proper return policy in your store listing. ->> If you do not have a return policy in place, here is our article on “ 5 tips on how to write return policy .” ->> If you need help, contact us .
  5. 5. Issues in Shipping ->> If there is any shipping issues, make sure your customers are pre informed about the reason for delay in shipping. ->> It is good to inform your customers about the shipping information once the item is shipped. ->> Also provide necessary information like “where you ship from”, “countries you don’t ship”, etc in your listing description. This would build a healthy business relationship with your customers.
  6. 6. Unclear Item Description ->> We can say from our experience, 25% of feedback result due to product not clearly or honestly described in Item Description. ->> Our post on “  How eBay Topsellers write listing descriptions that sell ” helps you write a clear and concised description. ->> When customer comes to you due to unclear listing admit your mistake and give them a better solution. Simple efforts can make a big difference.
  7. 7. Poor Communication With Your Customers ->> Respond to your customers promptly. Friendly and polite emails can make your customers feel better immediately ->> Maintain a TAT or time frame to respond every query. Your buyers won’t get disappointed if their queries and issues are promptly solved. ->> Remember there is no big advertisement than your customer’s satisfaction. So do your best to solve customer’s queries.
  8. 8. Conclusion ->> If you focus on these 4 issues, then you are standing ahead of your competitors in managing good feedback rating and sales volume. ->> If you need assistance in managing your store, please  contact  us. ->> We never work for your competitors!
  9. 9. What we do? <ul><li>Reliable and quality services at an affordable budget, </li></ul><ul><li>for your </li></ul><ul><li>Amazon Online Stores </li></ul><ul><li>EBay Online Stores </li></ul><ul><li>Services can be full time, part time and project based </li></ul><ul><li>Choose the type of services </li></ul><ul><li>Pay only for what you have used </li></ul>
  10. 10. eBay Store VA Services <ul><li>We offer complete eBay Store Virtual Assistant Support so that you can delegate and relax. Our services include – </li></ul><ul><li>Internet Research – Product, Price, and Competitors </li></ul><ul><li>Writing & promoting your listings </li></ul><ul><li>Order and inventory management </li></ul><ul><li>Customer Service, Invoice, Feedback and Claim </li></ul><ul><li>Documentation and reporting </li></ul><ul><li>Blogging and Social Media </li></ul><ul><li>Any other tasks that your online store might need done! </li></ul>
  11. 11. What we believe in? <ul><li>Complete eBay store outsourcing </li></ul><ul><li>Reduce your operation costs &worries </li></ul><ul><li>High quality service with efficiency </li></ul><ul><li>Strict TAT followed </li></ul><ul><li>Adding value to our clients’ business </li></ul><ul><li>Flexible Service </li></ul><ul><li>Integrity </li></ul>We don’t work for your competitor stores in same product
  12. 12. Our Client Outsourcing manager Internet Research Expert, Social Media Expert, Admin Tasks, Blogger, Customer Service, Online Store Manager <ul><li>Training </li></ul><ul><li>Updates </li></ul><ul><li>Reporting </li></ul><ul><li>Feedback </li></ul>
  13. 13. How we work? <ul><li>Single service or bundle of services for cost savings </li></ul><ul><li>One point of contact </li></ul><ul><li>Always contactable </li></ul><ul><li>Feedback based approach </li></ul><ul><li>Regular reporting </li></ul><ul><li>Flexible reporting structure </li></ul><ul><li>Back up Virtual Assistant at no extra cost </li></ul><ul><li>You Only Pay for what you use </li></ul>
  14. 14. Working Model <ul><li>Retainer Packages </li></ul><ul><li>10hrs/week </li></ul><ul><li>20hrs/week </li></ul><ul><li>40 hrs/week </li></ul><ul><li>Or more </li></ul><ul><li>Project based outsourcing </li></ul><ul><li>Starting from 10 hr projects </li></ul><ul><li>You only pay for what you use </li></ul><ul><li>We roll over un-used hours for a month </li></ul>Try us today! We are risk free..
  15. 15. Lets get started! Step 1- Email us [email_address] Step 2 – Our Outsourcing Manager contacts you. We understand what you need. Step 3 – We start work!
  16. 16. Thank you <ul><li>Contact us today to let us know how we can help! </li></ul><ul><li>Email- contact@obvainc.com </li></ul>

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