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<ul><li>Tips To Handle Negative Feedbacks For Online Stores in Amazon </li></ul><ul><li>www.obvainc.com </li></ul>
Objectives of this Presentation <ul><li>Introduction </li></ul><ul><li>Product Arrived On Time </li></ul><ul><li>Item As D...
Objectives of this Presentation <ul><li>Who are we? </li></ul><ul><li>What we believe? </li></ul><ul><li>What we do? </li>...
Introduction <ul><li>Feedback  from buyers determine the growth of your   Amazon  online business. </li></ul><ul><li>A buy...
1. Product Arrived On Time <ul><li>Make sure all the orders are shipped within Turn Around Time (TAT). </li></ul><ul><li>S...
1. Product Arrived On Time <ul><li>If a customer rates you negatively due to the delay in product delivery, you may follow...
1. Product Arrived On Time <ul><li>It is important that through your email, you need to convince the customer that you hav...
2. Item As Described <ul><li>Please be careful while describing your product. Ensure your  description  matches with the p...
2. Item As Described <ul><li>Maintain a clear return policy statement and the procedure to return the items. Describe the ...
2. Item As Described <ul><li>Negative Feedback Due To Wrong Product Delivered Can Be Handled As Follows- </li></ul><ul><li...
3. Customer Service <ul><li>When you are into selling to businesses or individuals, you need to take care of your customer...
3. Customer Service b <ul><li>Listen to your customer carefully and perceive their issue as your own. </li></ul><ul><li>Gi...
3. Customer Service <ul><li>Request some time to get back to your customer, whenever you are not sure about the solution. ...
3. Customer Service <ul><li>Always thank the customer for sharing their concern with you.  </li></ul><ul><li>Even while ha...
3. Customer Service <ul><li>At times, slight compromises in rules and regulations would help you in removing the negative ...
3. Customer Service <ul><li>In case where you received a negative feedback due to dis-satisfactory customer service, here ...
Conclusion <ul><li>Using these simple yet effective tips, we can surely manage a high feedback ratings. </li></ul><ul><li>...
Who are we? We are a team of A team of Virtual Assistants Experienced in managing Ebay/Amazon Stores Right from Product Id...
What we believe? <ul><li>Long term business relationships </li></ul><ul><li>Reduce costs and worries </li></ul><ul><li>Qua...
What we do? <ul><li>Reliable and quality services at an affordable budget,  </li></ul><ul><li>for your </li></ul><ul><li>A...
How we work? <ul><li>Single service or  bundle of services  for cost savings </li></ul><ul><li>One point of contact </li><...
Our Client Outsourcing manager Internet research Expert, Social Media expert,  MS office expert, Blogger, Web designer <ul...
Services we offer <ul><li>We categorize our customized services in to three, as per your needs. </li></ul><ul><li>Internet...
Working Model <ul><li>Retainer Packages </li></ul><ul><li>10hrs/week </li></ul><ul><li>20hrs/week </li></ul><ul><li>40 hrs...
Lets get started! Step 1-  Email us [email_address] Step 2 –  Our Outsourcing Manager contacts you. We understand what you...
Thank you <ul><li>Contact us today to let us know how we can help! </li></ul><ul><li>Email-  [email_address] </li></ul>
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OBVA Virtual Experts Share The Effective Ways Of Handling Negative Feedbacks For Online Stores In Amazon

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Feedback from buyers determine the growth of your Amazon online business. A buyer always expects quality products and services for the money they spent. In other words, they look for value for their money. Negative feedback comes when expectations are not met. Handling such feedback in a right and efficient way helps us get rid of them. As the store owner, you may contact the customer, understand the concern/reason for dissatisfaction and then work immediately to solve it. Once it is solved, you can request the customer to remove the feedback that they left since now the issue is solved by you.

Professional Virtual Assistants shares the effective ways to strengthen you, in these areas to overcome your negative feedback. Following are some useful tips to avoid negative feedback.

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Transcript of "OBVA Virtual Experts Share The Effective Ways Of Handling Negative Feedbacks For Online Stores In Amazon"

  1. 1. <ul><li>Tips To Handle Negative Feedbacks For Online Stores in Amazon </li></ul><ul><li>www.obvainc.com </li></ul>
  2. 2. Objectives of this Presentation <ul><li>Introduction </li></ul><ul><li>Product Arrived On Time </li></ul><ul><li>Item As Described </li></ul><ul><li>Customer Service </li></ul><ul><li>Conclusion </li></ul>
  3. 3. Objectives of this Presentation <ul><li>Who are we? </li></ul><ul><li>What we believe? </li></ul><ul><li>What we do? </li></ul><ul><li>How we work? </li></ul><ul><li>What we can do for your store? </li></ul><ul><li>Working Model </li></ul><ul><li>Thank you! </li></ul>
  4. 4. Introduction <ul><li>Feedback from buyers determine the growth of your   Amazon online business. </li></ul><ul><li>A buyer always expects quality products and services for the money they spent. Unhappy customers leave negative/neutral feedback. </li></ul><ul><li>Every buyer in Amazon is given a chance to rate the performance based on 3 major factors – (i) Product Arrived on Time, (ii) Item as Described and </li></ul><ul><li>(iii) Customer Service. </li></ul>
  5. 5. 1. Product Arrived On Time <ul><li>Make sure all the orders are shipped within Turn Around Time (TAT). </li></ul><ul><li>Send confirmation emails, once the product is shipped. </li></ul><ul><li>Send confirmation emails, once the product is shipped. </li></ul><ul><li>Give the delivery tracking confirmation# for the order shipped. Keep the customers informed about the holidays.   </li></ul>
  6. 6. 1. Product Arrived On Time <ul><li>If a customer rates you negatively due to the delay in product delivery, you may follow the procedure mentioned below- </li></ul><ul><li>  Email the customer, thanking for his/her feedback. </li></ul><ul><li>Mention politely that you have shipped the product on time. </li></ul><ul><li>It is wise to add the shipping information like date, time, tracking number, address to which the order is shipped to, etc. with your email. </li></ul>
  7. 7. 1. Product Arrived On Time <ul><li>It is important that through your email, you need to convince the customer that you have done your best by quickly sending out the product ( if you really have). </li></ul><ul><li>If there was a delay from your end, apologize. </li></ul><ul><li>Request the customer to remove the feedback. You may send out some free gift ( if feasible). </li></ul><ul><li>With a few email exchanges, usually the customer agrees to remove the feedback if you can make her/him happy with the order. </li></ul>
  8. 8. 2. Item As Described <ul><li>Please be careful while describing your product. Ensure your description matches with the product and its image. </li></ul><ul><li>Make sure that you have given the correct product link. Because there are chances for shipping wrong items due to incorrect product links, which in turn leads to negative feedback. </li></ul><ul><li>Mention the product features, discounts (if any), and defects (if any) in the listing. </li></ul>
  9. 9. 2. Item As Described <ul><li>Maintain a clear return policy statement and the procedure to return the items. Describe the product as it is. </li></ul><ul><li>Over exaggeration of the product would increase the customer’s expectations and when it’s not met, leads to negative feedback. </li></ul><ul><li>Email the customer thanking for their feedback. Apologize for the error happened and promise to be careful in future transactions. </li></ul>
  10. 10. 2. Item As Described <ul><li>Negative Feedback Due To Wrong Product Delivered Can Be Handled As Follows- </li></ul><ul><li>Email the customer thanking for the feedback. </li></ul><ul><li>Apologize for your mistake and offer a solution. For example, free replacement. </li></ul>
  11. 11. 3. Customer Service <ul><li>When you are into selling to businesses or individuals, you need to take care of your customers. </li></ul><ul><li>It is rightly said, “Customer is the king.” </li></ul><ul><li>Efficient customer service can help you avoid unwanted feedback. </li></ul>
  12. 12. 3. Customer Service b <ul><li>Listen to your customer carefully and perceive their issue as your own. </li></ul><ul><li>Give them the confidence that you are there to take care of their problems. </li></ul><ul><li>Be polite and kind, even the customer is wrong. Try to make the customer realize the fact in a pleasant way. </li></ul><ul><li>A timely response makes the customer happy. </li></ul>
  13. 13. 3. Customer Service <ul><li>Request some time to get back to your customer, whenever you are not sure about the solution. This would ensure them that you are working on their issue. </li></ul><ul><li>Apologize your customer, if the mistake is happened at your end. And promise to rectify the error soon. </li></ul><ul><li>Respect the customer’s valuable feedback that help your business to grow and try to incorporate it. </li></ul>
  14. 14. 3. Customer Service <ul><li>Always thank the customer for sharing their concern with you. </li></ul><ul><li>Even while handling negative feedback, it’s a good practice to thank the customer for their feedback. </li></ul><ul><li>Small discounts, free shipping, bonus item etc. would make an unhappy customer happy, and in turn lead to the removal of negative feedback. </li></ul>
  15. 15. 3. Customer Service <ul><li>At times, slight compromises in rules and regulations would help you in removing the negative feedback. </li></ul><ul><li>Timely replacements for the damaged items or the missing items would help you make the customer happy. </li></ul>
  16. 16. 3. Customer Service <ul><li>In case where you received a negative feedback due to dis-satisfactory customer service, here is what you can do- </li></ul><ul><li>Thank the customer for their feedback. </li></ul><ul><li>Apologize for the delay in responding them. Offer an appropriate solution for the issue. </li></ul><ul><li>Assure them for timely responses in future. </li></ul>
  17. 17. Conclusion <ul><li>Using these simple yet effective tips, we can surely manage a high feedback ratings. </li></ul><ul><li>If you think you do not have the time to do what is needed on your own, you can simply let us help you do it. </li></ul><ul><li>Contact us today to speak to your Amazon Virtual Assistant. </li></ul>
  18. 18. Who are we? We are a team of A team of Virtual Assistants Experienced in managing Ebay/Amazon Stores Right from Product Idea to Feedback Management And we love to keep OUR and YOUR Customers Happy
  19. 19. What we believe? <ul><li>Long term business relationships </li></ul><ul><li>Reduce costs and worries </li></ul><ul><li>Quality over Quantity </li></ul><ul><li>Timely Service Delivery </li></ul><ul><li>Reliable Services </li></ul><ul><li>Adding value to our clients’ business </li></ul><ul><li>Flexible Service </li></ul><ul><li>Integrity </li></ul>We don’t work for your competitor stores in same product
  20. 20. What we do? <ul><li>Reliable and quality services at an affordable budget, </li></ul><ul><li>for your </li></ul><ul><li>Amazon Online Stores </li></ul><ul><li>EBay Online Stores </li></ul><ul><li>Services can be full time, part time and project based </li></ul><ul><li>Choose the type of services </li></ul><ul><li>Pay only for what you have used </li></ul>
  21. 21. How we work? <ul><li>Single service or bundle of services for cost savings </li></ul><ul><li>One point of contact </li></ul><ul><li>Always contactable </li></ul><ul><li>Feedback based approach </li></ul><ul><li>Regular reporting </li></ul><ul><li>You only pay for what you use </li></ul><ul><li>Flexible reporting structure </li></ul><ul><li>Back up Virtual Assistant at no extra cost </li></ul>
  22. 22. Our Client Outsourcing manager Internet research Expert, Social Media expert, MS office expert, Blogger, Web designer <ul><li>Training </li></ul><ul><li>Updates </li></ul><ul><li>Reporting </li></ul><ul><li>Feedback </li></ul>
  23. 23. Services we offer <ul><li>We categorize our customized services in to three, as per your needs. </li></ul><ul><li>Internet Research </li></ul><ul><li>Promoting your store and listings </li></ul><ul><li>Order and inventory management </li></ul><ul><li>Customer Service </li></ul><ul><li>Feedback and dispute management </li></ul><ul><li>Documentation and reporting </li></ul>
  24. 24. Working Model <ul><li>Retainer Packages </li></ul><ul><li>10hrs/week </li></ul><ul><li>20hrs/week </li></ul><ul><li>40 hrs/week </li></ul><ul><li>Or more </li></ul><ul><li>Project based outsourcing </li></ul><ul><li>Starting from 10 hr projects </li></ul><ul><li>You only pay for what you use </li></ul><ul><li>We roll over un-used hours for a month </li></ul>Try us today! We are risk free..
  25. 25. Lets get started! Step 1- Email us [email_address] Step 2 – Our Outsourcing Manager contacts you. We understand what you need. Step 3 – We start work!
  26. 26. Thank you <ul><li>Contact us today to let us know how we can help! </li></ul><ul><li>Email- [email_address] </li></ul>

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