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In online business platforms like Amazon and Ebay, we can resolve our customers’ concerns through email support and voice support. For any type of business, customers are the asset. Hence it is very important to keep customers happy because if they are satisfied with service, they will become walking advertisements for your business. And we all know how effective word of mouth publicity is!
When customer concern is not resolved properly and promptly, they tend to leave Negative/Neutral Feedback at your eBay and Amazon store. The eBay Virtual Assistants and Amazon Virtual Assistants at OBVA have been handling client stores for years. We manage store feedback and send follow up emails to customers to work our a solution so that the feedback score is above 99%. Great customer service is what makes you a successful seller at Amazon or a eBay topseller.
From our experience, we share the 7 most common customer service mistakes that get you Negative/Neutral Feedback.