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DO I NEED A
FACEBOOK
FANPAGE
IF I DON'T HAVE
ANY CUSTOMERS?
DIFFERENTIATE YOUR SOCIAL MEDIA
STRATEGY BASED ON YOUR CURRENT
STARTUP LIFECYCLE STAGE
OLIVER MOSER
Startup Coach
•  Online Marketing
•  Produktmanagement
•  C-Level-Sparring / Company
Building
Mentor
•  Startupbootcamp
•  Berlin Crowd
Clients
•  Zalando, Tollabox, Scarosso,
E.O.F.T., Project A, Rocket
Internet,
WHAT IS
SOCIAL MEDIA?
Forums
Facebook
Blogger
Twitter
Like Button
Twitter Button
Facebook Profile
XING
LinkedIn
YoutubeOpen Graph
Instagram
Pinterest
Share
PinIt-Button
Channels
Viral Tools
Cooperations
SOCIAL MEDIA CAKE
Existing
customers
New
customers
Word of Mouth
Connection
Point
Forums
Facebook
Blogger
Twitter
Like Button
Twitter Button
Facebook Profile
LinkedIn Profile
Youtube
Open Graph
Instagram
Pinterest
Share
PinIt-Button
Youtuber
Twitter Celebs
STARTUP LIFECYCLE
http://prezi.com/nfvyxijdmj7v/startup-lifecycle-by-fred-destin/
Adapted by Fred Destin
STARTUP LIFECYCLE:
START
1.  Pick the right co-founder
2.  Do reverse vesting — It’s founder friendly
3.  Borrow & steal — minimize cost,
more time for product/market fit
Use Social Media Networks like LinkedIn, XING, facebook to network
and find potential co-founders. Use Facebook Connect instead of
building your own user management software.
https://www.blossom.io/blog/2011/08/24/lifecycle-of-a-startup.html
Channels
Viral Tools
Cooperations
STARTUP LIFECYCLE:
LAUNCH
1.  Be Lean — Check The Lean Startup, Running Lean,
Business Model Canvas
2.  Focus on providing value to your customer
3.  Use validated learning, pivots & iterations to achieve
product/market-fit ASAP
https://www.blossom.io/blog/2011/08/24/lifecycle-of-a-startup.html
Negotiate cooperations with social media audience gate keepers like
blogger, youtuber, fanpages, twitter celebs and leverage
THEIR existing reach.
Channels
Viral Tools
Cooperations
STARTUP LIFECYCLE:
BUILD
1.  You can’t manage what you can’t measure
2.  Initially focus on activation and retention
(funnels, KISSmetrics, …)
3.  Be data informed, not data driven.
Brush up on your statistics skills
4.  Use your intuition for important decisions
(see the big picture), use analytics to optimize
https://www.blossom.io/blog/2011/08/24/lifecycle-of-a-startup.html
Get feedback from early customers and fans.
Quality matters more than quantity. Act very personal and authentic.
Channels
Viral Tools
Cooperations
STARTUP LIFECYCLE:
CHASM
1.  Aggressive investment before product/market-fit
can be dangerous
2.  To grow you need to cross the chasm from
early adopters to the early majority
3.  Read Crossing the Chasm and/or Inside the Tornado by
Geoffrey A. Moore
https://www.blossom.io/blog/2011/08/24/lifecycle-of-a-startup.html
Implement social plugins correctly (e.g. Open Graph, Insights) and let
the early adopters influence their friends.
Channels
Viral Tools
Cooperations
STARTUP LIFECYCLE:
SCALE
1.  Build a repeatable customer process
2.  Build a solid infrastructure for billing & deployments
3.  Fight organizational creep and automate stuff
4.  Grow the team and company culture
https://www.blossom.io/blog/2011/08/24/lifecycle-of-a-startup.html
Focus on building your own channels e.g. facebook fan page, youtube
channel, twitter account. Employ a community manager and develop a
social company culture.
Channels
Viral Tools
Cooperations
KEEP IN MIND:
FAN EVOLUTION FUNNEL
Fans
Frequent
Buyers
Buyers
Visitors
THANKS!
Oliver Moser
www.oliver-moser.de
email@oliver-moser.de
Twitter: @OliverMoser
LIKE BUTTON REF
TRACKING
http://www.savio.no/blogg/a/107/how-to-track-traffic-from-facebook-likes-send-or-comments-
in-google-analytics
Like-
Button-
Click on
Website
Like-
Button-
Story on
Facebook
Klick on
Link in
Facebook
Referral to
Website
with Ref-
Parameter
Campaign-
Tracking
via Google
Analytics
<fb:like ref=„top_left“></fb:like>!
<iframe src=„...&ref=top_left“><iframe>!
www.website.com?fb_ref=top_left&fb_source=profile!

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Should You Create a Facebook Fanpage for Your Early-Stage Startup

  • 1. DO I NEED A FACEBOOK FANPAGE IF I DON'T HAVE ANY CUSTOMERS? DIFFERENTIATE YOUR SOCIAL MEDIA STRATEGY BASED ON YOUR CURRENT STARTUP LIFECYCLE STAGE
  • 2. OLIVER MOSER Startup Coach •  Online Marketing •  Produktmanagement •  C-Level-Sparring / Company Building Mentor •  Startupbootcamp •  Berlin Crowd Clients •  Zalando, Tollabox, Scarosso, E.O.F.T., Project A, Rocket Internet,
  • 3. WHAT IS SOCIAL MEDIA? Forums Facebook Blogger Twitter Like Button Twitter Button Facebook Profile XING LinkedIn YoutubeOpen Graph Instagram Pinterest Share PinIt-Button
  • 4. Channels Viral Tools Cooperations SOCIAL MEDIA CAKE Existing customers New customers Word of Mouth Connection Point Forums Facebook Blogger Twitter Like Button Twitter Button Facebook Profile LinkedIn Profile Youtube Open Graph Instagram Pinterest Share PinIt-Button Youtuber Twitter Celebs
  • 6. STARTUP LIFECYCLE: START 1.  Pick the right co-founder 2.  Do reverse vesting — It’s founder friendly 3.  Borrow & steal — minimize cost, more time for product/market fit Use Social Media Networks like LinkedIn, XING, facebook to network and find potential co-founders. Use Facebook Connect instead of building your own user management software. https://www.blossom.io/blog/2011/08/24/lifecycle-of-a-startup.html Channels Viral Tools Cooperations
  • 7. STARTUP LIFECYCLE: LAUNCH 1.  Be Lean — Check The Lean Startup, Running Lean, Business Model Canvas 2.  Focus on providing value to your customer 3.  Use validated learning, pivots & iterations to achieve product/market-fit ASAP https://www.blossom.io/blog/2011/08/24/lifecycle-of-a-startup.html Negotiate cooperations with social media audience gate keepers like blogger, youtuber, fanpages, twitter celebs and leverage THEIR existing reach. Channels Viral Tools Cooperations
  • 8. STARTUP LIFECYCLE: BUILD 1.  You can’t manage what you can’t measure 2.  Initially focus on activation and retention (funnels, KISSmetrics, …) 3.  Be data informed, not data driven. Brush up on your statistics skills 4.  Use your intuition for important decisions (see the big picture), use analytics to optimize https://www.blossom.io/blog/2011/08/24/lifecycle-of-a-startup.html Get feedback from early customers and fans. Quality matters more than quantity. Act very personal and authentic. Channels Viral Tools Cooperations
  • 9. STARTUP LIFECYCLE: CHASM 1.  Aggressive investment before product/market-fit can be dangerous 2.  To grow you need to cross the chasm from early adopters to the early majority 3.  Read Crossing the Chasm and/or Inside the Tornado by Geoffrey A. Moore https://www.blossom.io/blog/2011/08/24/lifecycle-of-a-startup.html Implement social plugins correctly (e.g. Open Graph, Insights) and let the early adopters influence their friends. Channels Viral Tools Cooperations
  • 10. STARTUP LIFECYCLE: SCALE 1.  Build a repeatable customer process 2.  Build a solid infrastructure for billing & deployments 3.  Fight organizational creep and automate stuff 4.  Grow the team and company culture https://www.blossom.io/blog/2011/08/24/lifecycle-of-a-startup.html Focus on building your own channels e.g. facebook fan page, youtube channel, twitter account. Employ a community manager and develop a social company culture. Channels Viral Tools Cooperations
  • 11. KEEP IN MIND: FAN EVOLUTION FUNNEL Fans Frequent Buyers Buyers Visitors
  • 13. LIKE BUTTON REF TRACKING http://www.savio.no/blogg/a/107/how-to-track-traffic-from-facebook-likes-send-or-comments- in-google-analytics Like- Button- Click on Website Like- Button- Story on Facebook Klick on Link in Facebook Referral to Website with Ref- Parameter Campaign- Tracking via Google Analytics <fb:like ref=„top_left“></fb:like>! <iframe src=„...&ref=top_left“><iframe>! www.website.com?fb_ref=top_left&fb_source=profile!