Your SlideShare is downloading. ×
EQ Leadership Presentation   Keynote Slides
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Saving this for later?

Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime - even offline.

Text the download link to your phone

Standard text messaging rates apply

EQ Leadership Presentation Keynote Slides

3,715
views

Published on

Do want to develop your leadership skills using a unique science-based training. Read this presentation and contact me

Do want to develop your leadership skills using a unique science-based training. Read this presentation and contact me


0 Comments
3 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
3,715
On Slideshare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
289
Comments
0
Likes
3
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Emotional Intelligence
    • Next Piece
    • for
    • Success
  • 2. Section 1
    • Introduction
  • 3. Business Case for EQ
    • Star leaders add 127% more value to bottom line than average leaders
    • Let’s help you be star leaders
    • High EQ CEO’s create more profit than low EQ CEO’s (Stein, 2002)
    • Let’s help you create financial health for your organization
  • 4. Today’s Agenda
    • What is EQ? (The conceptual framework)
    • Business case for EQ: Why would you or your organization care about EQ?
    • EQ Toolkits
    • 4 steps of a high EQ event
    • 15 EQ skills
    • 6 EQ based leadership styles
    • Exercise: use EQ to solve your leadership and organizational problems
    • Next step: an EQ Leader Program - systematic program to build EQ skills
  • 5. Introductions
    • Basics
    • Name
    • Time with organization
    • Current job
    • What led you to participate in our EQ program?
    • One of your work/career dreams
  • 6. Motere (Latin) :
    • “ to move”
    • root word for emotion & motivation
  • 7. Section 2
    • The Business Case
  • 8. Companies Use EQ
    • Merrill Lynch
    • American Express Financial Services
    • McDonnell Douglas
    • CIBA
    • Canada Life
    • Metropolitan Life
    • Commercial Financial Services
    • Canadian Imperial Bank of Commerce
    • Wrigley
  • 9. 121 Fortune 500 Companies
    • Competency Models
    • 33% of items relate to technical skills
    • 67% of items relate to EQ skills
  • 10. Star Vs. Average Leaders
    • Stars superior in . . .
    • One intellectual skill – big picture
    • Six emotional skills
  • 11. Bottom Line
    • Best Vs. Average Leaders
    • Top performers add 127% to the bottom line
  • 12. The Air Force Recruiter Project
    • Recruiter turnover = 50% per year.
    • It cost $ 30 000 to replace each recruiter who left.
  • 13. Recruiter Competency Model
    • Star Performer Analysis
    • Successful recruiters were strong in five skills:
    • Emotional Self-Awareness,
    • Assertiveness,
    • Empathy,
    • Problem Solving, and Happiness
  • 14. What the Air Force did
    • Screened new recruiters for the 5 skills
    • Trained incumbents in the 5 skills
  • 15. In one year…
    • Retention rate went from 50% to 96%
    • Saved $2.7 million
  • 16. Star Dentist EQ Skills
    • Emotional Self-Awareness
    • Assertiveness
    • Self-Actualization
    • Reality Testing
  • 17. Productivity
    • Computer Programmers: +300 %
    • Manufacturing Superintendents
    • Lost time accidents down 50%
    • Formal grievances down from 15 to 3 per year
    • All production goals surpassed
  • 18. Derailed Executive Careers Inadequate team skills Poor interpersonal relationships Inflexible – handles change poorly
  • 19. Super Star CEO’s
    • Empathy
    • Self-Regard
    • Assertiveness
  • 20. EQ and Income
  • 21. Senior Managers
    • Self-Regard
    • Happiness
    • Interpersonal relationships
    • Reality Testing
    • Self-Actualization
  • 22. Production Planning Managers
    • Flexibility
    • Problem Solving
    • Independence
    • Impulse Control
    • Self-Actualization
  • 23. Business Managers (general)
    • Interpersonal Relationships
    • Assertiveness
    • Happiness
    • Self-Regard
    • Emotional Self-Awareness
  • 24. Public Servants
    • Interpersonal Relationships
    • Assertiveness
    • Happiness
    • Self-Regard
    • Emotional Self-Awareness
  • 25. Section 3
    • What is Emotional Intelligence?
  • 26. Behavior Thoughts Emotions Building Blocks of Behavior Behavior Thoughts Emotions
  • 27. Our Culture Worships Intellect
    • DesCartes: “I think; therefore I am.”
    • Stoics
    • Today’s schools
    • Today’s employers
  • 28. Peter Salovey, Ph.D . Chair of Psychology, Yale University Major EQ Researcher and Theorist
    • I view emotions as organizing processes that
    • enable individuals to think and behave
    • adaptively. This perspective can be contrasted
    • with a more traditional one that sees affect as
    • a disorganized interruption of mental activity
    • that must be minimized and controlled.”
  • 29. Einstein
    • We should take care
    • not to make the intellect
    • our god. It has, of
    • course, powerful
    • muscles, but no
    • personality.
    • It cannot lead,
    • it can only serve.”
  • 30. Our Three Brains
    • Amygdala –reptile brain (emotion)
    • Cortex (logic center)
    • Pre-frontal cortex (integrates logic and emotion into judgment)
  • 31. Reptile Brain: Error patterns
    • Sacrifices accuracy for speed
    • Can’t tell the difference between rattlesnakes and shame
  • 32. Fire Alarm Fear Event Feeling
  • 33. Event Interpretation Feeling Fire Alarm Fire! Fear Danger!
  • 34. Event Interpretation Feeling Fire Alarm Test Relief
  • 35. Irrational Thought Patterns: We all have them
    • Childhood
    • Our general culture
    • Our workplace culture
  • 36. Our Three Brains
    • Amygdala –reptile brain (emotion)
    • Cortex (logic center)
    • Pre-frontal cortex (integrates logic and emotion into judgment)
  • 37. Misperception of Success SUCCESS
  • 38. TOP SUCCESS! The secret ladder to success is EQ! EQ
  • 39. EQ: A Collection of Skills
    • Recognize what others want and need
    • Sense what you want and need
    • Dovetail our wants/needs with others’
    • Stay calm under pressure
    • Act so others like to be around us
  • 40. EQ = Logic + Emotion
    • Pure emotion disorganizes
    • Pure logic has no heart
  • 41.
    • Our EQ can
    • grow at
    • any age
    Because it can be learned
  • 42. Learning EQ Starts Early
  • 43. Example of Emotional Intelligence
    • Aristotle : “Anyone can become angry – that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way – that is not easy.”
  • 44. Section 4
    • EQ Tool Kits for Leaders
  • 45. Four Steps of EQ
    • Notice/identify emotion
  • 46. Four Steps of EQ
    • Notice/identify emotion
    • Impact: emotion prioritizes thought
  • 47. Four Steps of EQ
    • Notice/identify emotion
    • Impact: emotion prioritizes thought
    • Understanding source
  • 48. Four Steps of EQ
    • Notice/identify emotion
    • Impact: emotion prioritizes thought
    • Understanding source
    • Management
  • 49. The Four Steps of EQ
    • Notice what we or someone else is feeling
    • Identify thoughts that accompany that feeling
    • Where is this feeling coming from? (Insight question)
    • What do I want to feel (or what do I want someone else to feel) and how can I make that happen?
  • 50. Bar-On EQ-i: 15 Skills
    • Self-Regard
    • Empathy
    • Problem Solving
    • Emotional Self-Awareness
    • Social Responsibility
    • Stress Tolerance
    • Assertiveness
    • Interpersonal Relationship
    • Impulse Control
    • Independence
    • Reality Testing
    • Optimism
    • Self-Actualization
    • Flexibility
    • Happiness
  • 51. Intrapersonal
    • Self-Regard:
    • Ability to respect and accept yourself just the way that you are
  • 52. Intrapersonal
    • Emotional Self-Awareness:
    • Ability to recognize that we are responding with an emotion and accurately label that emotion
  • 53. Intrapersonal
    • Assertiveness:
    • Ability to express our thoughts and feelings without threat while taking care of our own needs
  • 54. Three Choices
    • Aggressive: “I’m going to hurt you.”
    • Passive: “I’m going to let you hurt me.”
    • Assertive: “We both are safe here.”
  • 55. Intrapersonal
    • Independence:
    • Ability to make decisions for yourself; to avoid emotional dependence on others
  • 56. Intrapersonal
    • Self-Actualization:
    • Ability to develop ourselves through learning, growth, development.
    • Drive
  • 57. Interpersonal
    • Empathy:
    • Ability to read others well and care about their feelings
  • 58. Empathy Vs. Sympathy
    • Sympathy
    • Pity
    • Agreement
    • Empathy
    • Accurately read another’s feelings
    • Those feelings are important to us
  • 59. Define Win/Win
    • Not compromise
    • Creative solution in which both parties get all of what they want and often more
  • 60. Map courtesy of University of Texas
  • 61. One Key to Win/Win Negotiations
    • Positions
      • Egypt: we want the Sinai
      • Israel: we want the Sinai
    • Interests
      • Egypt: we want self-respect
      • Israel: we want safety
  • 62. Empathy: The situation
    • Your spouse gets home at 5:30, turns to you and sighs, “I didn’t get the promotion; Ralph got it. I just got a speeding ticket on the way home, and I’ve got a four-alarm headache.”
    • From: The EQ Edge – Steve Stein, Ph.D. and Howard Book, M.D.
  • 63. Empathic ?
    • Didn’t get the promotion! We’ve been banking on it. We’ve been counting on the increased income. What went wrong?”
  • 64. Empathic ?
    • Don’t worry; you’re smart. I’ve got confidence in you. Another opportunity will show.”
  • 65. Empathic ?
    • You should have seen this coming. Ralph is a fine guy; he’s a hotshot, a glad-hander and he does have more experience.”
  • 66. Empathic ?
    • Oh, what a day you’ve had. You must wonder if it can get any worse.”
  • 67. Empathic ?
    • Geez . . . You must feel like nothing’s going your way.”
  • 68. Empathic ?
    • Boy, you must feel like crap. Come here and I’ll give you a back rub.”
  • 69. Empathic ?
    • Oh, dear, it sounds awful, but others have it worse. Remember Philly? He lost his job last month, and his wife walked out four days later.”
  • 70. Interpersonal
    • Social Responsibility:
    • Ability to put someone else’s well being ahead of our own
  • 71. Interpersonal
    • Interpersonal Relationship:
    • Ability to form positive interpersonal relationships, ones that feel good to both parties.
  • 72. Stress Managemanet
    • Stress Tolerance:
    • Ability to withstand stress without experiencing disruptive anxiety
  • 73. Stress Managemanet
    • Impulse Control:
    • Ability to withstand temptation – when appropriate
  • 74. Adaptability
    • Problem Solving:
    • Ability to be methodical and careful in solving problems
    • Recognize problem exists
    • Carefully define
    • Develop possible solutions
    • Select best available
    • Observe results and modify
  • 75. Judgment is . . .
    • the process of recalling our past experiences to guide current decision making.
    . . .
  • 76. Richard Fairbank “ Finding a visionary strategy . . . as a leader is a very intuitive thing. There are many things a leader can’t predict using data. How do you know what you will need to have in three years? Yet you’ve got to start development now or you won’t have it when you need it. Our company hires brilliant data analysts; we have one of the biggest Oracle databases in the world. But at the end of the day, I find that all the data does is push us farther on the frontier where it’s uncertain all over again.” ( Primal Leadership , p. 42)
  • 77. Adaptability Reality Testing: Ability to keep our emotions from overly influencing interpretations of events Testing the stories (theories) we make up about others
  • 78. Adaptability Flexibility: Ability to adapt to change, to “roll with the punches” and handle unanticipated events
  • 79. General Mood Optimism: Ability to see a bright future; resilience
  • 80. General Mood Happiness: Ability to feel satisfied with our current life; to have fun
  • 81. Exercise Goals
    • Deepen knowledge of specific EQ skills
    • Identify how EQ development may help you in your job
  • 82. Leadership
  • 83. Leadership Success = Profitability
    • Leader’s style controls
    • 50 – 70% of Climate
    • Climate controls
    • 20 - 30% of profitability
  • 84. Climate is…
    • Flexibility
    • Responsibility
    • Standards
    • Feedback/rewards
    • Clarity
    • Commitment
  • 85. The Six Leadership Styles
    • Characteristic behaviors
    • How it impacts followers and climate
    • The EQ skills required
    • When it works
    • Well
    • Poorly
  • 86. Visionary Style
    • Creates a vision
    • “ Come with me!”
    • Contagious enthusiasm
  • 87. Correlation with Climate = +.54
    • + Clarity – “I know where we’re going and why”
    • + Feedback – “I’m told what I do that helps reach the goal.”
    • + Commitment – “I know how I matter.”
    • + Flexibility – “I get to solve problems”
  • 88. EQ Skills Needed by Visionary Leaders
    • Emotional Self-Awareness
    • Self-Regard
    • Empathy
    • Problem Solving
  • 89. Coaching Style
      • Focused on building future skills
      • “ Try this.”
      • Teaching opportunities
  • 90. Correlation with Climate = +.42
    • + Flexibility – “I’m told I can think”
    • + Clarity – “I know how to fit into the vision.”
    • + Commitment – “My boss cares about me; I care about the company”
  • 91. EQ Skills Needed by Coach Leaders
    • Emotional Self-Awareness
    • Empathy
    • Social Responsibility
  • 92. Affiliative Style
      • Builds relationships
      • “ People come first.”
      • Intense loyalty
  • 93. Correlation with Climate = +.46
    • + Flexibility - “ I’m trusted to think.”
    • + Rewards - “ My boss notices when I succeed.”
    • + Commitment - “I match my boss’ commitment to me.”
  • 94. EQ Skills Needed by Affiliative Leaders
    • Empathy
    • Interpersonal Relationships
    • Communication skills
      • Emotional Self-Awareness
      • Assertiveness
      • Empathy
      • Self-Regard
  • 95. Democratic Style
    • Seek acceptable solutions
    • “ What do you think?”
    • Collective decision making
  • 96. Correlation with Climate = +.43
    • + Responsibility & Commitment - “I participate in decisions”
    • + Standards - “I reach high.”
    • + Reward - “I value being heard.”
  • 97. EQ Skills Needed by Democratic Leaders
    • Interpersonal Relationships
    • Social Responsibility
    • Conflict management/negotiation skills
      • Emotional Self-Awareness
      • Assertiveness
      • Empathy
      • Flexibility
  • 98. Coercive/Commanding Style
    • Rules by force
    • Demand immediate compliance
    • “ Do what I tell you!”
    • “ My way or the highway.”
    • Fear
  • 99. Correlation with Climate = -.26
    • ⇓ Flexibility – “My way or else”
    • ⇓ Responsibility – “Just doing my job ”
    • ⇓ Rewards – No personal reward
    • ⇓ Clarity – “I only know what not to do.”
    • ⇓ Commitment – “I’m just looking out for myself.”
    • ⇓ Standards – “Whatever I can get away with.”
  • 100. EQ Skills needed by Coercive Leaders
    • Emotional Self-Awareness
    • Impulse Control
    • Self-Actualization
    • Self-Regard
  • 101. Pacesetter Style
      • Demonstrates High Standards
      • “ Do as I do!”
      • Identified poor performers
  • 102. Correlation with Climate = -.25
    • ⇓ Flexibility – “He does all the thinking”
    • ⇓ Feedback – “All I get is criticism ”
    • ⇓ Commitment – “I’m not cared about.”
    • ⇓ Responsibility – “He’will do it if I don’t”
  • 103. EQ Skills Needed by Pacesetters
    • Self-Regard
    • Self-Actualization
    • Notice - all about self, nothing about others
  • 104. Positive Leader Messages
    • Visionary: “ You are valuable. I want you with me.”
    • Coach: “I believe that you have a future.”
    • Affiliative: “I like you.”
    • Democratic: “I believe you can think.”
  • 105. EQ Tools
    • Four steps of an emotionally intelligent event
    • 15 EQ skills measured by EQ-i
    • Six leadership styles
  • 106. Outcomes of Traditional Design
    • Will you change any emotional habits today?
    • Binder on the shelf
    • Half life of behavior change = 3 – 6 weeks
    • Waste $5.6-16.8 billion
  • 107. EQ Leader Program Steps
    • Conceptual overview (today)
    • EQ Assessment
    • EQ-i
    • interview
    • Feedback
    • Computer report
    • Custom report
    • Feedback interview
    • Ten step planning process for skill development
    • Review with supervisor
    • You and coach execute plan
  • 108. Section 5
    • Team building and EQ
  • 109. High Performance Teams Trust
  • 110. Behaviors of High Performance Teams
    • Trust
    • “ I am not perfect”
    • Confidence in my own value
    • Accept others’ mistakes
  • 111. Trust: Key EQ skills
    • Self-Regard
    • Empathy
  • 112. High Performance Teams Trust Conflict
  • 113. Behaviors of High Performance Teams
    • Conflict
    • About ideas, procedures, strategies, etc.
    • No triangles
    • Requires trust
  • 114. Conflict: Key EQ skills
    • Assertiveness
    • Independence
    • Empathy
    • Stress tolerance
    • Problem solving
  • 115. High Performance Teams Trust Conflict Commitment
  • 116. Behaviors of High Performance Teams
    • Commitment
    • Shared mission, vision, strategies and tactics
    • Requires conflict
    • Maturity = not always having to get our own way
  • 117. Commitment: Key EQ Skills
    • Social Responsibility
    • Optimism
    • Interpersonal Relationship
    • Flexibility
  • 118. High Performance Teams Trust Conflict Commitment Accountability
  • 119. Behaviors of High Performance Teams
    • Accountability
    • Not just to leader but to all on team
    • Acceptance of criticism as not personal
    • Required commitment
  • 120. Accountability: Key EQ Skills
    • Assertiveness
    • Self-Regard
    • Stress Tolerance
    • Impulse Control
  • 121. High Performance Teams Trust Conflict Commitment Accountability Attention to Results
  • 122. Behaviors of High Performance Teams
    • Attention to Results
    • Team results, not individual
    • Create measurable goals and ways to measure
    • Requires accountability
  • 123. Attention to Results: Key EQ Skills
    • Problem Solving
    • Stress Tolerance
    • Reality Testing
  • 124. Question Period
  • 125. Thank You!
    • Please contact me at olivier@infuseEQ.com
    • www.infuseeq.com