A Day in the Life of ICS Community Management

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Presentation delivered at Social Connections VI in Prague, 6/17

Published in: Business, Technology

A Day in the Life of ICS Community Management

  1. 1. A Day in the Life ICS Community Management Oliver Heinz ICS Community Manager 1
  2. 2. Hi, I am Oliver • Been around • IBM Family • 2 Homes • Hockey Dad • Gadget addict • Photographer • Tennis player 2 @oliheinz oli@us.ibm.com
  3. 3. 6.30am Good Morning Community, are you awake yet? 3
  4. 4. The Group Chat 4
  5. 5. 8.30am Catch up with the other Channels 5
  6. 6. Communities are very different • Not all Communities are the same – Quiet / active – Technical / business oriented – Virtual / live • Channels and activities need to adapt – Online / Phone – Regular Meetings / Ongoing Interaction – Complexity of Platform 6
  7. 7. 10 am Team Meeting
  8. 8. Community Management is Two Way Marketing 8
  9. 9. 1.00pm SocialBizUG.org Updates 9
  10. 10. SocialBizUG.Org – Your Community Platform 10
  11. 11. 3.30 pm Webcast Organization • Monthly Community Webcast: 2nd Wed of Month, 10am ET – Community News – Community Spotlight – Special Topic • SocialBizUG Webcast: 4rd Wed of Month, 12pm ET – Focus on one Topic • Identify Topics & Speakers • Gather Community News • Promote Webcasts 11
  12. 12. 4pm Travel Planning 12
  13. 13. Face to Face beats Virtual 13
  14. 14. Tip: Drag and Drop from your Connections Side Bar
  15. 15. To sum it up..
  16. 16. Thank you! Questions? Comments? Feedback? @oliheinz / oli@us.ibm.com 24
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