Your SlideShare is downloading. ×
0
A Day in the Life
ICS Community Management
Oliver Heinz
ICS Community Manager
1
Hi, I am Oliver
• Been around
• IBM Family
• 2 Homes
• Hockey Dad
• Gadget addict
• Photographer
• Tennis player
2
@olihei...
6.30am
Good Morning Community, are you awake yet?
3
The Group Chat
4
8.30am
Catch up with the other Channels
5
Communities are very different
• Not all Communities are the same
– Quiet / active
– Technical / business oriented
– Virtu...
10 am
Team Meeting
Community Management is Two Way Marketing
8
1.00pm
SocialBizUG.org Updates
9
SocialBizUG.Org – Your Community Platform
10
3.30 pm
Webcast Organization
• Monthly Community Webcast: 2nd Wed of Month, 10am ET
– Community News
– Community Spotlight...
4pm
Travel Planning
12
Face to Face beats Virtual
13
Tip: Drag and Drop from your Connections Side Bar
To sum it up..
Thank you!
Questions?
Comments?
Feedback?
@oliheinz / oli@us.ibm.com
24
A Day in the Life of ICS Community Management
A Day in the Life of ICS Community Management
A Day in the Life of ICS Community Management
A Day in the Life of ICS Community Management
A Day in the Life of ICS Community Management
A Day in the Life of ICS Community Management
A Day in the Life of ICS Community Management
A Day in the Life of ICS Community Management
Upcoming SlideShare
Loading in...5
×

A Day in the Life of ICS Community Management

580

Published on

Presentation delivered at Social Connections VI in Prague, 6/17

Published in: Business, Technology

Transcript of "A Day in the Life of ICS Community Management"

  1. 1. A Day in the Life ICS Community Management Oliver Heinz ICS Community Manager 1
  2. 2. Hi, I am Oliver • Been around • IBM Family • 2 Homes • Hockey Dad • Gadget addict • Photographer • Tennis player 2 @oliheinz oli@us.ibm.com
  3. 3. 6.30am Good Morning Community, are you awake yet? 3
  4. 4. The Group Chat 4
  5. 5. 8.30am Catch up with the other Channels 5
  6. 6. Communities are very different • Not all Communities are the same – Quiet / active – Technical / business oriented – Virtual / live • Channels and activities need to adapt – Online / Phone – Regular Meetings / Ongoing Interaction – Complexity of Platform 6
  7. 7. 10 am Team Meeting
  8. 8. Community Management is Two Way Marketing 8
  9. 9. 1.00pm SocialBizUG.org Updates 9
  10. 10. SocialBizUG.Org – Your Community Platform 10
  11. 11. 3.30 pm Webcast Organization • Monthly Community Webcast: 2nd Wed of Month, 10am ET – Community News – Community Spotlight – Special Topic • SocialBizUG Webcast: 4rd Wed of Month, 12pm ET – Focus on one Topic • Identify Topics & Speakers • Gather Community News • Promote Webcasts 11
  12. 12. 4pm Travel Planning 12
  13. 13. Face to Face beats Virtual 13
  14. 14. Tip: Drag and Drop from your Connections Side Bar
  15. 15. To sum it up..
  16. 16. Thank you! Questions? Comments? Feedback? @oliheinz / oli@us.ibm.com 24
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×