Unlock the power of your KAM
with bpm’online pharma
Who we are
KAM
challenge
KAM
solution
bpm’online
pharma
functionality
Why
bpm’online?
Agenda
Who We Are
Pharma
Industry
Expertise
550
Employees
35
Countries
6000
Customers
450 000
End Users
12Year
Track Record
Company Overview
Recognition
bpm’online has been widely recognized by CRM
analysts, receiving multiple product awards
The company has become more of an impact
player, and continues to develop what has
become a superior product.
Paul Greenbe...
KAM Challenge
KAM Challenge
Performance
Monitoring
Stakeholders
Groups
Strategy &
Tactics
Interaction
Pattern
Up to Date
Info &
Collabor...
It’s Poll Time
Performance
Monitoring Stakeholders
Groups
Strategy &
Tactics
Interaction
Pattern
Up to Date
Info &
Collaboration
To work ...
Performance
Monitoring Stakeholders
Groups
Strategy &
Tactics
Interaction
Pattern
Up to Date
Info &
Collaboration
KAM Solu...
bpm’online
KAM Module
Customer Data Management
Customer Data Management
Customer Data Management
Customer Data Management
Influence Map
Enterprise Social Network
Enterprise Social Network
Opportunity Management
Opportunity Management
Document Flow
Document Flow
Document Flow
It’s Poll Time
Analytics
Analytics
Analytics
Business Benefits
Streamlined
Key Account
Management
Processes
Influence
Map of
Stakeholders
Enhanced
Collaboration
Betwee...
bpm’online pharma
Functionality
Customer Data
Management
Field Force
Automation
Marketing Automation
Enterprise Social
Network
Human Capital
Management
Sa...
Unified Environment
ERP
Telephony Web
Portals
Social
Media
Email
Back
Office
Technology at a Glance
Technologies
Fully customizable web platform with open configuration
Browsers
DBMS Client OS
Adaptive Interface
On-siteCloud
License PurchaseSubscription
Agile Deployment Options
Why bpm’online?
Why bpm’online?
Engaging user experience
to inspire and empower
KAMs to close more deals
1.
Sophisticated business
process...
Q & A
www.bpmonline.com
Ted Hartley
Ted.Hartley@bpmonline.com
Kate Skry
Kate.Skry@bpmonline.com
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Pharma kam webinar final

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Watch bpm'online webinar, where we will show how a process-driven CRM for pharmaceutical industry can help companies automate processes and increase Key Account Management efficiency.

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  • FAQ
    About the Company
    How many people do you have? 500 people in 5 offices.
    Where are they? HQ in London, sales offices in Chicago and Alexandria, research and development office in Kiev, sales office in Moscow, Partners in 35 countries.
    How many people do you have in US? We have 15 people who working with US market. They are in charge of Business development and Project Managers for our Strategic Enterprise Level Clients. Also we have more than 300 certified bpmonline experts among employees of our partners.
    How many partners do you have in US? 9. Among them SysGroup (previously worked with Oracle Siebel), ATS (working also with Pega and Appian), Salupros (also SFDC implementation partner) and others.
    What localizations do you have? English, Spanish, Portuguese, German, Czech. Also we have smart tool for localization and partners in different countries so we can add new language/languages easily.
  • Customer Data Management section allows you to store, track, update and search information about leads, contacts and accounts.
    Everything starts with Lead Capturing and Qualification. We can gather leads from different web forms, specific tools such as LeadRouter (in your case) or other external sources (like Realtor.com for example).
    After getting a lead you are able to qualify it. We know that right now you are facing issue with duplicates.
    BPMonline has sophisticated tool for finding and merging duplicates using multiply criteria.
    For instance if you have already contact in your system and new lead is just a new request from existing client – system will easily recognize this and react appropriately by adding new request for contact without creating a new contact.
    You can collect detailed information about contact and enrich it from public social profiles.
    You able to store more information gathering for secondary contact, family information, interests, etc.
    Also our system supports integration with social listening tools like Spredfast or Hubspot, so you can filter and search for social insights in order to create close and personal relations with clients.
    Also there is great tool for searching relevant information if required.
    Also we have flexible tool for creating variety of groups and we are going to demo this today.
  • Customer Data Management section allows you to store, track, update and search information about leads, contacts and accounts.
    Everything starts with Lead Capturing and Qualification. We can gather leads from different web forms, specific tools such as LeadRouter (in your case) or other external sources (like Realtor.com for example).
    After getting a lead you are able to qualify it. We know that right now you are facing issue with duplicates.
    BPMonline has sophisticated tool for finding and merging duplicates using multiply criteria.
    For instance if you have already contact in your system and new lead is just a new request from existing client – system will easily recognize this and react appropriately by adding new request for contact without creating a new contact.
    You can collect detailed information about contact and enrich it from public social profiles.
    You able to store more information gathering for secondary contact, family information, interests, etc.
    Also our system supports integration with social listening tools like Spredfast or Hubspot, so you can filter and search for social insights in order to create close and personal relations with clients.
    Also there is great tool for searching relevant information if required.
    Also we have flexible tool for creating variety of groups and we are going to demo this today.
  • Customer Data Management section allows you to store, track, update and search information about leads, contacts and accounts.
    Everything starts with Lead Capturing and Qualification. We can gather leads from different web forms, specific tools such as LeadRouter (in your case) or other external sources (like Realtor.com for example).
    After getting a lead you are able to qualify it. We know that right now you are facing issue with duplicates.
    BPMonline has sophisticated tool for finding and merging duplicates using multiply criteria.
    For instance if you have already contact in your system and new lead is just a new request from existing client – system will easily recognize this and react appropriately by adding new request for contact without creating a new contact.
    You can collect detailed information about contact and enrich it from public social profiles.
    You able to store more information gathering for secondary contact, family information, interests, etc.
    Also our system supports integration with social listening tools like Spredfast or Hubspot, so you can filter and search for social insights in order to create close and personal relations with clients.
    Also there is great tool for searching relevant information if required.
    Also we have flexible tool for creating variety of groups and we are going to demo this today.
  • Customer Data Management section allows you to store, track, update and search information about leads, contacts and accounts.
    Everything starts with Lead Capturing and Qualification. We can gather leads from different web forms, specific tools such as LeadRouter (in your case) or other external sources (like Realtor.com for example).
    After getting a lead you are able to qualify it. We know that right now you are facing issue with duplicates.
    BPMonline has sophisticated tool for finding and merging duplicates using multiply criteria.
    For instance if you have already contact in your system and new lead is just a new request from existing client – system will easily recognize this and react appropriately by adding new request for contact without creating a new contact.
    You can collect detailed information about contact and enrich it from public social profiles.
    You able to store more information gathering for secondary contact, family information, interests, etc.
    Also our system supports integration with social listening tools like Spredfast or Hubspot, so you can filter and search for social insights in order to create close and personal relations with clients.
    Also there is great tool for searching relevant information if required.
    Also we have flexible tool for creating variety of groups and we are going to demo this today.
  • Customer Data Management section allows you to store, track, update and search information about leads, contacts and accounts.
    Everything starts with Lead Capturing and Qualification. We can gather leads from different web forms, specific tools such as LeadRouter (in your case) or other external sources (like Realtor.com for example).
    After getting a lead you are able to qualify it. We know that right now you are facing issue with duplicates.
    BPMonline has sophisticated tool for finding and merging duplicates using multiply criteria.
    For instance if you have already contact in your system and new lead is just a new request from existing client – system will easily recognize this and react appropriately by adding new request for contact without creating a new contact.
    You can collect detailed information about contact and enrich it from public social profiles.
    You able to store more information gathering for secondary contact, family information, interests, etc.
    Also our system supports integration with social listening tools like Spredfast or Hubspot, so you can filter and search for social insights in order to create close and personal relations with clients.
    Also there is great tool for searching relevant information if required.
    Also we have flexible tool for creating variety of groups and we are going to demo this today.
  • Customer Data Management section allows you to store, track, update and search information about leads, contacts and accounts.
    Everything starts with Lead Capturing and Qualification. We can gather leads from different web forms, specific tools such as LeadRouter (in your case) or other external sources (like Realtor.com for example).
    After getting a lead you are able to qualify it. We know that right now you are facing issue with duplicates.
    BPMonline has sophisticated tool for finding and merging duplicates using multiply criteria.
    For instance if you have already contact in your system and new lead is just a new request from existing client – system will easily recognize this and react appropriately by adding new request for contact without creating a new contact.
    You can collect detailed information about contact and enrich it from public social profiles.
    You able to store more information gathering for secondary contact, family information, interests, etc.
    Also our system supports integration with social listening tools like Spredfast or Hubspot, so you can filter and search for social insights in order to create close and personal relations with clients.
    Also there is great tool for searching relevant information if required.
    Also we have flexible tool for creating variety of groups and we are going to demo this today.
  • Customer Data Management section allows you to store, track, update and search information about leads, contacts and accounts.
    Everything starts with Lead Capturing and Qualification. We can gather leads from different web forms, specific tools such as LeadRouter (in your case) or other external sources (like Realtor.com for example).
    After getting a lead you are able to qualify it. We know that right now you are facing issue with duplicates.
    BPMonline has sophisticated tool for finding and merging duplicates using multiply criteria.
    For instance if you have already contact in your system and new lead is just a new request from existing client – system will easily recognize this and react appropriately by adding new request for contact without creating a new contact.
    You can collect detailed information about contact and enrich it from public social profiles.
    You able to store more information gathering for secondary contact, family information, interests, etc.
    Also our system supports integration with social listening tools like Spredfast or Hubspot, so you can filter and search for social insights in order to create close and personal relations with clients.
    Also there is great tool for searching relevant information if required.
    Also we have flexible tool for creating variety of groups and we are going to demo this today.
  • Customer Data Management section allows you to store, track, update and search information about leads, contacts and accounts.
    Everything starts with Lead Capturing and Qualification. We can gather leads from different web forms, specific tools such as LeadRouter (in your case) or other external sources (like Realtor.com for example).
    After getting a lead you are able to qualify it. We know that right now you are facing issue with duplicates.
    BPMonline has sophisticated tool for finding and merging duplicates using multiply criteria.
    For instance if you have already contact in your system and new lead is just a new request from existing client – system will easily recognize this and react appropriately by adding new request for contact without creating a new contact.
    You can collect detailed information about contact and enrich it from public social profiles.
    You able to store more information gathering for secondary contact, family information, interests, etc.
    Also our system supports integration with social listening tools like Spredfast or Hubspot, so you can filter and search for social insights in order to create close and personal relations with clients.
    Also there is great tool for searching relevant information if required.
    Also we have flexible tool for creating variety of groups and we are going to demo this today.
  • Customer Data Management section allows you to store, track, update and search information about leads, contacts and accounts.
    Everything starts with Lead Capturing and Qualification. We can gather leads from different web forms, specific tools such as LeadRouter (in your case) or other external sources (like Realtor.com for example).
    After getting a lead you are able to qualify it. We know that right now you are facing issue with duplicates.
    BPMonline has sophisticated tool for finding and merging duplicates using multiply criteria.
    For instance if you have already contact in your system and new lead is just a new request from existing client – system will easily recognize this and react appropriately by adding new request for contact without creating a new contact.
    You can collect detailed information about contact and enrich it from public social profiles.
    You able to store more information gathering for secondary contact, family information, interests, etc.
    Also our system supports integration with social listening tools like Spredfast or Hubspot, so you can filter and search for social insights in order to create close and personal relations with clients.
    Also there is great tool for searching relevant information if required.
    Also we have flexible tool for creating variety of groups and we are going to demo this today.
  • Customer Data Management section allows you to store, track, update and search information about leads, contacts and accounts.
    Everything starts with Lead Capturing and Qualification. We can gather leads from different web forms, specific tools such as LeadRouter (in your case) or other external sources (like Realtor.com for example).
    After getting a lead you are able to qualify it. We know that right now you are facing issue with duplicates.
    BPMonline has sophisticated tool for finding and merging duplicates using multiply criteria.
    For instance if you have already contact in your system and new lead is just a new request from existing client – system will easily recognize this and react appropriately by adding new request for contact without creating a new contact.
    You can collect detailed information about contact and enrich it from public social profiles.
    You able to store more information gathering for secondary contact, family information, interests, etc.
    Also our system supports integration with social listening tools like Spredfast or Hubspot, so you can filter and search for social insights in order to create close and personal relations with clients.
    Also there is great tool for searching relevant information if required.
    Also we have flexible tool for creating variety of groups and we are going to demo this today.
  • Customer Data Management section allows you to store, track, update and search information about leads, contacts and accounts.
    Everything starts with Lead Capturing and Qualification. We can gather leads from different web forms, specific tools such as LeadRouter (in your case) or other external sources (like Realtor.com for example).
    After getting a lead you are able to qualify it. We know that right now you are facing issue with duplicates.
    BPMonline has sophisticated tool for finding and merging duplicates using multiply criteria.
    For instance if you have already contact in your system and new lead is just a new request from existing client – system will easily recognize this and react appropriately by adding new request for contact without creating a new contact.
    You can collect detailed information about contact and enrich it from public social profiles.
    You able to store more information gathering for secondary contact, family information, interests, etc.
    Also our system supports integration with social listening tools like Spredfast or Hubspot, so you can filter and search for social insights in order to create close and personal relations with clients.
    Also there is great tool for searching relevant information if required.
    Also we have flexible tool for creating variety of groups and we are going to demo this today.
  • Customer Data Management section allows you to store, track, update and search information about leads, contacts and accounts.
    Everything starts with Lead Capturing and Qualification. We can gather leads from different web forms, specific tools such as LeadRouter (in your case) or other external sources (like Realtor.com for example).
    After getting a lead you are able to qualify it. We know that right now you are facing issue with duplicates.
    BPMonline has sophisticated tool for finding and merging duplicates using multiply criteria.
    For instance if you have already contact in your system and new lead is just a new request from existing client – system will easily recognize this and react appropriately by adding new request for contact without creating a new contact.
    You can collect detailed information about contact and enrich it from public social profiles.
    You able to store more information gathering for secondary contact, family information, interests, etc.
    Also our system supports integration with social listening tools like Spredfast or Hubspot, so you can filter and search for social insights in order to create close and personal relations with clients.
    Also there is great tool for searching relevant information if required.
    Also we have flexible tool for creating variety of groups and we are going to demo this today.
  • Pharma kam webinar final

    1. 1. Unlock the power of your KAM with bpm’online pharma
    2. 2. Who we are KAM challenge KAM solution bpm’online pharma functionality Why bpm’online? Agenda
    3. 3. Who We Are
    4. 4. Pharma Industry Expertise 550 Employees 35 Countries 6000 Customers 450 000 End Users 12Year Track Record Company Overview
    5. 5. Recognition bpm’online has been widely recognized by CRM analysts, receiving multiple product awards
    6. 6. The company has become more of an impact player, and continues to develop what has become a superior product. Paul Greenberg, CRM industry thought leader. The author of the best-selling ‘CRM at the Speed of Light’ Rebecca Wettemann, VP of Research at Nucleus Research Barton Goldenberg, President, ISM “ “ Bpm’online differentiates its CRM offering based on its powerful business process designer and business process management capabilities. “ “ The winners of the ISM Top 15 CRM Software Award are the influencers in the CRM community who have made significant advancements in both functionality and connectivity. “ “
    7. 7. KAM Challenge
    8. 8. KAM Challenge Performance Monitoring Stakeholders Groups Strategy & Tactics Interaction Pattern Up to Date Info & Collaboration
    9. 9. It’s Poll Time
    10. 10. Performance Monitoring Stakeholders Groups Strategy & Tactics Interaction Pattern Up to Date Info & Collaboration To work with different stakeholders groups and meet their objectives  KOL’s  HCP’s  Authorities  Media  Advocacies To understand formal and informal relationships and connections between stakeholders group To be informed about internal situation and keep up-to-date with external informational flow that might influence the target /decision- making process To define individual approach strategy for each key account and easily drill down to operational tactics that can be adjust and altered in response to changes To have a set of KPI’s that help track progress and monitor performance of KAM team not only in quantitative but qualitative aspect KAM Challenge
    11. 11. Performance Monitoring Stakeholders Groups Strategy & Tactics Interaction Pattern Up to Date Info & Collaboration KAM Solution Contacts & Account Management Influence Map Enterprise Social Network Opportunity Management KPI & Analytics
    12. 12. bpm’online KAM Module
    13. 13. Customer Data Management
    14. 14. Customer Data Management
    15. 15. Customer Data Management
    16. 16. Customer Data Management
    17. 17. Influence Map
    18. 18. Enterprise Social Network
    19. 19. Enterprise Social Network
    20. 20. Opportunity Management
    21. 21. Opportunity Management
    22. 22. Document Flow
    23. 23. Document Flow
    24. 24. Document Flow
    25. 25. It’s Poll Time
    26. 26. Analytics
    27. 27. Analytics
    28. 28. Analytics
    29. 29. Business Benefits Streamlined Key Account Management Processes Influence Map of Stakeholders Enhanced Collaboration Between Departments Easy Performance Monitoring and Reporting Improved Efficiency of KAM Team
    30. 30. bpm’online pharma Functionality
    31. 31. Customer Data Management Field Force Automation Marketing Automation Enterprise Social Network Human Capital Management Sales Planning Dashboards and Analytics Sell-in/Sell-Out Analytics Bpm’online pharma framework Key Account Management
    32. 32. Unified Environment ERP Telephony Web Portals Social Media Email Back Office
    33. 33. Technology at a Glance Technologies Fully customizable web platform with open configuration Browsers DBMS Client OS
    34. 34. Adaptive Interface
    35. 35. On-siteCloud License PurchaseSubscription Agile Deployment Options
    36. 36. Why bpm’online?
    37. 37. Why bpm’online? Engaging user experience to inspire and empower KAMs to close more deals 1. Sophisticated business process management engine to implement best practices and boost productivity 2. Bpm’online pharma is a complete multichannel CRM suit that enables KAMs to deliver more results with fewer efforts 3.
    38. 38. Q & A
    39. 39. www.bpmonline.com Ted Hartley Ted.Hartley@bpmonline.com Kate Skry Kate.Skry@bpmonline.com
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