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E-commerce platform






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E-commerce platform E-commerce platform Presentation Transcript

  • Soft Format 2006
  • E-Commerce Trends
    • E-commerce is becoming an integral profit source for virtually any business
    • E-commerce is the fastest growing sales channel
    • Online s ales grew almost 5 times in 5 years
    • They are estimated to quadruple by 2010
    • Demand has been answered with hundreds of e-commerce solutions
    • Which solution should you select?
    2000 2001 2002 2003 2004 2005 2006 % of e-commerce sales of total U.S. retail sales 2008 2010 0,6 1,2 1,3 1,6 2,0 2,2 2,6 10 12
    • Do you know what you will need in 1 year, 2 years and even 5 years?
    • Do you want to differentiate yourself from competitors?
    • How flexible does your solution need to be?
    • How simple does it need to be to use?
    • Can you make changes to your business process so that it will work with the solution?
    • Select the product that fits your company vision in 3-5 years
      • Don’t let technology manage the company and limit the company growth
      • Make sure that the solution can be ad-hoc changed to fit the constantly changing business requirements
      • Is it easy to use? Will you require a technical person to manage it?
    • Select a company that provides the complete service
      • No finger-pointing, your partners is responsible for everything
      • Has a track record of providing innovative value-added services (thinking in and out of box)
    Making the Right Choice
    • Turnkey Delivery
      • Everything required is provided to market, sell and ship
    • Intuitive
      • Anyone can manage the site and back office
    • Customizable
      • There are no limitations when designing the look and feel of the product and e-store – be unique
    • Scalable
      • You’ll never grow of your e-commerce– it can grow as your business grows
    • Configurable
      • Use what modules you require for you business
    The Right Choice
  • Main subsystems
    • Extended Content Management platform;
    • WYSIWYG online editor;
    • Flexible skinning for assuring your unique look and feel;
    • Online role-based file library for documents, images and media;
    • Multilingual and multiple currencies;
    • Seasonal scheduling of the website design;
    • Customizable website structure;
    • Web-based menu and pages management;
    • Search Engine Optimization Tools;
    • Google Analytics Support.
    • Powerful business intelligence capabilities;
    • Real-time reporting;
    • Web-based access to the information;
    • Easy-to-use reporting templates builder;
    • Customizable Decision Support System fully integrated with Company online back office;
    • Ability to export information to MS Word, MS Excel, PDF, HTML, XML for further integration to the external systems.
    • Customizable look and feel of your store;
    • Live inventory tracking;
    • Role-based and categories-based structure;
    • User-friendly navigation system;
    • Public ratings, reviews and comments ability;
    • Easy-to-use shopping cart;
    • Up selling Tools (Special, Featured, Who Bought That Also Bought, associated products) and other;
    • Recurring purchase support,
    • Online setup of merchant and shipment accounts;
    • Flexible product structure and custom settings subsystem;
    • Customizable SKU and measurement units policy.
    • Web-based orders management;
    • Return Merchandise Authority management;
    • Phone purchase support;
    • Role-based access to orders;
    • Automated recurring orders creation;
    • Customizable structure of the orders;
    • Orders statuses, payments and shipments management.
    • Wishlist management;
    • Trouble Tickets management;
    • Support Desk;
    • Customer Relationships Management;
    • Notes Management;
    • Newsletters Management;
    • Customers Groups Management;
    • FAQs and Business Materials Management.
    • Customizable billing policy;
    • Automated invoicing;
    • Custom formats for invoices (PDF, HTML formats supported);
    • Online billing periods management;
    • Set of billing reports;
    • Online billing units management;
    • Customizable policy of billing setup;
    • Automated backorders processing.
    • Internal e-mail system;
    • Web based address book;
    • SKYPE, MSN, Google Talk, ICQ integration;
    • Live chat integration capability;
    • Mass mailing functionality with newsletter template designer;
    • Blogging capability;
    • Guest Book and Ratings ability.
    • Real-time payments support;
    • Online credit cards payments VISA, MAESTRO, MasterCard, American Express, Dining Club;
    • Over 50 payment gateways supported and flexible to add more when needed;
    • E-Wallet payments support (PayPal, Google Checkout, interface for adding other e-wallets);
    • ACH payments support;
    • Manual payments processing support (cash, checks);
    • Online transaction history;
    • Partial payments support.
    • Manual and automated shipments processing;
    • Integration with FedEx, DHL, UPS, USPS, shipping interface for further integration;
    • Configurable set of shipment-related services (packing and handling fixed price, automated estimation of delivery cost and time);
    • Customizable set of packages for shipments calculation;
    • Shipments labels and packing slips prints;
    • Barcode integration capability.
    • Customizable SKU profile;
    • Online SKU receipts management;
    • Multiple accounting principles support (LIFO, FIFO, WAC)
    • Multiple warehouses support;
    • RMA warehouse support;
    • Configurable Out-Of-Stock actions;
    • Minimum quantity achieved notifications;
    • Ability for barcode integration;
    • Custom business process implementation capability;
    • Integration with other systems ability.
    • Online vendors management;
    • Online vendor access to manage their SKUs;
    • Customizable vendor back office;
    • Advanced vendor-specific reporting;
    • Real-time notification on warehouse fulfill requirements.
    • Business rules for automated discounts, free gifts, associated discount;
    • Discount Coupons Management;
    • Gift certificates management and sales;
    • Branded gift certificate templates management;
    • Up selling tools in the catalog;
    • Users targeting and automated newsletters;
    • Suggestive selling;
    • Points system;
    • Contests and Promo events online organization ability.
    • Multiple types of affiliate programs (sales commission, connection bonus, cross-selling, gift system, cross-promo);
    • Flexible approach to setting up the award rules;
    • Banners Management Subsystem;
    • Possibility to build personal branded sites for resellers;
    • Products sharing enabled;
    • Promo codes for affiliates;
    • Customizable affiliate Backoffice.
    • Full tracking of information on:
      • Work with the system;
      • Purchases of the customers;
      • Promo campaigns efficiency;
      • Sales Efficiency;
      • Customers Preferences;
      • Most popular products;
      • Targeted customer portraying
      • And much more…
    • Role-based security model;
    • PCI/CISP software requirements compliance;
    • Full audit trail of all events in the system;
    • Strong encryption of the personal data;
    • Customizable role structure;
    • Role-Based access to information;
    • High external fetch protection.
  • Value-Added Services
    • System is integrated with the other products of the COM line – ComCourse, Content Management System and COMSQUARE
    • Ability to integrate with other external systems;
    • Custom software development services for developing the additional functionality;
    • Analysis, Design and Implementation of the value-added services for differentiating your e-store from the other;
    • User training and development of supplementary materials;
    • Post-implementation maintenance and support of the solutions.
    • A completely configurable solution to gain the look, feel and functionality that you want – your design is unique
    • 30 day evaluation and training for a small fee
    • 180 days guarantee after purchase
    • Let’s get started! and…
    • Prepare for explosive growth!
    Soft Format’s Offer