201007 voorstelling i relate_nl_mscrm_01
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201007 voorstelling i relate_nl_mscrm_01 201007 voorstelling i relate_nl_mscrm_01 Presentation Transcript

  • iRelate BV 30 juni 2010 08-02-2010
  • Wie is iRelate? Certified MS CRM partner uit Zaltbommel Dochteronderneming van Cronos Onderdeel van het CRM Competence Center van Cronos Technisch-, functioneel- & business consultants, project managers Advies en implementatie voor MKB (+) Gespecialiseerd in analyse, ontwerp en implementatie Focus op Microsoft Dynamics CRM iRelate Nederland 08-02-2010 2
  • Wie is Cronos? 100% onafhankelijk (financieel en operationeel) stabiele Belgische IT leverancier met meer dan 1800 werknemers, gericht op het leveren van solide en flexibele end-to-end oplossingen gebaseerd op state of the art technologiën Historische gezien een groei van +30% gemiddeld per jaar (groei van +25% in 2008) Partnerships: Microsoft Gold Partner, Oracle Certified Advantage Partner, IBM Advanced Business Partner, SAP Service Partner, Sun Microsystems Partner, Cisco, Business Objects, Cognos, Citrix,... 08-02-2010 3
  • Visie, missie & strategie iRelate Nederland Visie Productbeleving en klantbediening worden steeds belangrijker als onderscheidend vermogen Kwaliteit en service steeds belangrijker Een bedrijf zal alleen overleven als zij klantgericht te werk gaat Missie Samen met de klant realiseren we praktische CRM oplossingen Wij vinden het vakgebied interessant We willen een actieve speler zijn in dit vakgebied Wij willen de beste zijn op dit vakgebied ‘Personal drive’: de klant bedienen zoals je zelf als klant bediend wilt worden Strategie Door middel van een praktische aanpak tot snelle resultaten komen Met een professioneel en ervaren team (pro-)actief werken Klantkennis vergoten, zodat we ‘n betere dienstverlening op maat kunnen bieden Customer intimacy iRelate Nederland 08-02-2010 4
  • Waarom CRM? Een goed geïmplementeerde CRM strategie zorgt voor: Een optimale klant relatie Toename van de klant waarde Een optimaal en uniek klant beeld Centrale vastlegging van klant interactie Inzichtelijke opbouw van uw klant bestand klant behoud (retentie) Ondersteuning en optimalisatie van bedrijfsprocessen iRelate Nederland 08-02-2010 5
  • Waar? De CRM consultants van iRelate hebben onder andere ervaring opgedaan bij: DSM VDAB (België) Philips Fortis Bank (België) Fortis Verzekeringen Janssen Cilag Mercedes Benz P-Direkt Vakbond De Unie (leden) ProRail De La Mar theater Kamer van Koophandel Binck Bank (leden) iRelate Nederland 08-02-2010 6
  • CRM ervaring in de groep Als één van de eerst Belgische partners die ervaring heeft opgedaan met Microsoft CRM (sinds2003), is Infront ver voor op het gebied van kennis en ervaring met deze krachtige CRM applicatie Meer dan 140 referentie klanten Microsoft Dynamics CRM Pre-launch Partner Officiele Microsoft CRM Certified System Advisor Enige Belgische trainer voor Microsoft Dynamics “Sure Step” Methodologie Partnership met C360, Addemar, Brimstone, CWR Mobility, Smart@xs, i-Commotion, SalesCentric,... voor ISV Add-ons Microsoft CRM Certified CTEC Training Center Prince 2 gecertificeerde project managers Partner Linkpoint360 : Notes & GroupWise integration Scribe Elite Partner EAI (data migratie & integratie) iRelate Nederland 08-02-2010 7
  • CRM ervaring in de groep de waardering van Microsoft: Microsoft Gold Certified Partner Microsoft Dynamics CRM Pre-launch Partner Participant in the CTP Program of Microsoft Corporation for Microsoft CRM 4.0 (Titan) Member of Microsoft’s President Club 2007 & 2008 & 2009 Selected by Microsoft Corporation as the only EMEA partner to join the WPC’s CRM panel Only Belgian trainer for Microsoft Dynamics “Sure Step” Methodology iRelate Nederland 08-02-2010 8
  • CRM ervaring in de groep iRelate Nederland 08-02-2010 9
  • CRM ervaring in de groep iRelate Nederland 08-02-2010 10
  • CRM ervaring in de groep iRelate Nederland 08-02-2010 11
  • CRM ervaring in de groep iRelate Nederland 08-02-2010 12
  • Werkwijze iRelate CRM Vision Client Model Phase X Processes Phase ... IT Systems Phase 2 AS-IS Phase 1 Schaalbaar; kleine stappen, groots resultaat Inventarisatie van de eisen en wensen business Inventarisatie van het technisch platform & infrastructuur Iteratieve sessies met eindgebruikers; what you see is what you get Uitrol onder kleine groep key-users Opschalen na bewezen waarde, toevoegen functionaliteiten Training, CRM-game & documentatie iRelate Nederland 08-02-2010 13
  • Microsoft Dynamics CRM Overview
  • Microsoft Dynamics CRM Suite Full CRM suite capabilities and application flexibility -Interactions -Marketing -Sales -Service -xRM -Business Process -SOA -Flexible Deployment 08-02-2010
  • Now You Can Get CRM That… Fits Your People The right user experience for every user role Fits Your Business Configures quickly to meet your specific needs Fits Your Environment Deploys quickly and integrates existing assets 08-02-2010
  • Microsoft Dynamics CRM Usability Flexibility Manageability “We need a solution that helps make “We need a solution that adapts to “We need a solution that is easily our jobs easier – not harder.” fit our unique business needs.” managed by our already constrained IT resources.” Actionable Analytics Performance and Scalability 08-02-2010
  • Everyday Usability Everyday Usability Components Provide users with relevant role-based • Native Microsoft Office interface information through contextual visibility into the • Connected and disconnected clients • Web and mobile access applications that they use daily. • Composite applications Microsoft Advantage • Achieve high user adoption by making CRM a natural extension of user habits • Improve productivity by consolidating customer information to a single location • Reduce training and transition costs with easy-to-learn applications 08-02-2010
  • Enterprise Flexibility Enterprise Flexibility Components • Quick point and click • Relationship management Enable business units to adapt quickly to customization platform • Visual workflow • Deployment choice the changing business environment • Powerful programm- • Enterprise multitenant CRM ability and extensibility Microsoft Advantage • Change quickly with visual customization at business analyst level • Change deeply with powerful customizability in standard tools • Change completely to accelerate custom development projects 08-02-2010
  • Efficient Manageability Efficient Manageability Components Deliver quick return on investment and low • Native services oriented • Office client diagnostics architecture • Monitoring and diagnostic total cost of ownership with deployment • Deployment choice tools choice, streamlined installation and • Portable application model • Automated deployment tools • Systems Center Essentials • Enterprise Multitenant CRM simplified administration Microsoft Advantage • Integrates tightly with other Microsoft tools and technologies • Fits heterogeneous environments with standard interoperability • Common codebase and data model across deployment methods • Delivers fast on-demand deployments with full data and security control • Mix and change deployment models at any time 08-02-2010
  • Actionable Analytics Actionable Analytics Components Empower everyday CRM users • Microsoft Excel integration • Microsoft Office • Report Wizard with easy reporting and • Windows Workflow Performance Point • SQL Server Analysis Services actionable analytics Foundation • SQL Server Reporting • Predictive analytics Services Microsoft Advantage • Combine analytics with workflow for actionable intelligence • Minimize costs by leveraging existing Microsoft technology investments • Deliver business insight through familiar productivity tools • Bring analytics to the masses 08-02-2010
  • Extensive Report Authoring Richer end user experiences with new visualization engine 08-02-2010
  • Performance and Scalability Performance and Scalability Components Scale flexibly and efficiently across • Service grid architecture • Web farm clustering • Deployment choice • Exchange clustering local or global enterprise deployments • WAN performance optimization • SQL Server clustering • Load balance clustering • SQL mirroring Microsoft Advantage • Leverage optimization throughout the .NET, Windows, SQL and Exchange platform • Configure to meet user experience, bandwidth and hardware requirements across wide area networks • Scale flexibly up and out across application and data tiers 08-02-2010
  • Microsoft Dynamics CRM at a Glance • Over 25,000 customers • Full CRM suite of marketing, from small to enterprise sales, and service • Over 1,000,000 users in • Native Office experience for more than 80 countries rapid adoption • Global network of software • Multi-language with more and services partners than 40 languages • Fast, flexible, and • Advanced SOA / Web affordable services architecture 08-02-2010
  • Momentum with Analysts: Gartner Microsoft Dynamics CRM has emerged as a leader in the CRM and contact center space, driven by its ease of use for personnel and by the flexibility of the underlying SOA platform. Source: Gartner Magic Quadrant for CRM 08-02-2010
  • Power of Choice On Premise Choose how you use it Outlook, browser, mobile Choose how you get it Software and/or service On Choose how you buy it Demand Own it or rent it Change your mind any time 08-02-2010
  • Your Choice of User Experience Outlook (online and offline) Web Mobile Portal/Custo m 08-02-2010
  • Why Choose Microsoft Dynamics CRM? “If you know how to use any of Microsoft’s desktop tools, you know how to use Microsoft’s [Dynamics] CRM product.” - AMR Research, November 2007 ““Buyers also like Microsoft Dynamics CRM’s usability and its quick time-to-value compared with traditional CRM applications.” - Forrester Research, February 2007 08-02-2010