THINKING BEYOND THE OBVIOUS Communication and Technical Writing Skills for Engineers and Technical Professionals ates Deleglaim can c 2 CiPtD on s p Mastering the art of effective communication, presentation and persuasion 23 - 24 April 2012 Global Prospectus Training Centre Unit 5 Ferndale Mews, 15 Dover Street , Randburg , JHB “Communication works for those that work at it.” John PowellEndorsed and accredited by Southern African Asset Management Association (SAAMA) Ref number: 00247 SETA Accreditation No. 2502
OVERVIEWEngineers are accustomed to emphasizing technical and mathematical skills. However, as they move into manage-ment or into positions of influence and leadership, it becomes increasingly important that they are also proficient atlistening, speaking, writing and building influence.The stereotype of a person in engineering or a technical field is that of an individual with few verbal skills who tendsto be terse, abrupt, sparing with words and emphasizing efficiency over effectiveness. While this might be a general-ization, it is essential for a person who works with others to be able to communicate effectively with their colleaguesor their team.These skills are not only important in avoiding critical errors, but are also vital skills when working with a team orpresenting a project. This interactive two day workshop has been specifically designed to enable engineers and tech-nical specialists to deliver more effective presentations and to transfer knowledge to their teams or wider audience.No matter how brilliant an idea, if it is not conveyed clearly, its value is never realized. This two-day workshop isdesigned for professionals who must produce technical documents as part of their work. It will teach delegates howto communicate complex information with clarity, conciseness, and force. ATTEND AND GAIN PRACTICAL INSIGHTS INTO:• Building awareness the key to successful presentations• Communicating with the team• Inﬂuencing for success• Developing confidence as a speaker• Discovering the importance of effective written communication• Analysing the features of technical writing• Arranging details in logical sequence• Eliminating jargon, redundancy, wordiness, and the passive voice WHO SHOULD ATTENDThis workshop has been speciﬁcally designed for Engineers and Technical Professionals namely:• Heads of Engineering Departments • Plant Engineers• Electrical Engineers • Production Engineers• Aeronautical Engineers • Architects• Civil Engineers • Surveyors• Mechanical Engineers YOUR FACILITATORMike Lacey-SmithMike has vast experience in the area of facilitation he has worked in over sixty organisations in South Africa on manytraining programmes ranging from Project Management, Technical Writing Skills, Personal Effectiveness, ChangeManagement, Stress Management, Time Management, dealing with Change as an ongoing constant, Personal at-titude to work and life and to Specialised Team Building.He is a motivational speaker and a conference speaker. Mike is an Associate of both LCI (Leadership Culture In-novators) and IzicKwe Academy, and is an Executive member of COAT (Consortium of Accredited Trainers). He isthe CEO of Free to Live, and is also the Co-Founder of JourneyMan, a workshop programme for men to help themrealign themselves to the changing world. He is also MWEB’s “Life Coach for Men” expert on line and administratesthe “Man Talk Peer Forum” on the same site. GLOBAL PROSPECTUS TRAINING (PTY) LTD. Chief Executive Oer - Dhevaraj Pillay Johannesburg - Tel: +27 11 781 6222 Fax: +27 11 781 6044 Marketing - firstname.lastname@example.org Auditors - Russell Bedford SA (Jhb) Inc. Pietermaritzburg - Tel: +27 33 391 4229 Fax: +27 33 391 5722 Design - www.designmaster.co.za (071 018 8355) Legal - DA Morris & Associates
COURSE AGENDA DAY 1 Session One Building awareness the key to successful presentations Creating effective and engaging presentations which can be delivered with confidence and with minimum amount of stress and preparation • Positioning yourself as the expert • Developing confidence as a speaker • Understanding the target audience • Organising technical ideas into presentations • Preparing efficiently and effectively • Engaging the audience • Speaking fluently and making strong points • Delivering memorably and with impact • Using visual aids appropriately and effectively • Managing questions and answers Session Two Communicating with the team • Describing the characteristics of a skilled communicator • Overcoming communication silos • Perfecting the art of listening • Analysing the benefits of assertiveness Session Three Influencing for success • Focusing on persuasion, influence and consensus • Influencing to get your point across • Assessing the nature of influence • Discovering your interpersonal skills • Building rapport • Being influential in difficult group situations Session Four Discovering the importance of effective written communication • Developing confidence as a speaker • Obtaining the ability to deliver clear, accurate and understandable written communication • Acquiring fundamental e-mail etiquette • Practicing the four C’s - Clear - Concise - Complete - Correct Session Five Analysing the features of technical writing There are several features that set technical writing apart from other kinds of professional writing. Despite the complexity of the subject matter, technical writing, like all writing, should adhere to the basic conven- tions of standard written English. This introduction provides a review of what those conventions are and how they should be applied to technical writing tasks. Session Six Considering when to use written communication Technical information may be disseminated in several ways. This session explores those options and how to discern when writing is the most efficient and productive way to transmit complicated ideas.GLOBAL PROSPECTUS TRAINING (PTY) LTD. Chief Executive Oer - Dhevaraj PillayJohannesburg - Tel: +27 11 781 6222 Fax: +27 11 781 6044 Marketing - email@example.com Auditors - Russell Bedford SA (Jhb) Inc.Pietermaritzburg - Tel: +27 33 391 4229 Fax: +27 33 391 5722 Design - www.designmaster.co.za (071 018 8355) Legal - DA Morris & Associates
COURSE AGENDA DAY 2 Session Seven Analysing the central idea Each piece of technical writing, no matter how complex, must have a central idea around which it develops. This session shows how a central idea aids clarity and assists the writing process. Session Eight Bringing the audience into account It is essential that writers understand the vital role audience awareness plays in the choices they make, espe- cially in terms of word choice, tone, and amount of detail they need to include. Writers must put themselves in the position of their readers before they begin to draft a technical document. Session Nine Arranging details in logical sequence Supporting the main idea through logical arrangement of information makes the text more accessible and understandable. By having a clear purpose statement at or near the start of a document, writers have a con- trolling idea on which to base all subsequent sentences. Session Ten Choosing the best format Although a large amount of writing in technical fields is formulaic, there are times when writers must choose how best to present their ideas. There is a connection between function and form. Session Eleven Eliminating jargon, redundancy, wordiness, and the passive voice Bad writing habits are barriers to clear dissemination of information and may lead to disastrous outcomes, especially in procedural documents. Good technical writers know how to eliminate the most distracting features of technical writing. Session Twelve Achieving clarity through brevity Although by its very nature technical writing includes sophisticated and sometimes obscure language, this fact alone should not prevent technical writing from being clear, to the point, and understandable to even lay readers. Writers must measure and shorten the length of words, sentences, and paragraphs for the purpose of clarity. Session Thirteen Using Graphics Used not only for clarification of complex information, graphics can also save time, space, and money. It is important that technical writers know how to assess material to determine its suitability for placement in a graphic representation. Question and Answer Session: Delegates will the opportunity to put forward their questions arising form the day’s training to the trainer for further clarification and deliberation. PROGRAMME SCHEDULE All timings are approximate due to the interactive nature of the course. 08:00 Registration and coffee 08:30 Morning session begins 10:30 - 10:50 Morning refreshments and networking break 12:30 Networking luncheon 13:30 Afternoon session begins 15:00 - 15:20 Afternoon refreshments and networking break 16:30 Course concludesGLOBAL PROSPECTUS TRAINING (PTY) LTD. Chief Executive Oer - Dhevaraj PillayJohannesburg - Tel: +27 11 781 6222 Fax: +27 11 781 6044 Marketing - firstname.lastname@example.org Auditors - Russell Bedford SA (Jhb) Inc.Pietermaritzburg - Tel: +27 33 391 4229 Fax: +27 33 391 5722 Design - www.designmaster.co.za (071 018 8355) Legal - DA Morris & Associates
Communication and Technical Writing Skills for Engineers and Technical Professionals ONLY R6 9 9Registration Form 23 - 24 April 2012 Global Prospectus Training Centre, Per D eleg ex. VA ate, 0 T. Unit 5 Ferndale Mews, 15 Dover Street ,GPW Keitesh Randburg , JHB Fax Completed Registration Form To: +27 11 781 6044Company Name:Type of Business:Address:Tel: Fax:VAT Number:Delegate 1:Position: E-Mail:Delegate 2:Position: E-Mail:Delegate 3:Position: E-Mail:Delegate 4:Position: E-Mail:Delegate 5:Position: E-Mail:AUTHORIZATION: Signatory must be authorized to sign on behalf of Company PAYMENT METHODS 1. Cheques - Made Payable to:Name: Global Prospectus Training (PTY) Ltd. 2. Bank Transfer - Global Prospectus Training (PTY) Ltd.Position: First National Bank: Randburg Account Number: 62109 270372Signature: Date: Branch Code: 254005 3. Credit card - Please fill in your credit card details belowCREDIT CARD Cardholder’s Name: DETAILS Credit Card Number: CVC No: Expiry Date:TERMS & CONDITIONSThe following terms and conditions will apply: Substitutions Payment is required in full 5 days from date of invoice. All payments to Delegates must inform Global Prospectus Training (PTY) Ltd in writing be made directly to Global Prospectus Training (PTY) Ltd. of any substitutions. No seats will be reserved, unless Global Prospectus Training (PTY) Ltd There is no charge for substitutions. receives a signed registration form. Global Prospectus Training (PTY) Ltd will not be held liable for incorrect Global Prospectus Training (PTY) Ltd reserves the right, due to circumstances Delegate details on Certicates, etc. in the event of substitutions being beyond our control, to change speakers, program content, date & venue. made on the day of the conference. In the event of Global Prospectus The signed registration form is a legally binding contract. Training (PTY) Ltd having to cancel or postpone an event due to circum- stances beyond our control, delegates will be issued with a credit voucher,Cancellations which may be used at another of our events.All cancellations will be subject to approval by the management of Global Pro-spectus Training (PTY) Ltd. All cancellations made 7 days prior to date of Global Prospectus Training (PTY) Ltd will not be held liable for travel and accommoda-the above mentioned event will be subject to a 50% cancellation fee. Cancella- tion costs. The conference fee includes: conference material, lunches and refreshments, buttions made within 7 days of date of the above mentioned event, will be subject excludes travel & accommodation.to a 100% cancellation fee. The will be no refunds or credit vouchers.