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Agile Change Center
How to implement change in an
agile way
Ola Morin
Change management is ….
… a change in daily behavior!
I UNDERSTAND THE PROBLEM
I KNOW THE SOLUTION
.. but still – I DON’T ...
Getting from the CURRENT state to
the WANTED state
Prepare Unfreeze Move Refreeze
Kurt Lewin
1951
CURRENT WANTED
The Kübler-Ross grief curve
Denial
"This isn't really
happening." Anger
"This is happening, but it
shouldn't be and it's _...
The Satir Change Model
Change Vs. transition
Ingredients for a sustainable transition
Understanding the
purpose
Symbolic leadership
Problem / Solution
mindset
Visibili...
What does this has to do with agile?
Agile approach to
change backlog
Small iterations
Removing
impediments
ACC
9
ACC
BOARD
CHANGE
ITEMS
IMPLEMENTED
CHANGES
PROBLEMS,
NEW IDEAS
REQUESTED
CHANGES KPIS
Sprint example for ACC
But how to make change happen?
Prepare Unfreeze Move Refreeze
Sprint
Zero
Sprint
1
…
Sprint
N
Sprint
N+1
Prepare/Sprint Zero
A
B CD
E
F G
H
I
J
K L
M
N
O P
Q
R S
T
U
V
X
Y
0
1
2
3
4
5
6
7
8
9
10
-5 -4 -3 -2 -1 0 1 2 3 4 5
Forma...
Unfreeze
Make aware
Create motivation/
acceptance
Transition team Management team Organization
Move
Change behaviors
Maintain motivation/
acceptance
Keep up the
momentum
Ensure
consistency of
message
Verify that
chang...
Refreeze
Reinforce behaviors
Reinforce motivation/
acceptance
Watch out for
’elastic
bands’
Reward the
wanted
behavior
Sto...
Agile Change Center
How to implement change in an agile way
Ola Morin
2014-04-24 @ SwCG
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Softhouse ACC @ SwCG Innovationsdag 2014-04-24

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Presentation about Agile Change Center @ SwCG Innovationsdag 2014-04-24 in Malmoe.
SwCG Swedish Consulting Group is one of the fastest growing companies in Sweden. We’ve been in business for 7 years and are currently located in Sweden at 5 locations - Stockholm, Gothenburg, Växjö, Linköping, Malmö and in Oslo, Copenhagen and Shanghai.

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Transcript of "Softhouse ACC @ SwCG Innovationsdag 2014-04-24"

  1. 1. Agile Change Center How to implement change in an agile way Ola Morin
  2. 2. Change management is …. … a change in daily behavior! I UNDERSTAND THE PROBLEM I KNOW THE SOLUTION .. but still – I DON’T DO IT!
  3. 3. Getting from the CURRENT state to the WANTED state Prepare Unfreeze Move Refreeze Kurt Lewin 1951 CURRENT WANTED
  4. 4. The Kübler-Ross grief curve Denial "This isn't really happening." Anger "This is happening, but it shouldn't be and it's ______'s fault." Depression "This is happening and it's awful, and there's nothing I can do about it." Bargaining “This is happening, but perhaps we can go back to ...” Acceptance "This is happening and it's OK. Life goes on. What's next?" Morale/performance Time
  5. 5. The Satir Change Model
  6. 6. Change Vs. transition
  7. 7. Ingredients for a sustainable transition Understanding the purpose Symbolic leadership Problem / Solution mindset Visibility and transparency Measurements driving change Do – Learn – Adapt attitude
  8. 8. What does this has to do with agile? Agile approach to change backlog Small iterations Removing impediments
  9. 9. ACC 9 ACC BOARD CHANGE ITEMS IMPLEMENTED CHANGES PROBLEMS, NEW IDEAS REQUESTED CHANGES KPIS
  10. 10. Sprint example for ACC
  11. 11. But how to make change happen? Prepare Unfreeze Move Refreeze Sprint Zero Sprint 1 … Sprint N Sprint N+1
  12. 12. Prepare/Sprint Zero A B CD E F G H I J K L M N O P Q R S T U V X Y 0 1 2 3 4 5 6 7 8 9 10 -5 -4 -3 -2 -1 0 1 2 3 4 5 Formalorinformalauthority Level of true ind. interest Stakeholdermap (coded) Define change Plan change Create materials
  13. 13. Unfreeze Make aware Create motivation/ acceptance Transition team Management team Organization
  14. 14. Move Change behaviors Maintain motivation/ acceptance Keep up the momentum Ensure consistency of message Verify that changes are being made Celebrate quick wins and successes Support, coach, train, be available Remove obstacles Close the old
  15. 15. Refreeze Reinforce behaviors Reinforce motivation/ acceptance Watch out for ’elastic bands’ Reward the wanted behavior Story telling Use new language Continue to remove obstacles Don’t celebrate victory too early
  16. 16. Agile Change Center How to implement change in an agile way Ola Morin 2014-04-24 @ SwCG
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