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Monday, September 21, 2009
Water Words That Work
Make a Splash With Your Communications
Eric Eckl
10/02/2009
Monday, September 21, 2009
Introduction
“…much more effective than
our previous approaches.”
– Andrew Pelloso,
Indiana Department of Environmental Management
3
Monday, September 21, 2009
Introduction
“...get a better response
since I started… I get more
questions than I used to
get.”
– Ted Withrow,
Kentucky Division of Water
4
Monday, September 21, 2009
Introduction
“... we received more response via
phone calls, emails, and notes....than
anything we have previously done. You
have a made us a believer.”
-- Jeremiah Johnson
Beckley (WV) Sanitary Board
5
Monday, September 21, 2009
12,000 Participants!
Monday, September 21, 2009
What’s the X Factor?
Recently Bought Environmentally Friendly Products 7
Monday, September 21, 2009
What’s the X Factor?
0.6
60%
0.45
38% 0.3
0.15
Group A 0
Group B
Recently Bought Environmentally Friendly Products 7
Monday, September 21, 2009
What’s the X Factor?
Recently Bought Environmentally Friendly Products 7
Monday, September 21, 2009
What’s the X Factor?
Reminded others to be environmentally conscious 8
Monday, September 21, 2009
What’s the X Factor?
0.5
47%
0.375
0.25
27%
0.125
Group A 0
Group B
Reminded others to be environmentally conscious 8
Monday, September 21, 2009
What’s the X Factor?
Reminded others to be environmentally conscious 8
Monday, September 21, 2009
What’s the X Factor?
Voted for the candidate with the best environmental record 9
Monday, September 21, 2009
What’s the X Factor?
0.4
32% 0.3
0.2
17% 0.1
Group A 0
Group B
Voted for the candidate with the best environmental record 9
Monday, September 21, 2009
What’s the X Factor?
Voted for the candidate with the best environmental record 9
Monday, September 21, 2009
What’s the X Factor?
Recently donated to environmental causes 10
Monday, September 21, 2009
What’s the X Factor?
0.3
30%
0.225
18% 0.15
0.075
Group A 0
Group B
Recently donated to environmental causes 10
Monday, September 21, 2009
What’s the X Factor?
Recently donated to environmental causes 10
Monday, September 21, 2009
Monday, September 21, 2009
Confidence
Monday, September 21, 2009
Group B agrees with this statement:
“The actions of a single person like
me won’t make any difference…”
12
Monday, September 21, 2009
This Presentation
Monday, September 21, 2009
This Presentation
• Confidence is the key to conservation actions
from citizens -- not information
Monday, September 21, 2009
This Presentation
• Confidence is the key to conservation actions
from citizens -- not information
• Ohioans think what you do is important and they
want you to succeed
Monday, September 21, 2009
This Presentation
• Confidence is the key to conservation actions
from citizens -- not information
• Ohioans think what you do is important and they
want you to succeed
• But our poor communications saps citizens’
confidence in themselves
Monday, September 21, 2009
This Presentation
• Confidence is the key to conservation actions
from citizens -- not information
• Ohioans think what you do is important and they
want you to succeed
• But our poor communications saps citizens’
confidence in themselves
• Our poor communications amount to de facto
elitism that exclude many people
Monday, September 21, 2009
This Presentation
• Confidence is the key to conservation actions
from citizens -- not information
• Ohioans think what you do is important and they
want you to succeed
• But our poor communications saps citizens’
confidence in themselves
• Our poor communications amount to de facto
elitism that exclude many people
• We can’t count on the media to improve our
sloppy or thoughtless communication for much
longer
Monday, September 21, 2009
This Presentation:
The Water Words That Work Method
14
Monday, September 21, 2009
Water is a High Priority
15
Monday, September 21, 2009
Water is a High Priority
15
Monday, September 21, 2009
Water is a High Priority
16
Monday, September 21, 2009
Water is a High Priority
16
Monday, September 21, 2009
Corroboration
17
Monday, September 21, 2009
Corroboration
17
Monday, September 21, 2009
Corroboration
18
Monday, September 21, 2009
Corroboration
18
Monday, September 21, 2009
Water Still Tops
Global Warming!
Monday, September 21, 2009
Water Still Tops
Global Warming!
Monday, September 21, 2009
Water Still Tops
Global Warming!
Monday, September 21, 2009
Communications and Confidence
Monday, September 21, 2009
Monday, September 21, 2009
Monday, September 21, 2009
Monday, September 21, 2009
Monday, September 21, 2009
Monday, September 21, 2009
Monday, September 21, 2009
Monday, September 21, 2009
Monday, September 21, 2009
“Biodiversity”
Monday, September 21, 2009
“Biodiversity”
Monday, September 21, 2009
“Biodiversity”
Monday, September 21, 2009
Monday, September 21, 2009
Monday, September 21, 2009
Monday, September 21, 2009
Monday, September 21, 2009
TMDL
Impervious surface
Hydrograph
Nonpoint source pollution
And so forth…
And so on…
Monday, September 21, 2009
Monday, September 21, 2009
Monday, September 21, 2009
Monday, September 21, 2009
Monday, September 21, 2009
What’s A Watershed?
31
Monday, September 21, 2009
What’s A Watershed?
32
Monday, September 21, 2009
What’s A Watershed?
52% 48%
Guess Right
Guess Wrong
32
Monday, September 21, 2009
What’s A Watershed?
33
Monday, September 21, 2009
What’s A Watershed?
It’s a drain pool!
33
Monday, September 21, 2009
What’s A Watershed?
34
Monday, September 21, 2009
What’s A Watershed?
0.8
77%
69% 0.6
58%
47% 0.4
0.2
Education 0
High School Some College B.A./B.S. MBA, Ph.D.
34
Monday, September 21, 2009
What’s A Watershed?
0.8
77%
69% 0.6
58%
47%
70%
0.4
0.2
Education 0
High School Some College B.A./B.S. MBA, Ph.D.
34
Monday, September 21, 2009
What’s A Watershed?
35
Monday, September 21, 2009
What’s A Watershed?
Where
you go to the bathroom?
35
Monday, September 21, 2009
What’s A Watershed?
36
Monday, September 21, 2009
What’s A Watershed?
0.7
64%
0.525
36% 0.35
0.175
By Gender 0
Women Men
36
Monday, September 21, 2009
What’s A Watershed?
37
Monday, September 21, 2009
What’s A Watershed?
Water...Shed...?
37
Monday, September 21, 2009
What’s A Watershed?
38
Monday, September 21, 2009
What’s A Watershed?
0.7
65%
53% 58% 0.525
36% 0.35
0.175
By Race 0
Black Asian Hispanic Caucasian
38
Monday, September 21, 2009
What’s A Watershed?
0.7
65%
53% 58% 0.525
36%
24%
0.35
0.175
By Race 0
Black Asian Hispanic Caucasian
38
Monday, September 21, 2009
What’s a Watershed?
39
Monday, September 21, 2009
What’s a Watershed?
Sweating, I guess?
39
Monday, September 21, 2009
What’s a Watershed?
English First Language
English Second Language
40
Monday, September 21, 2009
What’s a Watershed?
18%
82%
English First Language
English Second Language
40
Monday, September 21, 2009
Changing With The Times
Monday, September 21, 2009
Where they get
their information
Monday, September 21, 2009
Where they get
their information
Monday, September 21, 2009
Where they get
their information
Monday, September 21, 2009
Monday, September 21, 2009
Goodbye: Mass Media
Monday, September 21, 2009
Goodbye: Mass Media
Hello:“Nonpoint
Source Information”
Monday, September 21, 2009
More And More Choices
Reaching Smaller and Smaller
Audiences
Monday, September 21, 2009
Monday, September 21, 2009
Source: Advertising Age, February, 2008
Monday, September 21, 2009
Monday, September 21, 2009
Monday, September 21, 2009
Monday, September 21, 2009
Monday, September 21, 2009
Monday, September 21, 2009
Monday, September 21, 2009
Monday, September 21, 2009
Monday, September 21, 2009
Monday, September 21, 2009
Old School
50
Monday, September 21, 2009
Old School
50
Monday, September 21, 2009
New School
51
Monday, September 21, 2009
New School
51
Monday, September 21, 2009
Recap
Monday, September 21, 2009
Recap
• Confidence is the key to conservation actions
from citizens -- not information
Monday, September 21, 2009
Recap
• Confidence is the key to conservation actions
from citizens -- not information
• Ohioans think what you do is important and they
want you to succeed
Monday, September 21, 2009
Recap
• Confidence is the key to conservation actions
from citizens -- not information
• Ohioans think what you do is important and they
want you to succeed
• But our poor communications saps citizens’
confidence in themselves
Monday, September 21, 2009
Recap
• Confidence is the key to conservation actions
from citizens -- not information
• Ohioans think what you do is important and they
want you to succeed
• But our poor communications saps citizens’
confidence in themselves
• Our poor communications amount to de facto
elitism that exclude many people
Monday, September 21, 2009
Recap
• Confidence is the key to conservation actions
from citizens -- not information
• Ohioans think what you do is important and they
want you to succeed
• But our poor communications saps citizens’
confidence in themselves
• Our poor communications amount to de facto
elitism that exclude many people
• We can’t count on the media to improve our
sloppy or thoughtless communication for much
longer
Monday, September 21, 2009
This Presentation:
The Water Words That Work Method
53
Monday, September 21, 2009
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