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Over the past twenty years, we have introduced email, mobile devices, texting and social media into a predominately verbal and written communication system. ...

Over the past twenty years, we have introduced email, mobile devices, texting and social media into a predominately verbal and written communication system.
Succeeding in the business world today demands an understanding of how to use these new device and tools to communicate your message in a clear, concise and eloquent manner.

This workshop discusses the electronic etiquette of email, mobile and cell phone communication in this crazy, fun new e-world.



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  • I’ve been in and around technology since I was 10. I love computers and technology. My father worked for IBM and as soon as I showed an interest in computers he got me the resources i needed. I took my first computer class in 1981 in high school. I graduated with a Computer Science degree. Worked in, around, with , tens of thousands of people in technology. Not just here but across the world. I teach computer classes. Technical classes like Microsoft, accounting and inventory ERP systems like SAP and PeopleSoft, and Now Twitter and Facebook. And now I have two small children that I am watching use technology. AND I’m very big on proper etiquette
  • 1. Definition from Emily Post 2. Another definition : Conventions sanctioned for the purpose of smoothing personal contacts and developing tack and good manners in social situations. 3. Why should we care? Because it’s not just for dinner parties and old people. It matters in business and in personal relationships. In the business, environment? Site the list here: In personal relationships: Site the research here:
  • History of smartphone: The first smartphone was called Simon ; it was designed by IBM in 1992 and shown as a concept product [8] that year at COMDEX , the computer industry trade show held in Las Vegas, Nevada . It was released to the public in 1993 and sold by BellSouth . Besides being a mobile phone, it also contained a calendar, address book , world clock, calculator , note pad, e-mail, send and receive fax , and games. It had no physical buttons to dial with. Instead customers used a touch-screen to select phone numbers with a finger or create facsimiles and memos with an optional stylus. Text was entered with a unique on-screen "predictive" keyboard. By today's standards, the Simon would be a fairly low-end product; however, its feature set at the time was incredibly advanced. The Nokia Communicator line was the first of Nokia's smartphones starting with the Nokia 9000 , released in 1996. This distinctive palmtop computer style smartphone was the result of a collaborative effort of an early successful and expensive Personal digital assistant (PDA) by Hewlett Packard combined with Nokia's bestselling phone around that time and early prototype models had the two devices fixed via a hinge; the Nokia 9210 as the first color screen Communicator model which was the first true smartphone with an open operating system; the 9500 Communicator that was also Nokia's first cameraphone Communicator and Nokia's first WiFi phone; the 9300 Communicator was the third dimensional shift into a smaller form factor; and the latest E90 Communicator includes GPS . The Nokia Communicator model is remarkable also having been the most expensive phone model sold by a major brand for almost the full lifespan of the model series, easily 20% and sometimes 40% more expensive than the next most expensive smartphone by any major manufacturer. The Ericsson R380 , released in 2000, was the first phone sold as a 'smartphone'. [9] [10] The R380 had the usual PDA functions and the large touch screen was combined with an innovative flip so it could also be used as a normal phone. [11] It was the first commercially available Symbian OS phone [12] , however it could not run native third-party applications. Although the Nokia 9210 was arguably the first true smartphone with an open operating system, Nokia continued to refer to it and the following models as Communicator; only Ericsson referred to its product as 'smartphone' at this time. [13] In early 2002 Handspring released the Palm OS Treo smartphone, utilizing a full keyboard that combined wireless web browsing, email, calendar and contact organizer, with mobile third-party applications that could be downloaded or synced with a computer. [14] In 2002 the new joint venture Sony Ericsson released the P800 smartphone, originally developed by Ericsson . It was based on Symbian OS and had full PDA functionality plus a range of features not commonly seen in mobile phones at that time: color touch screen, camera, polyphonic ring tones, email attachment viewers, video playback and an MP3 player with a standard 2.5 mm headset jack. [15] In 2002 RIM released the first BlackBerry which was the first smartphone optimized for wireless email use and has achieved a total customer base of 32 million subscribers by December 2009. [16]
  • From the way you tip your hat to a lady on a street, to smoking, to dating, to communicating, things change. And so As a society we should continue to create etiquette based on where society is headed, and what new gadgets and forms of communication exists. Let’s talk about electronics: email, cell phone, mobile devices. If you read Emily Post Etiquette written in
  • 80% of communication is through body language
  • According to a Harvard University study, cell phones cause over 200 deaths and half a million injuries each year. And that’s with eyes on the road! Laws are in place to make sure people aren’t talking on their phones, and yet people are typing?!?! There's a liquor store around here that has a sign that says something along the lines of "if you insist on talking on your cell phone while being rung up, we will add a $5 charge to your bill" - a lot of people are so busy being douchey that they don't even notice!

E-Etiquette Presentation Transcript

  • 1. E-Etiquette Emily Post meets 2010 Jen Mincar 04.08.10
  • 2. Jen Mincar, E-Devices, and E-Etiquette “courtesy, respect and ethics”
    • Circa 1975 , John Francis (who worked for IBM) handed his 10 year old daughter Jennifer a hefty sized book titled "The Art of Computer Programming " by Donald Knuth.
    • She dives in.  A spark is ignited.
    • Today, Jen owns two companies:
    • Mincar Consulting: a computer consulting company specializing in IT project management . She manages computer projects across Vermont and teaches technical classes , project management and professional development classes across New England. 
    • Office Squared: Vermont's first coworking space . 
    • Prior to running her own companies Jen worked for Burton Snowboards as Global IT Director and at IBM in various software development management positions.
    • She has a BA in Computer Science and  Math from SUNY-Potsdam and an MBA from Binghamton University. She enjoys golf, snowboarding, reading and spending time with her husband and two children .
  • 3. Etiquette … not just for dinner parties and old people “courtesy, respect and ethics”
    • Etiquette: a code of behavior based on thoughtfulness
    8 in 10 Americans say respect and courtesy is a problem
  • 4. The Ways we Communicate “courtesy, respect and ethics” Cell phone 1973 Smart phone 2002
  • 5. What we care about..… …….….changes
  • 6. Email Etiquette “courtesy, respect and ethics”
    • Respond promptly
    • Speling, grammer & punctuations matters
    • Write as if everyone will eventually read your email
    • Subject line should be topic appropriate
    • Avoid large attachments
    • Avoid dry humor, sarcasm, emoticons
  • 7. Cell Phone Etiquette “courtesy, respect and ethics”
    • Cell phone sales topped 1.2B in 2009, overtaking
    • laptop shipments
    • Use vibrate mode for all public situations
    • Turn off in lots of situations
    • Love the one you’re with –
      • Communicate use if necessary
    • Step out - we aren’t interested in your call
  • 8. Mobile Device* Etiquette “courtesy, respect and ethics”
    • Are you a crackhead?
      • Communicate your use
      • Being Rude vs. successful multi-tasker
    • Use full words and
    • sentences
      • U could c msg l8r LOL
    • * Includes Smartphones e.g. BlackBerry, iPhones
  • 9. Social Media Etiquette (Twitter, Facebook, etc) “courtesy, respect and ethics”
    • Properly introduce yourself
    • No spamming
    • Avoid being an egomaniac
    • It’s all public
    • On-line should mimic real relationships
  • 10. My E-Etiquette “courtesy, respect and ethics” The behavior that I will immediately modify as a result of this discussion is: __________________________________ __________________________________ __________________________________ __________________________________ __________________________________
  • 11. Thank You! “courtesy, respect and ethics” Jen Mincar Mincar Consulting [email_address] 802.363.0170 Office Squared [email_address] 106 Main St, 1 st Floor Burlington, VT 05401 802.861.1002 www.officesquaredvt.com @jeninvt www.facebook.com/officesquaredvt www.linkedin.com/jenmincar
  • 12. Resources
    • The Emily Post Institute
      • http:// www.emilypost.com /
      • Special Thanks to Daniel Post Senning
    • Books
      • Etiquette by Emily Post
      • The Etiquette Edge by Beverly Langford
    • Websites
      • http://www.presentationmagazine.com/
      • http://gizmodo.com/
      • http://www.techipedia.com/2008/social-media-etiquette-handbook/
      • http://www.businessinsider.com/alleyinsider
  • 13. Extra Slides
  • 14. Smart Phone vs. laptop shipments “courtesy, respect and ethics”