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In 2007, the Spanish consulting firm Competitiveness went virtual, closing its offices and decommissioning its infrastructure. Since then, it has been running its global business using Google Apps, WebEx, and a dozen other Web-based tools. While Competitiveness was comfortable with the idea of working online, the multiplicity of passwords and user interfaces, poor integration, and inconsistent levels of functionality were subtly undermining its ability to conduct business effectively. Competitiveness turned to the Centro de Innovación en Productividad for help, and CIP introduced it to the Business Productivity Online Suite from Microsoft Online Services. Competitiveness can now access the majority of services it needs from one provider, with a single sign-on, and better integration between online and offline applications, ensure that its employees can work more effectively than ever.