Microsoft Lync Server 2010                                             Customer Solution Case Study                       ...
Situation                                       products in development,” explains KazumiFounded in 1912, Sharp Corporatio...
“We think the online                      reduce the amount of required hardware          employees communicate better in ...
For More Information                                  Department, IT System Planning &               Microsoft Lync Server...
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Sharp Corporation Strengthens Employee Interaction with Communications Solution

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Headquartered in Osaka, Japan, Sharp Corporation delivers an ever-evolving product line that includes revolutionary multifunction business products, renewable energy-creating solar panels, energy-efficient televisions, and LED lighting. With a globally dispersed workforce, the company relies heavily on audio and video conferencing to help bring teams together to develop and sell products. To provide a better solution for ad hoc collaboration that also included presence awareness, instant messaging, desktop sharing, and enterprise voice, Sharp is planning to deploy Microsoft Lync Server 2010. With this technology, the company expects to improve communication between teams while also reducing costs for hardware, travel, and phone charges.

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Sharp Corporation Strengthens Employee Interaction with Communications Solution

  1. 1. Microsoft Lync Server 2010 Customer Solution Case Study Sharp Corporation Strengthens Employee Interaction with Communications SolutionOverview “With Lync on the desktop and an HD camera,Country or Region: JapanIndustry: Electronics employees can have impromptu video conferencing sessions from any location as necessary.”Customer ProfileHeadquartered in Osaka, Japan, Sharp Kazumi Yoshikawa, General Manager, IT Infrastructure,Corporation is known worldwide for its IT System Planning & Development Center, Sharp Corporationunique, innovative electronic productsand solutions for home and business. It Headquartered in Osaka, Japan, Sharp Corporation delivers anemploys 54,700 people in Japan andoverseas. ever-evolving product line that includes revolutionary multifunction business products, renewable energy-creatingBusiness SituationWith a globally dispersed workforce, solar panels, energy-efficient televisions, and LED lighting. WithSharp wanted a more comprehensive a globally dispersed workforce, the company relies heavily oncommunications solution for employeesthat would enable them to interact in real audio and video conferencing to help bring teams together totime. develop and sell products. To provide a better solution for adSolution hoc collaboration that also included presence awareness, instantSharp is planning to deploy Microsoft messaging, desktop sharing, and enterprise voice, Sharp isLync Server 2010 to provide more robustad hoc collaboration and online meeting planning to deploy Microsoft Lync Server 2010. With thiscapabilities in addition to presence technology, the company expects to improve communicationawareness, instant messaging, desktopsharing, and enterprise voice. between teams while also reducing costs for hardware, travel, and phone charges.Benefits Improved communications Reduced costs
  2. 2. Situation products in development,” explains KazumiFounded in 1912, Sharp Corporation Yoshikawa, General Manager, ITcontributes to society by making unique Infrastructure, IT System Planning &electronic products that meet the new Development Center at Sharp Corporation.needs of each decade. From the first solar- “Our corporate sales team also uses videopowered calculator to the largest conferencing to meet with field salescommercially available LCD monitor, from representatives around the world.”copiers to solar cells, from air purifiers tosteam ovens, and from microelectronics to In addition to supporting high videomicrowave ovens, Sharp covers all of the quality, the company wanted a solutionneeds of the contemporary lifestyle. It that would support interaction betweenemploys 54,700 people around the world, team members through capabilities likeand it earned ¥27.5 billion (U.S.$334 desktop and application sharing. Ifmillion) as of March 2010 fiscal-year end. employees could be more productive working with prototypes and designTo expand its distribution of products and illustrations over video, they could reduceservices globally, Sharp needed a the number of times they had to travel tocommunications solution that would help meet with remote team members. Inemployees communicate better in real time addition, the company wanted to make itto complete projects and resolve problems easier for employees to hold ad hoc videoquickly. For voice communications, the conferences from the desktop. Sharp alsocompany relies on an IP private-branch wanted an easier way for its help desk toexchange (PBX) system from a domestic offer training and support for the systemvendor. For video conferencing, employees that employees use to create new products.use solutions from Tandberg. Sharp alsodeployed Microsoft Exchange Server 2007 Solutionemail messaging and collaboration After investigating solutions from severalsoftware. To provide instant messaging and vendors, Sharp decided to deploy a pilotpresence capabilities, the company program for Microsoft Lync Server 2010.deployed Microsoft Office Communications Lync Server provides enhanced versions ofServer 2007. the communications capabilities provided by Microsoft Office Communications ServerAt its offices in Japan, Sharp wanted to 2007 R2—presence, instant messaging,provide more effective conferencing and robust conferencing, and enterprise voice—enterprise voice capabilities both to as well as improvements in topology,increase efficiency and to help reduce deployment, and management tools. At itscosts. So employees could communicate in offices in Japan, Sharp is developing plansreal time, the company wanted to to roll out instant messaging, presence, andimplement a solution that offered ad hoc collaboration and online meetingcapabilities such as presence awareness capabilities. It will also consider enterpriseand instant messaging. It was particularly voice as an optional telephony service forinterested in a solution that would support employees.high-definition (HD) video conferencing foremployees who work together on For the deployment, Sharp is considering ageographically dispersed teams. “Our standard pool configuration in a virtualteams use video conferencing to display environment. By deploying Lync Server in aand discuss prototypes and illustrations of virtual environment, the company can
  3. 3. “We think the online reduce the amount of required hardware employees communicate better in real and make it easier to maintain the system time. It can also reduce costs bymeeting features in Lync without interruption. consolidating its conferencing services and encouraging employees to use the peer-to-will help us revitalize With Microsoft Lync 2010, Sharp employees peer and enterprise voice features to makecommunication across have a single, unified client to access calls through Lync. capabilities such as instant messaging,the organization, conferencing, and desktop sharing. Improved Communication Employees can view presence information “We think the online meeting features inbecause time and to see if a colleague is available and then Lync will help us revitalize communicationgeography are no longer initiate a chat session or phone call with a across the organization, because time and single click. They can easily share a desktop geography are no longer factors,” saysfactors.” or open a whiteboard session for more Yoshikawa. With Lync on the desktop, interactive meetings. Because some Lync Sharp employees will have more optionsKazumi Yoshikawa, General Manager, IT Infrastructure, IT System Planning & Server capabilities are accessible through for communicating with colleagues all overDevelopment Center, Sharp Corporation the Microsoft Office Outlook messaging the world. To get questions answered and collaboration client, employees can quickly, they can use instant messaging, also view presence or start an instant and if they need to have more discussion, messaging session without having to switch they can easily move from an instant to the Lync client. messaging session to a phone call with just one click. To support ad hoc HD video conferencing from the desktop, the company is Employees are also no longer constrained evaluating the Microsoft LifeCam Cinema by location when it comes to video HD video cameras to use with the Lync conferencing. “With Lync on the desktop 2010 client. Now, employees will have the and an HD camera, employees can have option of booking a room for larger impromptu video conferencing sessions meetings, or holding one-on-one or ad hoc from any location as necessary,” says video conferences from their computers no Yoshikawa. The HD quality also makes it matter where they are located. With Lync, easier for people to see more intricate employees can easily open a desktop or prototypes and illustrations. application session during a video conference to share illustrations, or open a For larger, more formal meetings, whiteboarding session to take notes or employees can still use the video develop new plans. Help-desk operators conference rooms, but with Lync sessions can also use video conferencing and they become more interactive. The meeting desktop sharing to train or support presenter can easily open a whiteboarding employees who need assistance using or session to capture notes and ideas, and troubleshooting issues with computer- participants can share their desktops or aided design (CAD) software. CAD applications to display designs. “We expect that people will use conferencing Benefits more frequently to communicate because it Although Sharp has experienced benefits is so easy to access through Lync. They can from its Office Communications Server also share information on the desktop 2007 deployment, the company uses Lync while they talk,” says Motoko Matsufuji, Server to provide a more comprehensive Junior Manager, Network Planning communication solution that helps
  4. 4. For More Information Department, IT System Planning & Microsoft Lync Server 2010For more information about Microsoft Development Center at Sharp Corporation. Microsoft Lync Server 2010 ushers in a newproducts and services, call the Microsoft connected user experience that transformsSales Information Center at (800) 426- Reduced Costs every communication into an interaction9400. In Canada, call the Microsoft Sharp expects to reduce costs in a number that is more collaborative and engagingCanada Information Centre at (877) 568- of areas with its Lync Server deployment. and that is accessible from anywhere. For2495. Customers in the United States and “With the HD video support, people can IT, the benefits are equally powerful, with aCanada who are deaf or hard-of-hearing more easily hold meetings with sense of highly secure and reliable communicationscan reach Microsoft text telephone presence and see product designs on solution that works with existing tools and(TTY/TDD) services at (800) 892-5234. screen, so we expect to reduce travel,” systems for easier management, lower costOutside the 50 United States and explains Matsufuji. of ownership, smoother deployment andCanada, please contact your local migration, and greater choice andMicrosoft subsidiary. To access To talk to colleagues inside the office, flexibility.information using the World Wide Web, employees can place calls using Lyncgo to: instead of their desk phones. For For more information about Microsoft Lyncwww.microsoft.com employees who have enterprise voice Server 2010, go to: capabilities, they can also use Lync to call www.microsoft.com/lyncFor more information about Sharp colleagues, partners, or vendors outside theCorporation products and services, visit office. Employees who travel can use Lyncthe website at: to call the office, which helps reducewww.sharp-world.com mobile phone charges. By deploying Lync in a virtual environment, Sharp also avoided additional hardware costs. It can support its environment and even provide redundancy without having to deploy extra hardware. Software and Services  Microsoft Office − Microsoft Lync 2010  Microsoft Server Product Portfolio − Microsoft Lync Server 2010 − Microsoft Exchange Server 2007 Enterprise EditionThis case study is for informational purposes only.MICROSOFT MAKES NO WARRANTIES, EXPRESS ORIMPLIED, IN THIS SUMMARY.Document published January 2011

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