Microsoft Online Services                                             Customer Solution Case Study                        ...
Situation                                       spreadsheets created with Microsoft Office                                ...
messaging tools they needed.                     Parretta, Managing Partner at Valorem                                    ...
differently in Gmail, and introducing our      keep its workforce connected to the                                        ...
Exchange Server or SharePoint                                         environment, and it no longer has to install    mess...
For More Information                                  Microsoft Online ServicesFor more information about Microsoft       ...
Upcoming SlideShare
Loading in …5
×

Overland Solutions, Premium Audit Firm Chooses Microsoft Online Services to Upgrade Messaging

595 views

Published on

Overland Solutions, Inc. was interested in using cloud computing to help it streamline IT management; develop a more pragmatic disaster-recovery strategy; and provide its highly mobile and widely distributed field staff of auditors, inspectors, and sales representatives with the collaboration and messaging tools they needed. After evaluating the Google Apps suite of online productivity tools, the company instead adopted the Microsoft Business Productivity Online Standard Suite, a collection of email, instant messaging, web-conferencing, and collaboration solutions delivered as managed services through Microsoft Online Services. By delivering collaboration tools to its employees online, Overland Solutions can help keep its field staff better connected, deliver advanced yet familiar tools to more employees, reduce its IT management burden, and enhance the return on its IT investment.

Published in: Business
1 Comment
0 Likes
Statistics
Notes
  • For more information about Microsoft Business Productivity Solutions click here: http://bit.ly/BusinessProductivity
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • Be the first to like this

No Downloads
Views
Total views
595
On SlideShare
0
From Embeds
0
Number of Embeds
49
Actions
Shares
0
Downloads
2
Comments
1
Likes
0
Embeds 0
No embeds

No notes for slide

Overland Solutions, Premium Audit Firm Chooses Microsoft Online Services to Upgrade Messaging

  1. 1. Microsoft Online Services Customer Solution Case Study Premium Audit Firm Chooses Microsoft Online Services to Upgrade MessagingOverviewCountry or Region: United StatesIndustry: Insurance industry Auditing Business Productivity Online Standard Suite with Office 2010 installed locally, we saw that Microsoft was theCustomer ProfileWith more than 1,000 employees andoperations throughout North America, David R. Robinson, Senior Vice President and Chief Information Officer, Overland SolutionsOverland Solutions, Inc. provides auditingand inspection services to insurancecompanies and other large organizations. Overland Solutions, Inc. was interested in using cloud computingBusiness Situation to help it streamline IT management; develop a more pragmaticOverland Solutions wanted to streamlineIT management, develop a less costly disaster-‐recovery strategy; and provide its highly mobile anddisaster-‐recovery strategy, and provide widely distributed field staff of auditors, inspectors, and salesits field employees with the collaborationand messaging tools they needed. representatives with the collaboration and messaging tools they needed. After evaluating the Google Apps suite of onlineSolutionOverland Solutions adopted the productivity tools, the company instead adopted the MicrosoftMicrosoft Business Productivity Online Business Productivity Online Standard Suite, a collection ofStandard Suite to deliver an entirepackage of communication and email, instant messaging, web-‐conferencing, and collaborationcollaboration solutions to its uniquely solutions delivered as managed services through Microsoftstructured workforce. Online Services. By delivering collaboration tools to itsBenefits employees online, Overland Solutions can help keep its field More connected workforce Expanded, familiar environment staff better connected, deliver advanced yet familiar tools to Streamlined IT management more employees, reduce its IT management burden, and Enhanced return on investment enhance the return on its IT investment.
  2. 2. Situation spreadsheets created with Microsoft Office Overland Solutions, Inc. provides premium Word or Office Excel spreadsheet software.attractive offering from a audit services, property inspections, and If employees needed to manipulate a loss-‐control services for the insurance document or spreadsheet, they often usedpricing perspective, and industry, government agencies, and other OpenOffice software.the Gmail messaging large organizations. Based in Overland Park, Kansas, Overland Solutions operatessolution seemed to work. throughout the United States, Canada, Puerto Rico, and the U.S. Virgin Islands. The generate many of their own WordBut we thought Google company has more than 1,000 employees documents or Excel spreadsheets, andhad some serious and generates annual revenue of more purchasing another 750 Office licenses than U.S.$75 million. would have been a significant expense thatlimitations, such as Almost 75 percent of Overland Solutionsinadequate offline access employees operate outside of the Overland Solutions managed its emailto productivity messaging environment with Microsoft offices, working autonomously at customer Exchange Server 2003. Office employees sites. Because they are highly mobile and used the Microsoft Office Outlook widely distributed, Overland Solutions sales messaging and collaboration client, whileDavid R. Robinson, Senior Vice President and Chief Information Officer, Overland representatives, premium auditors, and most field employees accessed email using Solutions inspectors are often disconnected from the Microsoft Outlook Web Access. The system company network, which can make it worked well, but the company incurred challenging to efficiently maintain an costs associated with managing its own effective communication and collaboration messaging infrastructure. It also had to environment. develop a disaster-‐recovery strategy to ensure communication continuity. regularly find themselves Internet con Robinson, Senior Vice President and Chief pensive to prepare for Information Officer at Overland Solutions. to worry about my email environment in makes it much more complex for our IT the middle of trying to recover all my other shop to deploy software and manage mission-‐ The company was interested in using cloud The company runs its desktop and portable computing technology resources hosted computers with the Windows XP off-‐premises and delivered as online Professional operating system, and services to help it reduce the manage-‐ employees working in the Overland ment burden on its IT staff, and to help it Solutions headquarters and branch offices develop a disaster-‐recovery strategy that have used Microsoft Office 2003 and Office would be less expensive and complex to 2007 productivity software. The compan implement. 750 field employees mostly use applications built in-‐house by the Overland Most of all, Overland Solutions needed a Solutions IT team. These applications more efficient way to provide its field include viewers for opening documents or employees with the collaboration and
  3. 3. messaging tools they needed. Parretta, Managing Partner at Valorem challenge is that we have a highly mobilecollaboration capabilities Solutions how the Business Productivity interested in a cloud-‐based messaging Online Standard Suite matched theand the full, rich solution that could help them to buildexperience of Office, Overland Solutions decided to replace itsinstead of a very limited Solution existing on-‐premises messaging In 2010, Overland Solutions began looking infrastructure with Microsoft Exchangeenvironment with for a solution that would help it reduce the Online, a hosted messaging service that it administrative burden and cost associated would no longer have to manage itself or with its messaging infrastructure. The have to recover if a power loss, fire, orDavid R. Robinson, Senior Vice President company initially evaluated the Google other event caused its data center to fail. and Chief Information Officer, Overland Apps suite of online productivity tools, And, by adopting the Business Productivity Solutions letting 12 employees use Google Apps for Online Standard Suite, the company added almost three months. additional capabilities with Microsoft Office Communications Online instant messaging, Office Live Meeting web conferencing, and pricing perspective, and the Gmail the SharePoint Online collaboration and document-‐sharing service. gle had some serious limitations, such as Most significantly, Valorem Consulting inadequate offline access to productivity showed Overland Solutions how Business applications. For example, at that time you Productivity Online Standard Suite could could not work offline on the Google Apps work with local installations of Microsoft spread sheets. Office Standard 2010 to extend the capabilities of Office 2010 to its entire Overland Solutions began working with its workforce in a way that made sense Microsoft account team and Valorem Consulting, a member of the Microsoft Apps to the Microsoft Business Productivity Partner Network, to evaluate other cloud Online Standard Suite with Office 2010 solutions. With offices in Kansas City and St. installed locally, we saw that Microsoft was Louis, Missouri, Valorem Consulting specializes in delivering collaboration, Microsoft, we got collaboration capabilities business intelligence, and productivity and the full, rich experience of Office, solutions that help provide strategic value instead of a very limited environment with for its customers using both on-‐premises and cloud technology. According to Robinson, employees at Valorem demonstrated how Overland Overland Solutions are familiar with Solutions could use the Microsoft Business Outlook, and the company was concerned Productivity Online Standard Suite, offered that adopting Gmail would have involved a through Microsoft Online Services, to significant change to the user interface of deliver an entire package of collaboration solutions to its uniquely structured very comfortable folders and tagging are organized
  4. 4. differently in Gmail, and introducing our keep its workforce connected to the employees to a completely different tool company and to each other.Business ProductivityOnline Standard Suite, By November 2010, Overland Solutions had can use Office Communications Online to migrated more than 1,000 mailboxes to talk to his or her regional manager or ask a Exchange Online and moved its existingcollaboration Windows SharePoint Services environment matter where they are working from, field to SharePoint Online. The company initially employees can use Office Live Meeting toinfrastructure across the deployed Office Live Meeting and Office collaborate with customers, colleagues, andentire organization for Communications Online to IT staff partners in real time. They can use these computers, and then it began introducing new tools to find opportunities to be morewithin 10 percent of both solutions to all company employees at productive and deliver more value to our the beginning of March 2011.what it cost us before toreach less than a quarter The company expects to have the Business Expanded, Familiar Environment Productivity Online Standard Suite By delivering a collaboration andof our workforce. We deployed throughout the organization by productivity tool set with a familiar the end of June 2011. It will install interface, Overland Solutions can let itsanticipate significantly Microsoft Office Standard 2010 on all employees continue using the experienceimproved ROI. company computers and simultaneously and still deliver upgrade its PC environment to the expanded capabilities to everybody in theDavid R. Robinson, Senior Vice President Windows 7 operating system during its organization. Now field employees can use and Chief Information Officer, Overland regularly scheduled computer-‐refresh cycle. the same tools in Office 2010 that Solutions employees in the company headquarters Benefits and branch offices can use. By adopting the Business Productivity Online Standard Suite, Overland Solutions Being able to use Office 2010 to open and can help keep its widely distributed and manipulate documents and spreadsheets is mobile field staff better connected, deliver a great productivity opportunity for our advanced yet familiar tools to more employees, streamline IT management, and give them the tools that make sense for the enhance its return on investment. business, and do it in a way that makes financial sense as well. We had already More Connected Workforce planned to upgrade computers in the Overland Solutions anticipates that by offices to Office 2010, and now we can delivering new communication and provide the identical messaging and collaboration tools to everybody in the productivity environment for every organization, its highly mobile and widely distributed employees will be able to work more effectively while maintaining their Streamlined IT Management autonomy at customer sites. For instance, With cloud-‐based messaging and by adding tools such as Office collaboration solutions provided as Communications Online and Office Live managed services, the IT department at Meeting to traditional email and combining Overland Solutions has reduced its them all with features such as presence infrastructure-‐management burden. It no indication, Overland Solutions can help longer has to administer an on-‐premises
  5. 5. Exchange Server or SharePoint environment, and it no longer has to install messaging, web conferencing, ortake our deep on-‐ and maintain third-‐party instant-‐messaging or web-‐conferencing solutions, whichpremises expertise and reduces costs and frees IT staff to focus onlayer it with advanced Productivity Online Stand applications. expanded our collaboration infrastructurecloud technology. So we across the entire organization for within 10 The company also now has more peace of percent of what it cost us before to reachcan take on more mind and will save money on its disaster-‐ less than a quarter of our workforce. Weprojects, complete them -‐ point objective for email is 24 hours, andquickly, and deliver Robinson and his team knew that to meet Parretta agrees that the Business that objective in the event of a major data-‐ Productivity Online Standard Suite offershigher value to our center disaster would require a level of on-‐ better opportunities for companies like premises redundancy that would be Overland Solutions and for IT partners such prohibitively expensive and complex to Dominick Parretta, Managing Partner, manage. In contrast, the Business can take our deep on-‐premises expertise Valorem Consulting Productivity Online Standard Suite and layer it with advanced cloud guarantees 99.9 percent uptime, without techno requiring any extra investment from more projects, complete them quickly, and Overland Solutions. email connectivity for my entire enterprise even if my data center is a smoking hole in redundancy is already provided by Microsoft, so we can avoid spending tens of thousands of dollars for something we may never need. And if something does happen, we can focus on recovering our mission-‐ Enhanced Return on Investment According to Robinson, Overland Solutions made the right decision by choosing the Business Productivity Online Standard Suite and will receive a higher return on investment (﴾ROI)﴿ than if it had chosen Google Apps. He says that, with Microsoft software, the company has expanded its messaging, collaboration, and productivity environments and integrated them consistently across the entire enterprise at very little additional cost.
  6. 6. For More Information Microsoft Online ServicesFor more information about Microsoft Microsoft Online Services are business-‐classproducts and services, call the Microsoft communication and collaboration solutionsSales Information Center at (﴾800)﴿ 426-‐ delivered as a subscription service and9400. In Canada, call the Microsoft hosted by Microsoft. With these offerings,Canada Information Centre at (﴾877)﴿ 568-‐ customers can cost-‐effectively access the2495. Customers in the United States and most up-‐to-‐date technologies andCanada who are deaf or hard-‐of-‐hearing immediately benefit from streamlinedcan reach Microsoft text telephone communications, simplified management,(﴾TTY/TDD)﴿ services at (﴾800)﴿ 892-‐5234. and business-‐class reliability and securityOutside the 50 United States and features.Canada, please contact your localMicrosoft subsidiary. To access For more information, visit:information using the World Wide Web, www.microsoft.com/onlinego to:www.microsoft.comFor more information about ValoremConsulting products and services, call(﴾888)﴿ 660-‐5731 or visit the website at:www.valoremconsulting.comFor more information about OverlandSolutions, Inc. products and services, call(﴾877)﴿ 856-‐8599 or visit the website at:www.olsi.net Software and Services Microsoft Online Services Microsoft Business Productivity Online Standard Suite Microsoft Office Microsoft Office Standard 2010 Windows 7This case study is for informational purposes only.MICROSOFT MAKES NO WARRANTIES, EXPRESS ORIMPLIED, IN THIS SUMMARY.Document published April 2011

×