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Competitiveness went virtual, closing its offices and decommissioning its infrastructure. Since then, it has been running its global business using Google Apps, WebEx, and a dozen other Web-based tools. The multiplicity of passwords and user interfaces, poor integration, and inconsistent levels of functionality were subtly undermining its ability to conduct business effectively. The company implemented the Business Productivity Online Suite from Microsoft Online Services and can now access the majority of services it needs from one provider, with a single sign-on, and provide better integration between online and offline applications to help ensure that its employees can work more effectively than ever.