Ocean Translations Satisfaction Survey Results 2012

Results of our 2012 Satisfaction SurveyAs part of our customer care, we conduct annual surveys to measure ourclients’ satisfaction. We want to ensure that we are offering the bestquality translations and making the necessary efforts to improve ourservices, if needed.This is also a great opportunity to get in touch with our clients and thankthem for their continued support.So let’s check the results of this year’s survey!

80% of our clients when asked why they picked us for their Spanish and Portuguese Translations and DTP projects responded : reliability and in close second came quality and long term relationship. Long Term Partnership Quality % Reliability

Over 70% of our clients when asked how the quality of translations compared with that of our competitors responded it is of better or even of much better quality.Ocean TranslationsCompetitor 1Competitor 2Competitor 3

We asked our clients to qualify our services. Here is what they told us : Percentage that responded extremely or very satisfied Professionalism Over 95% Compliance with operative Over 85% guidelines Change implementation 90% Responsiveness to claims 85% Compliance with deadlines Over 95% Delivery of projects Over 95%

Over 76% of our clients when asked how satisfied they are with our employeesresponded extremely satisfied and it goes to 100% if you add satisfied.

Over 90% of our clients would be extremely likely to recommend our services to their contacts.

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Ocean Translations Satisfaction Survey Results 2012

by Ocean Translations on Feb 24, 2012

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