Find out how to make more profits for your business or organisation with online surveys
Start increasing your revenues today with a free account from Obsurvey.com:
http://blog.obsurvey.com/go/SSCF
4. Choosing Your Audience
• Show you are interested in your customers
• Increase sales and profits
• Improve customer service & relations
• Customer retention
5. • Gain competitive edge to business
• Improve customer complain procedures
• Target areas of growth or development
6. When & How Often?
• Always been on the lookout for good
opportunities to get your customers’ opinions
• Don’t ask customers for feedback too often.
•Continuous feedback requests creates risk of
causing “survey fatigue”.
7. • Service: ask for feedback 24 hours after
interaction with your company.
• Product: ask for feedback 3-5 days after initial
purchase
8. Perceived Benefit
• Let respondents know what you’ve learned
and what actions you’ll be taking.
• Their feedback will result in real
improvements in service, customer satisfaction
and products standards
9. Survey Incentive
• Not necessarily needed when it comes to
customer feedback.
• Respondents are less likely to provide
negative feedback when incentive offered.
• Allow room for customers to give negative
feedback - more useful for improvments.
10. Distribution Ideas
• Send your survey via email or e-newsletter.
• Request feedback at end of online order
confirmation.
• Add survey to your website.
11. • Include your survey link on physical receipts.
• Social Media (Twitter, Facebook, Linkedin,
Pinterest etc)
• Pay Per Click (PPC) or banner advertising on
website
12. Create Your Survey Today!
www.obsurvey.com
Making it easy for you to create surveys is our top
priority