Manager 101
Why   are we here today?
Learning is   NOT   an event!                                LEARN!!!
Tools
What you’ll learn• Define the role of a manager• Define the expectations for a manager at O&B• Determine the root cause of...
Management Wisdom                        6 mins.1. In groups of 2, take 3 minutes to write down the most important pieces ...
What you’ll learn• Define the role of a manager• Define the expectations for a manager at O&B• Determine the root cause of...
Let’s play with balls!
Manager’s Focus                           Into Unit   Into rest of the organizationOutside the organization
Manager’s Focus                           Into Unit   Into rest of the organizationOutside the organization Manager’s Acti...
Every   Manager isUnique
If you want to know someone’s faults, marry them....or report to                                                          ...
LeadershipManagement
Management•   “the process of dealing with or    controlling things or people”
Management                            Leadership                                      • “the ability                      ...
you   are a   default       leader
leadership is   earned   as well as learned, not granted
“What day is it,?"   asked Pooh.              "Its today," squeaked Piglet.              "My favorite day," said Pooh.
Management is a                                 practice                 ART:             vision, creative                ...
Management styles                                         ART                                        (vision)             ...
What you’ll learn• Define the role of a manager• Define the expectations for a manager at O&B• Determine the root cause of...
Discussion                      5 mins.1. Get a sheet from the facilitator.2. Read the question to the group.3. Explain to...
1.I feel comfortable asking my manager for assistance.
2. My manager addresses myconcerns in a timely manner.
3. My manager recognizes myeffort.
4. My manager helps me learnfrom my mistakes.
5. My manager encourages meto make suggestions on how toimprove my job.
6.My manager helps me clearobstacles that prevent me fromdoing my job effectively.
7. My manager talks to meabout my career development.
8. My manager provides mewith constructive feedback thathelps me improve myperformance.
9. My manager tells me aboutupcoming big projects and/orchanges that will impact myjob.
10. My manager encouragesme to set challenging goals.
Self Evaluation• Complete your assessment as if you were one  of your direct reports• Consider- are there areas in which y...
What you’ll learn• Define the role of a manager• Define the expectations for a manager at O&B• Determine the root cause of...
Group Discussion                      5 mins.1. Joe, one of your employees, is late for the 3rd time this week.2. Consider...
Group Discussion                      5 mins.1. Frank keeps wasting 20% too much food from their station.  Consider- what ...
Group Discussion                      5 mins.1. Sally, one of your employees, is yelling at the back of the house  cook, f...
Ability          Willingness
What you’ll learn• Define the role of a manager• Define the expectations for a manager at O&B• Determine the root cause of...
Feedback
Waste Basket Toss                  10 mins.1. Have one person be the ‘tosser’ (don’t worry!)2. With your back to the waste...
Timely             Stale   Specific           General   Private             Public  Objective        Judgmental  Solicited...
Recognition
What you’ll learn• Define the role of a manager• Define the expectations for a manager at O&B• Determine the root cause of...
Tell Joe he stinks                     10 mins.1. Get into groups of 3. (or 4 depending...)2. One partner be Joe. The othe...
What you’ll learn• Define the role of a manager• Define the expectations for a manager at O&B• Determine the root cause of...
follow up surveys will ask how you are doing
Thank You!
Bonus
AccountabilityGiving- permission, security or criticism   Parent   Logical, independent, self-sufficient    Adult   Taking...
how do you treat your employees?
Dialogue   Parent   Parent    Adult   Adult    Child   Child
Managers          accountability                                   Employees                                   become more...
Stop Giving     Start AskingStop Telling   Start Listening
Manager 101
Manager 101
Manager 101
Manager 101
Upcoming SlideShare
Loading in...5
×

Manager 101

76

Published on

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
76
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
2
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Transcript of "Manager 101"

  1. 1. Manager 101
  2. 2. Why are we here today?
  3. 3. Learning is NOT an event! LEARN!!!
  4. 4. Tools
  5. 5. What you’ll learn• Define the role of a manager• Define the expectations for a manager at O&B• Determine the root cause of performance issues• Deliver effective feedback• Coach employees for success
  6. 6. Management Wisdom 6 mins.1. In groups of 2, take 3 minutes to write down the most important pieces of management wisdom that you have learnt (either from being a manager, or from being managed).example: Good managers involve their staff with decision making.• Be prepared to share your results with the group.
  7. 7. What you’ll learn• Define the role of a manager• Define the expectations for a manager at O&B• Determine the root cause of performance issues• Deliver effective feedback• Coach employees for success
  8. 8. Let’s play with balls!
  9. 9. Manager’s Focus Into Unit Into rest of the organizationOutside the organization
  10. 10. Manager’s Focus Into Unit Into rest of the organizationOutside the organization Manager’s Activities Information People Action Communicating Leading Doing Controlling Linking Dealing
  11. 11. Every Manager isUnique
  12. 12. If you want to know someone’s faults, marry them....or report to them.
  13. 13. LeadershipManagement
  14. 14. Management• “the process of dealing with or controlling things or people”
  15. 15. Management Leadership • “the ability to guide,• “the process of dealing with or direct or controlling things or people” influence people”
  16. 16. you are a default leader
  17. 17. leadership is earned as well as learned, not granted
  18. 18. “What day is it,?" asked Pooh. "Its today," squeaked Piglet. "My favorite day," said Pooh.
  19. 19. Management is a practice ART: vision, creative insights management as a practiceSCIENCE: analysis, CRAFT:systematic Experience, evidence practical learning
  20. 20. Management styles ART (vision) Narcissist Insightful Cerebral Engaging Calculating Tedious SCIENCE CRAFT (analysis) Dispirited (Experience)
  21. 21. What you’ll learn• Define the role of a manager• Define the expectations for a manager at O&B• Determine the root cause of performance issues• Deliver effective feedback• Coach employees for success
  22. 22. Discussion 5 mins.1. Get a sheet from the facilitator.2. Read the question to the group.3. Explain to the group why you think this is an important question. 1. How is the activity it measures important to being a manager? 2. What happens when a manager doesn’t do this well? What if they do it well?
  23. 23. 1.I feel comfortable asking my manager for assistance.
  24. 24. 2. My manager addresses myconcerns in a timely manner.
  25. 25. 3. My manager recognizes myeffort.
  26. 26. 4. My manager helps me learnfrom my mistakes.
  27. 27. 5. My manager encourages meto make suggestions on how toimprove my job.
  28. 28. 6.My manager helps me clearobstacles that prevent me fromdoing my job effectively.
  29. 29. 7. My manager talks to meabout my career development.
  30. 30. 8. My manager provides mewith constructive feedback thathelps me improve myperformance.
  31. 31. 9. My manager tells me aboutupcoming big projects and/orchanges that will impact myjob.
  32. 32. 10. My manager encouragesme to set challenging goals.
  33. 33. Self Evaluation• Complete your assessment as if you were one of your direct reports• Consider- are there areas in which you would be strongest? Weakest?• Keep your results and compare them to that of your team at your 6 month review.
  34. 34. What you’ll learn• Define the role of a manager• Define the expectations for a manager at O&B• Determine the root cause of performance issues• Deliver effective feedback• Coach employees for success
  35. 35. Group Discussion 5 mins.1. Joe, one of your employees, is late for the 3rd time this week.2. Consider- what is causing this performance gap?3. Discuss- what are some of the things that might be affecting this? What are the solutions that we might want to consider?
  36. 36. Group Discussion 5 mins.1. Frank keeps wasting 20% too much food from their station. Consider- what is causing this performance gap?2. Discuss- what are some of the things that might be affecting this? What are the solutions that we might want to consider?
  37. 37. Group Discussion 5 mins.1. Sally, one of your employees, is yelling at the back of the house cook, for the second time this month.2. Consider- what is causing this performance gap?3. Discuss- what are some of the things that might be affecting this? What are the solutions that we might want to consider?
  38. 38. Ability Willingness
  39. 39. What you’ll learn• Define the role of a manager• Define the expectations for a manager at O&B• Determine the root cause of performance issues• Deliver effective feedback• Coach employees for success
  40. 40. Feedback
  41. 41. Waste Basket Toss 10 mins.1. Have one person be the ‘tosser’ (don’t worry!)2. With your back to the waste basket, and without looking, throw one ball at a time- trying to get the ball into the waste basket.3. After each throw, one person can provide feedback to the tosser.4. Rotate feedback to the next person for the rest of the throws.5. Discuss- what type of feedback worked best? worse? Why?
  42. 42. Timely Stale Specific General Private Public Objective Judgmental Solicited Imposed Realistic Impossible Understood One wayPositive intent Negative intent
  43. 43. Recognition
  44. 44. What you’ll learn• Define the role of a manager• Define the expectations for a manager at O&B• Determine the root cause of performance issues• Deliver effective feedback• Coach employees for success
  45. 45. Tell Joe he stinks 10 mins.1. Get into groups of 3. (or 4 depending...)2. One partner be Joe. The other partner is Joe’s manager. The other person is the observer.3. Each person read their instruction sheet.4. Using the instructions provided, Joe and his manager will have a quick conversation to meet the overall outcome. The observer will watch.5. Discuss, then the observer will share the findings from the exercise.
  46. 46. What you’ll learn• Define the role of a manager• Define the expectations for a manager at O&B• Determine the root cause of performance issues• Deliver effective feedback• Coach employees for success
  47. 47. follow up surveys will ask how you are doing
  48. 48. Thank You!
  49. 49. Bonus
  50. 50. AccountabilityGiving- permission, security or criticism Parent Logical, independent, self-sufficient Adult Taking- dependent, emotional, reactive Child
  51. 51. how do you treat your employees?
  52. 52. Dialogue Parent Parent Adult Adult Child Child
  53. 53. Managers accountability Employees become more selfgive up control sufficient
  54. 54. Stop Giving Start AskingStop Telling Start Listening
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×