Manager 101
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Manager 101

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Manager 101 Manager 101 Presentation Transcript

  • Manager 101
  • Why are we here today?
  • Learning is NOT an event! LEARN!!! View slide
  • Tools View slide
  • What you’ll learn• Define the role of a manager• Define the expectations for a manager at O&B• Determine the root cause of performance issues• Deliver effective feedback• Coach employees for success
  • Management Wisdom 6 mins.1. In groups of 2, take 3 minutes to write down the most important pieces of management wisdom that you have learnt (either from being a manager, or from being managed).example: Good managers involve their staff with decision making.• Be prepared to share your results with the group.
  • What you’ll learn• Define the role of a manager• Define the expectations for a manager at O&B• Determine the root cause of performance issues• Deliver effective feedback• Coach employees for success
  • Let’s play with balls!
  • Manager’s Focus Into Unit Into rest of the organizationOutside the organization
  • Manager’s Focus Into Unit Into rest of the organizationOutside the organization Manager’s Activities Information People Action Communicating Leading Doing Controlling Linking Dealing
  • Every Manager isUnique
  • If you want to know someone’s faults, marry them....or report to them.
  • LeadershipManagement
  • Management• “the process of dealing with or controlling things or people”
  • Management Leadership • “the ability to guide,• “the process of dealing with or direct or controlling things or people” influence people”
  • you are a default leader
  • leadership is earned as well as learned, not granted
  • “What day is it,?" asked Pooh. "Its today," squeaked Piglet. "My favorite day," said Pooh.
  • Management is a practice ART: vision, creative insights management as a practiceSCIENCE: analysis, CRAFT:systematic Experience, evidence practical learning
  • Management styles ART (vision) Narcissist Insightful Cerebral Engaging Calculating Tedious SCIENCE CRAFT (analysis) Dispirited (Experience)
  • What you’ll learn• Define the role of a manager• Define the expectations for a manager at O&B• Determine the root cause of performance issues• Deliver effective feedback• Coach employees for success
  • Discussion 5 mins.1. Get a sheet from the facilitator.2. Read the question to the group.3. Explain to the group why you think this is an important question. 1. How is the activity it measures important to being a manager? 2. What happens when a manager doesn’t do this well? What if they do it well?
  • 1.I feel comfortable asking my manager for assistance.
  • 2. My manager addresses myconcerns in a timely manner.
  • 3. My manager recognizes myeffort.
  • 4. My manager helps me learnfrom my mistakes.
  • 5. My manager encourages meto make suggestions on how toimprove my job.
  • 6.My manager helps me clearobstacles that prevent me fromdoing my job effectively.
  • 7. My manager talks to meabout my career development.
  • 8. My manager provides mewith constructive feedback thathelps me improve myperformance.
  • 9. My manager tells me aboutupcoming big projects and/orchanges that will impact myjob.
  • 10. My manager encouragesme to set challenging goals.
  • Self Evaluation• Complete your assessment as if you were one of your direct reports• Consider- are there areas in which you would be strongest? Weakest?• Keep your results and compare them to that of your team at your 6 month review.
  • What you’ll learn• Define the role of a manager• Define the expectations for a manager at O&B• Determine the root cause of performance issues• Deliver effective feedback• Coach employees for success
  • Group Discussion 5 mins.1. Joe, one of your employees, is late for the 3rd time this week.2. Consider- what is causing this performance gap?3. Discuss- what are some of the things that might be affecting this? What are the solutions that we might want to consider?
  • Group Discussion 5 mins.1. Frank keeps wasting 20% too much food from their station. Consider- what is causing this performance gap?2. Discuss- what are some of the things that might be affecting this? What are the solutions that we might want to consider?
  • Group Discussion 5 mins.1. Sally, one of your employees, is yelling at the back of the house cook, for the second time this month.2. Consider- what is causing this performance gap?3. Discuss- what are some of the things that might be affecting this? What are the solutions that we might want to consider?
  • Ability Willingness
  • What you’ll learn• Define the role of a manager• Define the expectations for a manager at O&B• Determine the root cause of performance issues• Deliver effective feedback• Coach employees for success
  • Feedback
  • Waste Basket Toss 10 mins.1. Have one person be the ‘tosser’ (don’t worry!)2. With your back to the waste basket, and without looking, throw one ball at a time- trying to get the ball into the waste basket.3. After each throw, one person can provide feedback to the tosser.4. Rotate feedback to the next person for the rest of the throws.5. Discuss- what type of feedback worked best? worse? Why?
  • Timely Stale Specific General Private Public Objective Judgmental Solicited Imposed Realistic Impossible Understood One wayPositive intent Negative intent
  • Recognition
  • What you’ll learn• Define the role of a manager• Define the expectations for a manager at O&B• Determine the root cause of performance issues• Deliver effective feedback• Coach employees for success
  • Tell Joe he stinks 10 mins.1. Get into groups of 3. (or 4 depending...)2. One partner be Joe. The other partner is Joe’s manager. The other person is the observer.3. Each person read their instruction sheet.4. Using the instructions provided, Joe and his manager will have a quick conversation to meet the overall outcome. The observer will watch.5. Discuss, then the observer will share the findings from the exercise.
  • What you’ll learn• Define the role of a manager• Define the expectations for a manager at O&B• Determine the root cause of performance issues• Deliver effective feedback• Coach employees for success
  • follow up surveys will ask how you are doing
  • Thank You!
  • Bonus
  • AccountabilityGiving- permission, security or criticism Parent Logical, independent, self-sufficient Adult Taking- dependent, emotional, reactive Child
  • how do you treat your employees?
  • Dialogue Parent Parent Adult Adult Child Child
  • Managers accountability Employees become more selfgive up control sufficient
  • Stop Giving Start AskingStop Telling Start Listening