Cyd Harrell / OakX: Better By Design
Upcoming SlideShare
Loading in...5
×
 

Cyd Harrell / OakX: Better By Design

on

  • 248 views

 

Statistics

Views

Total Views
248
Views on SlideShare
248
Embed Views
0

Actions

Likes
0
Downloads
0
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

Cyd Harrell / OakX: Better By Design Cyd Harrell / OakX: Better By Design Presentation Transcript

  • CITIZEN EXPERIENCE & CYDDESIGN RESEARCH HARRELL UX RESEARCHER CFA MENTOR OAKX DEC. 2012
  • DATA POLICY TECH DESIGN CITIZEN EXPERIENCE
  • @sf311 GG Park sprinklers on full blast this AM;ground already soaked & mud starting fromheavy fog - very wasteful, anything you can do? …about 45 minutes… 311 Story slide @cydharrell: thanks, well look into it, your ticket number is xxxxxx View slide
  • PUBLIC EXPERIENCEDESIGN VALUES View slide
  • RESPECTPARTICIPATIONUNITY
  • RESPECTPARTICIPATION EMPATHYUNITY
  • “The best tool for resolving disputes within adesign team, for making design decisionsbased on data rather than opinion, is sittingnext to someone who is a real person whowants to accomplish something as they useyour design to do it.” --Dana Chisnell, August 2, 2010
  • NOT
  • But timing is everything #2
  • SOMEONE WHONEEDS TO DOTHE THINGSOMEONE INTHE CROWD
  • THEIRCONSENTYOUR THANKSNO BUTTERFLYEFFECT
  • YES NO
  • THE MOST STRIKING TRUTH OF THE CURVE IS THAT ZERO USERS GIVE ZERO INSIGHTS. --JAKOB NIELSEN
  • ONE THIS IS YOUR HOMEWORK
  • THANK YOUCREDITSDMV photo: http://www.flickr.com/photos/graciepoo/Nielsen 5 users: http://www.useit.com/alertbox/20000319.htmlButterflies: http://openclipart.org/detail/124339/cartoon_butterfly_dw3-by-kizzyblueAliens: Simpsons Treehouse of Horror VII: Citizen Kang QUESTIONS? @CYDHARRELL