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Ow2 X Wiki Use Case Open World Forum09

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  • 1. Aeliapedia: Knowledge Building with XWiki at AELIA Jean Leroux, DSI (Aelia) Ludovic Dubost, Président (XWiki SAS) Open World Forum, October 1-2 2009, Paris
  • 2. Aelia • One of the leaders in travel retail business, operating in duty free environments • Subsidiary of Lagardere Group • Turnover: 600 M€ • 161 sales outlets • 2 000 employees • 5 countries • 22 airports • 5 ferries • 2 railway stations 2
  • 3. Information management in business • A growing volume of unstructured information • A significant amount of time spent in searching for documents • A need for structure and organization • An insufficient traditional organization into electronic files • Knowledge that can be diluted over time • Transmission of knowledge not formalized • A new challenge: transfer of know-how to other cultures 3
  • 4. Aeliapedia in 5 steps • A tool for business: a source of information (products, operations, promotions, etc.) unique and shared, also available on the CASH REGISTERS • A tool for transversality • A unique information, reliable and updated easily accessible • Search function • Important themes accessible in one click • A tool to reduce mail traffic and consumption of paper 4
  • 5. The Aeliapedien’s Profile Readers Occasional Available to them is all the information they need to Mediator contributor Responsible for a group of They can react to the work (products cards, contributors, they ensure content of some pages by promotions, etc.). the reliability of online posting comments and via content and manage the forums. comments added on the pages of which they are responsible. Administrator Contributor They manage the rights of They develop content the users and organize the within their field (ex: portals and spaces (create, products cards, SAP user delete, etc.). guide, customs, HR documentation, etc.) 5
  • 6. Outlook 2012 AELIA’s main communication tool 2011 Opening to the outside 2010 Culture AELIAPEDIA 2009 Launch and learning 6
  • 7. Key success factors • Reasonable cost • XWiki allow connecting the company's LDAP directory with the wiki • Rights • Aelia was looking for professional support 7
  • 8. Aeliapedia was launched on 23rd of March • Number of pages viewed: 376,000 • Use of the search engine: more than 29,000 requests • Number of cards viewed: more than 24,800 • Number of commercial events viewed: more than 13,000 • More than 11,300 user profiles were consulted • Number of existing pages: more than 6,200 8
  • 9. Looking for the 2nd draft • Fit the needs of each shop • A governance tool for IT projects and beyond • A process catalog repository • A AELIA CAMPUS tool
  • 10. XWiki SAS • Start-up Open Source created in 2004 by Ludovic Dubost – We build collaboration solutions based on the wiki – Collaboration, a key success for organizations • 20000 downloads per month • Important partners • Main customers • CA 2008: 800 Keuros 10
  • 11. XWiki 1.x • Very strong Wiki • Comments / Attachments / History • User Rights • PDF Exports • Structured Content • Customizability • Possibility to run a Wiki Farm (XEM) 11
  • 12. XWiki Enterprise Manager (1/2) • To easily manage a wiki farm 12
  • 13. XWiki Enterprise Manager (2/2) • Wiki management – Wiki creation – Wiki templates and templates creation – Archive and delete – Global search • Centralized user management – Create users – Manage user rights – User groups • Activity indicators and statistics – Dashboard – Overview – Statistics 13
  • 14. XEM pour Aeliapedia: Design • Wikipedia inspired design – Sobriety – To point up the content • Respect Aelia visual identity • Possibility to customize the intranet – Colors – Logo – ... 14
  • 15. Aeliapedia: Homepage 15
  • 16. XEM pour Aeliapedia: Navigation • Efforts have been on navigation – Cross-wikis search – Transparent navigation transparente between the different instances of the farm – Each homepage of a wiki is a portal 16
  • 17. Aeliapedia: Search engine 17
  • 18. Aeliapedia: Portals 18
  • 19. XEM pour Aeliapedia: Content • XWiki and structured data – Product cards – Sales outlet cards – Users profiles – ... • Data export (.csv) • Various types of content – Multilingual lexicon – Photos and logos albums – Blog Aelia news – ... 19
  • 20. Aeliapedia: Product 20
  • 21. Aeliapedia: Profile 21
  • 22. XEM pour Aeliapedia: Integration • LDAP integration – Automatic import of the users (and of their personal data) – Deleting inactive accounts – Groups creation and management (marketing, DOSI...) • Rights management – Precise rights management: for users and groups according to the wikis 22
  • 23. Aeliapedia: Directory 23
  • 24. XWiki 2.0 • XWiki 2.0: launched 2 weeks ago • New Wysiwyg Editor • Office Importing • Many many usability improvements • New skin Themes easier to customize • New email notification Watch List • New Wiki Macros • WebDAV, REST, LiveTable for programmers 24
  • 25. Thanks for your attention. Questions? OW2 Annual Conference will be held on April 1-2, 2009