Aeliapedia:
Knowledge Building
with XWiki at AELIA
Jean Leroux, DSI (Aelia)
Ludovic Dubost, Président (XWiki
SAS)
Open World Forum, October 1-2 2009, Paris

Aelia
• One of the leaders in travel
retail business, operating in
duty free environments
• Subsidiary of Lagardere
Group
• Turnover: 600 M€
• 161 sales outlets
• 2 000 employees
• 5 countries
• 22 airports
• 5 ferries
• 2 railway stations
2

Information management in business
• A growing volume of unstructured information
• A significant amount of time spent in searching for
documents
• A need for structure and organization
• An insufficient traditional organization into
electronic files
• Knowledge that can be diluted over time
• Transmission of knowledge not formalized
• A new challenge: transfer of know-how to other
cultures
3

Aeliapedia in 5 steps
• A tool for business: a source of information
(products, operations, promotions, etc.) unique and
shared, also available on the CASH REGISTERS
• A tool for transversality
• A unique information, reliable and updated easily
accessible
• Search function
• Important themes accessible in one click
• A tool to reduce mail traffic and consumption of paper
4

The Aeliapedien’s Profile
Readers Occasional
Available to them is all the
information they need to
Mediator contributor
Responsible for a group of They can react to the
work (products cards, contributors, they ensure content of some pages by
promotions, etc.). the reliability of online posting comments and via
content and manage the forums.
comments added on the
pages of which they are
responsible.
Administrator Contributor
They manage the rights of They develop content
the users and organize the within their field (ex:
portals and spaces (create, products cards, SAP user
delete, etc.). guide, customs, HR
documentation, etc.)
5

Outlook
2012
AELIA’s main communication
tool
2011
Opening to the
outside
2010
Culture
AELIAPEDIA
2009
Launch and
learning
6

Key success factors
• Reasonable cost
• XWiki allow connecting the company's LDAP directory
with the wiki
• Rights
• Aelia was looking for professional support
7

Aeliapedia was launched on 23rd of March
• Number of pages viewed: 376,000
• Use of the search engine: more than 29,000 requests
• Number of cards viewed: more than 24,800
• Number of commercial events viewed: more than 13,000
• More than 11,300 user profiles were consulted
• Number of existing pages: more than 6,200
8

Looking for the 2nd draft
• Fit the needs of each shop
• A governance tool for IT projects and beyond
• A process catalog repository
• A AELIA CAMPUS tool

XWiki SAS
• Start-up Open Source created in 2004 by Ludovic
Dubost
– We build collaboration solutions based on the wiki
– Collaboration, a key success for organizations
• 20000 downloads per month
• Important partners
• Main customers
• CA 2008: 800 Keuros
10

XWiki 1.x
• Very strong Wiki
• Comments / Attachments / History
• User Rights
• PDF Exports
• Structured Content
• Customizability
• Possibility to run a Wiki Farm (XEM)
11

XWiki Enterprise Manager (1/2)
• To easily manage a wiki farm
12

XWiki Enterprise Manager (2/2)
• Wiki management
– Wiki creation
– Wiki templates and templates creation
– Archive and delete
– Global search
• Centralized user management
– Create users
– Manage user rights
– User groups
• Activity indicators and statistics
– Dashboard
– Overview
– Statistics
13

XEM pour Aeliapedia: Design
• Wikipedia inspired design
– Sobriety
– To point up the content
• Respect Aelia visual identity
• Possibility to customize the intranet
– Colors
– Logo
– ...
14

Aeliapedia: Homepage
15

XEM pour Aeliapedia: Navigation
• Efforts have been on navigation
– Cross-wikis search
– Transparent navigation transparente between the
different instances of the farm
– Each homepage of a wiki is a portal
16

Aeliapedia: Search engine
17

Aeliapedia: Portals
18

XEM pour Aeliapedia: Content
• XWiki and structured data
– Product cards
– Sales outlet cards
– Users profiles
– ...
• Data export (.csv)
• Various types of content
– Multilingual lexicon
– Photos and logos albums
– Blog Aelia news
– ...
19

Aeliapedia: Product
20

Aeliapedia: Profile
21

XEM pour Aeliapedia: Integration
• LDAP integration
– Automatic import of the users (and of their personal
data)
– Deleting inactive accounts
– Groups creation and management (marketing, DOSI...)
• Rights management
– Precise rights management: for users and groups
according to the wikis
22

Aeliapedia: Directory
23

XWiki 2.0
• XWiki 2.0: launched 2 weeks ago
• New Wysiwyg Editor
• Office Importing
• Many many usability improvements
• New skin Themes easier to customize
• New email notification Watch List
• New Wiki Macros
• WebDAV, REST, LiveTable for programmers
24

Thanks for your
attention.
Questions?
OW2 Annual Conference will be held on April 1-2, 2009