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Work place violence

Work place violence






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    Work place violence Work place violence Presentation Transcript

    • • What is workplace violence?• Workplace violence is violence or the threat of• violence against workers. It can occur at or• outside the workplace and can range from• threats and verbal abuse to physical assaults and• homicide, one of the leading causes of job-related• deaths. However it manifests itself, workplace• violence is a growing concern for employers and• employees nationwide. Footer Text 3/4/2013 2
    • • Who is vulnerable?• Some 2 million American workers are victims• of workplace violence each year. Workplace• violence can strike anywhere, and no one is• immune. Some workers, however, are at• increased risk. Among them are workers who• exchange money with the public; deliver• passengers, goods, or services; or work alone or• in small groups, during late night or early• morning hours, in high-crime areas, or in• community settings and homes where they have• extensive contact with the public. This group• includes health-care and social service workers• such as visiting nurses, psychiatric evaluators,• and probation officers; community workers such• as gas and water utility employees, phone and• cable TV installers, and letter carriers; retail• workers; and taxi drivers Footer Text 3/4/2013 3
    • • What can these employers do to help• protect these employees?• The best protection employers can offer is to• establish a zero-tolerance policy toward• workplace violence against or by their employees.• The employer should establish a workplace• violence prevention program or incorporate the• information into an existing accident prevention• program, employee handbook, or manual of• standard operating procedures. It is critical to• ensure that all employees know the policy and• understand that all claims of workplace violence• will be investigated and remedied promptly.• In addition, employers can offer additional• protections such as the following: Footer Text 3/4/2013 4
    • • Secure the workplace. Where appropriate• to the business, install video surveillance,• extra lighting, and alarm systems and• minimize access by outsiders through• identification badges, electronic keys, and• guards. Footer Text 3/4/2013 5
    • • Provide drop safes to limit the amount of• cash on hand. Keep a minimal amount of• cash in registers during evenings and latenight• hours Footer Text 3/4/2013 6
    • • Equip field staff with cellular phones and• hand-held alarms or noise devices, and• require them to prepare a daily work plan• and keep a contact person informed of their• location throughout the day. Keep employerprovided• vehicles properly maintained. Footer Text 3/4/2013 7
    • • Instruct employees not to enter any location• where they feel unsafe. Introduce a “buddy• system” or provide an escort service or• police assistance in potentially dangerous• situations or at night Footer Text 3/4/2013 8
    • • Develop policies and procedures covering• visits by home health-care providers. Address• the conduct of home visits, the presence of• others in the home during visits, and the• worker’s right to refuse to provide services in• a clearly hazardous situation. Footer Text 3/4/2013 9
    • • How can the employees protect• themselves?• Nothing can guarantee that an employee will• not become a victim of workplace violence. These• steps, however, can help reduce the odds Footer Text 3/4/2013 10
    • • Learn how to recognize, avoid, or diffuse• potentially violent situations by attending• personal safety training programs Footer Text 3/4/2013 11
    • • Alert supervisors to any concerns about• safety or security and report all incidents• immediately in writing Footer Text 3/4/2013 12
    • • Avoid traveling alone into unfamiliar locations• or situations whenever possible.• Carry only minimal money and required• identification into community settings Footer Text 3/4/2013 13
    • • What should employers do following• an incident of workplace violence?• Encourage employees to report and log all• incidents and threats of workplace violence.• Provide prompt medical evaluation and• treatment after the incident.• Report violent incidents to the local police• promptly.• Inform victims of their legal right to prosecute• perpetrators.• Discuss the circumstances of the incident with• staff members. Encourage employees to• share information about ways to avoid similar• situations in the future.• Offer stress debriefing sessions and posttraumatic• counseling services to help workers• recover from a violent incident.• Investigate all violent incidents and threats,• monitor trends in violent incidents by type or• circumstance, and institute corrective actions.• Discuss changes in the program during• regular employee meetings. Footer Text 3/4/2013 14