Case Study Union Investment
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Case Study Union Investment






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Case Study Union Investment Case Study Union Investment Document Transcript

  • Union Investment launches ISO/IEC 20000-1:2005- conformant IT Service Management System The customer The aim With over 2,400 employees, the Union In- For a successful certification it was planned vestment Group is one of the largest Ger- to implement the processes which had not Union Investment man asset managers for private and institu- been introduced so far, namely Change Industry: tional investors and is the asset manage- Management and Release Management as ment competence center in the cooperative well as the remaining functions of Configu- Banking financial association. ration Management. As the technology Products: platform the proven software tool OMNI- The Union IT-Services GmbH is the central Investment solutions in TRACKER was selected, which at the Un- various asset classes and service provider for all business divisions of ion IT-Services GmbH has the status of a investment styles: equity, Union Investment. It offers efficient support strategic platform, fixed-income, money mar- in the areas of Information Technology, ket, alternative invest- Project Management, Organizational and The course of the project ments and quantitative Process Consultancy Services. structured funds The implementation of the project went The requirements smoothly, staying within the given time and Employees: budget limits. Especially the well- 2.409 a In order to provide IT-Services in contractu- coordinated and experienced team contrib- Assets under ally agreed service quality (or better) to all uted to this: The functional and technical Management: their internal customers, Union IT-Services project management of the Union IT- 166 bn Eurosb in 2006 began to implement a quality man- Services GmbH was supported by a Status: 21.2.2012 agement system. In December 2009 the b OMNINET staff. Status: 31.12.2009 system was certified by the Deutsche Ge- sellschaft zur Zertifizierung von Manage- Within the shortest possible time OMNINET mentsystemen (German Association for was able to implement the processes Con- the Certification of Management Systems) figuration Management, Change Manage- as meeting the requirements of the interna- ment and Release Management. Following tionally recognized and industry-sector- the implementation period of two months, independent norm ISO/IEC 20000-1:2005. the first test period of one month - the ob- Apart from the design and the implementa- jective of which was the introduction and tion of the actual IT-Service Management acceptance of the CMDB - started at the processes according to the IT Infrastructure beginning of October 2009. Following this, Library (ITIL®), it was especially important the processes Change Management and to automate the processes. Always bearing Release Management were proven in a se- in mind the certification criteria of ISO/IEC cond test period by staff of the Union IT- Conclusion 20000-1:2005, the automation based on Services GmbH. OMNITRACKER of the following processes “Since December 2009 Immediately after the introduction of the was planned together with OMNINET: the Union IT-Services OMNITRACKER-based implementation, GmbH is benefiting from a Incident Management the certification of all ten ITIL processes of quality management sys- Problem Management the Union IT-Services GmbH could take tem certified according to Configuration Management place. ISO 20000-1:2005. Change Management I would like to thank Release Management Approval and certification OMNINET for the con- At the beginning of December 2009, the structive and demonstrably The situation at the start German Association for the Certification of successful cooperation The Union IT-Services GmbH had already Management Systems approved the sys- and for their support with been using OMNITRACKER for the pro- tem. As a result, the Union IT-Services the project ITIL@UIT.” cesses Incident Management and Problem GmbH has since then had the benefit of an Management and for the basic functions of ISO/IEC 20000-1:2005-certified quality Christian Leitner, Configuration Management. The processes management system. CEO Availability Management, Capacity Man- Union IT-Services GmbH agement, Financial Management and IT Security as well as Service Continuity Man- agement were managed by the Union IT- Email: Services GmbH without tool support. Web: http://www.omninet.bizEN_CS_Union_Investment_ISO20000_conform_ITSM_System.pubVersion 1.1