The Apprenticeship at Credit SuisseA long Swiss traditionMarion Fürbeth, Head HR Young Talents, Zurich16th November 2012
Credit Suisse todayFacts & Figures  Global bank headquartered in Zurich, serving clients in private  banking, investment b...
Credit Suisse todayGlobal reachEurope, Middle East, Africa                                          Switzerland    Region...
Our understanding of Corporate Responsibility                              Credit Suisse sees itself as an                ...
For example in 2009, Credit Suisse launched the initiative"Together We Can Tackle Youth Unemployment" The economic crisis ...
A strong message from our CEO"Credit Suisse Wants to Send Out a Signal"                                      “Until 2013 w...
Where are we after three years in 2012?Right on Track!Credit Suisse has over750 apprentices (plus 150)under training in Sw...
High quality training thanks to strong PartnershipsThe strength of the Vocational Education  There is a close collaboratio...
We set also high value on social skills …Onboarding Days 2011        LEGAL ENTITY, department or author (Click Insert | He...
… or learning experiences outside the bankVolunteering Project «Forest»       LEGAL ENTITY, department or author (Click In...
It is a noble mission to make young people fit for lifeAward Ceremony - Graduation 2012        LEGAL ENTITY, department or...
A high retention-rate is one of our commitmentThis also makes part of our social responsibilityMinimal 85% of apprentices ...
There are also other reasons whywe invest in our apprentices … Unique chance to introduce a young person from the very beg...
… and there are many more You can profit from a unique peer-to-peer learning and coaching approach Systematic teaching of ...
But there are also daily and increasing challenges ….                                              Duration of the progra...
… and probably not that easy to «copy/paste» the Swissstyle into another country Acceptance/value in society and on the la...
We truly believe that for a solid future the apprenticeshipscheme is the best investment an employer, thegovernment and th...
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The Apprenticeship at Credit Suisse - A Long Swiss Tradition (Marion Fürbeth, Head HR Young Talents, Zurich, 16th November 2012

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“Presentation delivered at the UKCES-OECD workshop on “Employer Ownership: Strengthening Partnerships to Enhance Skills Investment” held on 16 November 2012 at the UK Skills Show, Birmingham, UK.”

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The Apprenticeship at Credit Suisse - A Long Swiss Tradition (Marion Fürbeth, Head HR Young Talents, Zurich, 16th November 2012

  1. 1. The Apprenticeship at Credit SuisseA long Swiss traditionMarion Fürbeth, Head HR Young Talents, Zurich16th November 2012
  2. 2. Credit Suisse todayFacts & Figures Global bank headquartered in Zurich, serving clients in private banking, investment banking and asset management. Net income: reported: CHF 1,086 million Assets under management: CHF 1,250.7 billion Total number of employees: 48,400. HR Young Talents Zurich November 2012
  3. 3. Credit Suisse todayGlobal reachEurope, Middle East, Africa Switzerland  Regional Headquarter: London  Regional Headquarter: Zurich  78 branches in 30 countries  branches in almost 200 locations for private clients Americas  Regional Headquarter: New York Asia Pacific  44 offices in 14 countries Credit Suisse locations Regional headquarters  Regional Hubs: Hong Kong and Centers of Excellence Singapore  25 branches in 13 markets HR Young Talents Zurich June 2012
  4. 4. Our understanding of Corporate Responsibility Credit Suisse sees itself as an integral part of society. We want to support the economy through our activities and to play a constructive role in the broader social environment. Credit Suisse aims at strengthening the society and supports, together with selected partners, humanitarian and charitable projects globally. HR Young Talents November 2012
  5. 5. For example in 2009, Credit Suisse launched the initiative"Together We Can Tackle Youth Unemployment" The economic crisis had a particularly devastating effect on young people. In September 2009, a total of 29,999 young people aged between 15 and 24 living in Switzerland were unemployed. Within a year, unemployment levels had risen by 2.3% to a high of 5.4%. Credit Suisse therefore announced in December 2009 that it would make 30 million Swiss francs available to help target youth unemployment over the next five years. As well as increasing its own in-house apprenticeships. HR Young Talents Zurich November 2012
  6. 6. A strong message from our CEO"Credit Suisse Wants to Send Out a Signal" “Until 2013 we will create 150 apprenticeships in all language regions in Switzerland in addition to the 600 that already exist.”Interview with Hans-Ulrich Meister, CEO “Moreover, we also want to offer prospectsPrivate Banking & Region to school leavers who are at aSwitzerland: disadvantage in finding a job.”"Thanks to our banksrobust constitution we are “What counts is the sum of all measuresin a position to invest in that Credit Suisse has implemented in recentfuture growth despite the years to strengthen industry and trainingeconomic climate.“ within Switzerland.“14th December 2009 HR Young Talents Zurich November 2012
  7. 7. Where are we after three years in 2012?Right on Track!Credit Suisse has over750 apprentices (plus 150)under training in Switzerland for: Banking (Commercial) IT (System Technology) IT (Application Development) Award Ceremony 2012Credit Suisse also supports young people in Swiss Society. A mainpart of the 30 millions Swiss francs has since 2009 been invested in trainingcourses amongst other initiatives for Young (less privileged) People tosecure an apprenticeship.These initiatives have helped contribute to decline the YouthUnemployment to 3.5% (2011: 3.2%; 2009: 5.4%) LEGAL ENTITY, department or author (Click Insert | Header & Footer) Month Day, Year
  8. 8. High quality training thanks to strong PartnershipsThe strength of the Vocational Education There is a close collaboration between the Vocational College, Credit Suisse and the CYP (provides courses in Banking). The CYP (Centre for Young Professional) has been founded from Swiss banks to centralise and outsource the off-the-job education in Banking. It stands for a modern (blended) learning concept. «just-in-time» learning All three learning environment refer to the same curriculum and provide that learning objectives are connected to each other. This supports knowledge transfer and a «just in-time learning» of required business skills. You learn what you need in practise and you practise what you have learned. Every apprentice in a Swiss bank has the same learning objectives. Final exams are executed as an industrial association. LEGAL ENTITY, department or author (Click Insert | Header & Footer) Month Day, Year
  9. 9. We set also high value on social skills …Onboarding Days 2011 LEGAL ENTITY, department or author (Click Insert | Header & Footer) Month Day, Year
  10. 10. … or learning experiences outside the bankVolunteering Project «Forest» LEGAL ENTITY, department or author (Click Insert | Header & Footer) Month Day, Year
  11. 11. It is a noble mission to make young people fit for lifeAward Ceremony - Graduation 2012 LEGAL ENTITY, department or author (Click Insert | Header & Footer) Month Day, Year
  12. 12. A high retention-rate is one of our commitmentThis also makes part of our social responsibilityMinimal 85% of apprentices are hired after their program for diverse entry levelpositions:  Cash Service  Ass. Relationship Manager  Credit Management  Operations  etc.  Application Developer IT  System Engineer IT  PM Operations IT  Project Management IT  etc. Award Ceremony 2012 Paul Arni, Regional CEO Zurich Several further training and career development is provided after graduation LEGAL ENTITY, department or author (Click Insert | Header & Footer) Month Day, Year
  13. 13. There are also other reasons whywe invest in our apprentices … Unique chance to introduce a young person from the very beginning of her career to your corporate culture (creates lifelong loyalty) Olivia, Award Ceremony 2012 Employees who has done an apprenticeship are generally more willing to dedicate their time to coach and train beginners on-the-job (cultural component) The role as a Vocational Coach gives opportunity to gain first leadership experience and trains him to train people Unique chance to introduce a young person from the very beginning of her career to your corporate culture (creates lifelong loyalty) You import fresh ideas and innovation from the next generation into your company (young people ask clever questions) LEGAL ENTITY, department or author (Click Insert | Header & Footer) Month Day, Year
  14. 14. … and there are many more You can profit from a unique peer-to-peer learning and coaching approach Systematic teaching of business skills and job rotation is never that easy to manage as during apprenticeship Joël, Trial Days Credit Suisse, 2011 («ring-fenced», not FTE-relevant) During every assignment apprentices have to adapt, learn to integrate and to deal with different cultures/teams as key competences At the end of the program apprentices know your company by heart and have built up a valuable network (an asset for every large company) An apprenticeship provides a solid base giving in-depth business knowledge for further personal and career development (intern mobility) LEGAL ENTITY, department or author (Click Insert | Header & Footer) Month Day, Year
  15. 15. But there are also daily and increasing challenges ….  Duration of the programs (3 e.g. 4 years)  Quantity and quality of needed assignments  Outsourcing of lower qualified tasks (trend)  750 job rotations every 6 months (IT 12 months)  Committing 700 qualified vocational trainers  Coordination of 3 training platforms  Many different education providers Mario, 2nd Year Banking  Age of apprentices between 16 – 20 yearsMario, Trial Days 2011 Coordinate and monitor the on-the-job and off-the-job education, providesuccessful graduation and perspectives after the program HR Young Talents Zürich, HRCS 12 15.11.2012 15
  16. 16. … and probably not that easy to «copy/paste» the Swissstyle into another country Acceptance/value in society and on the labour market or within the companies is depending on each other High qualified environments usually feed their talent pipelines only from universities (not many entry level positions available) Establishment of infrastructure and partnership working culture (between society, government,OliviaTrial Days Credit Suisse, 2011 educational providers and corporate world) takes a long time to develop Employers have to be willing to invest on a long term perspective in their trainees (high quality Vocational Education costs a lot) and take over social responsibility (missing commitment of the industries) LEGAL ENTITY, department or author (Click Insert | Header & Footer) Month Day, Year
  17. 17. We truly believe that for a solid future the apprenticeshipscheme is the best investment an employer, thegovernment and the society can do!Anna, Apprentice in Banking,1st YearThank you for your attention! LEGAL ENTITY, department or author (Click Insert | Header & Footer) Month Day, Year

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