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Quality
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Quality

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  • 1. 5 ELEMENT OF QUALITY SERVICE Service Excellence Contact Us Call us. 0817 0844 840 Text us. contact@gofaztrack.comwww.gofaztrack.com
  • 2. Contact Us Call us. 0817 0844 840 Text us. contact@gofaztrack.comwww.gofaztrack.com RELIABILITY ASSURANCE TANGIBLEEMPATHY RESPONSIVENESS 5 Element of Quality Service
  • 3. RELIABILITY Contact Us Call us. 0817 0844 840 Text us. contact@gofaztrack.comwww.gofaztrack.com Kemampuan untuk memberikan apa yang dijanjikan, terpercaya dan akurat
  • 4. Contact Us Call us. 0817 0844 840 Text us. contact@gofaztrack.comwww.gofaztrack.com Action Strategy : Pastikan bahwa Anda benar mengidentifikasi kebutuhan pelanggan, Berjanji hanya apa yang bisa Anda berikan, dan Follow up untuk memastikan bahwa produk atau jasa yang diterima seperti yang dijanjikan
  • 5. Contact Us Call us. 0817 0844 840 Text us. contact@gofaztrack.comwww.gofaztrack.com ASSURANCE Pengetahuan, kesopanan dan kemampuan pegawai membawa kepercayaan dan keyakinan
  • 6. Contact Us Call us. 0817 0844 840 Text us. contact@gofaztrack.comwww.gofaztrack.com Action Strategy : Meluangkan waktu untuk melayani pelanggan satu per satu. Buktikan pelayanan prima dengan menggunakan teknik komunikasi efektif untuk menjelaskan produk dan layanan secara akurat
  • 7. Contact Us Call us. 0817 0844 840 Text us. contact@gofaztrack.comwww.gofaztrack.com TANGIBLE Fasilitas, peralatan dan penampilan pegawai
  • 8. Contact Us Call us. 0817 0844 840 Text us. contact@gofaztrack.comwww.gofaztrack.com Action Strategy : Menjaga ruang kerja dengan cara yang rapi teratur, Berpenampilan profesional dan menarik Memelihara standar kebersihan
  • 9. Contact Us Call us. 0817 0844 840 Text us. contact@gofaztrack.comwww.gofaztrack.com EMPATHY Tingkat kepedulian dan perhatian pegawai yang diberikan kepada pelanggan
  • 10. Contact Us Call us. 0817 0844 840 Text us. contact@gofaztrack.comwww.gofaztrack.com Action Strategy : Dengarkan emosi dalam pesan pelanggan Anda, Tempatkan diri Anda di tempat mereka, Sungguh-sungguh menawarkan layanan untuk mengatasi kebutuhan dan kepentingan mereka
  • 11. Contact Us Call us. 0817 0844 840 Text us. contact@gofaztrack.comwww.gofaztrack.com RESPONSIVENESS Kemauan untuk membantu pelanggan dan memberikan pelayanan yang cepat
  • 12. Contact Us Call us. 0817 0844 840 Text us. contact@gofaztrack.comwww.gofaztrack.com Action Strategy : Can-do Attitude Ambil langkah-langkah untuk membantu pelanggan menemukan apa yang mereka butuhkan
  • 13. Find more useful articles at WWW.GOFAZTRACK.COM Thank You Contact Us Call us. 0817 0844 840 Text us. contact@gofaztrack.comwww.gofaztrack.com

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