TOTAL QUALITY
MANAGEMENT
•
DEFINE - TQM
•
NEED
•
PILLARS
•
PRINCIPLES
•
ELEMENTS
•
4C’s of TQM
•
ADVANTAGES OF TQM
•
LIMITATIONS OF TQM
CONTENTS
DEFINITION
TOTAL– MADE UP OF WHOLE
DEFINITION
QUALITY– DEGREE OF EXCELLENCE A THAT A PRODUCT HAS.
DEFINITION
MANAGEMENT– ACT, ART OR MANNER OF HANDLING,
CONTROLLING, DIRECTING ETC.
DEFINITION
•
It is an approach
•
to improve effectiveness and
flexibility of business as a whole.
•
It is essentially a wa...
•
CUSTOMER FOCUSED ORGANISATION
•
LEADERSHIP
•
INVOLVEMENT OF PEOPLE
•
PROCESS APPROACH
•
SYSTEMS APPROACH TO MANAGEMENT
•...
•
To understand what
Customers want and to
provide it, immediately on
demand, at the lowest
c$st
Customer Focused Organisa...
•
TQM invokes the leaders
of an organization to
create a vision and
establish a mission.
LEADERSHIP
•
Do it right, do it right
first time
CONTINUOUS IMPROVEMENT
1. Ethics
2. Integrity
3. Trust
4. Training
5. Teamwork
6. Leadership
7. Communication - Binding Mortar
8. Recognition - R...
•
It is the discipline
concerned with good or
bad in any situation.
Ethics
•
means honesty, morals,
values, fairness, and
adherence to the facts
and sincerity.
Integrity
•
Trust is a by-product of
integrity and ethical
conduct.
Trust
Training
•
Receive quicker and better
solutions
Teamwork
•
Leader encourages, guides,
motivates, corrects, and
most of all help to reach
goals through visions.
Leadership
•
Means common
understanding of ideas
between the sender and
the receiver.
Communication
•
Team or individual should
be given recognition for
the achievement.
Recognition
(1) Identify degree of
commitment, key interests
and list down the long term
changes required
General steps to implementTQM
2. Identify resources
available:
3. Top management
commitment
4. Create awareness and
participative environment
5. Design plans for future
6. Identify constraints and develop
strategies for implementation
7. Execute plans
8. Implement and monitor
ADVANTAGES OFTQM
•
IMPROVED COMPETITIVENESS
ADVANTAGES OFTQM
•
BETTER PROFITABILITY
ADVANTAGES OFTQM
•
REDUCTION IN REJECTIONS, SCRAP
ADVANTAGES OFTQM
•
IMPROVED PRODUCTIVITY
ADVANTAGES OFTQM
•
IMPROVED QUALITY
ADVANTAGES OFTQM
•
EMPLOYEES JOB SATISFACTION
Disadvantages ofTQM
(1) Requires top management commitment
and employee’s support
Disadvantages ofTQM
(2) Management has to convince all the
employees to implement TQM.
Any Questions
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TQM

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TQM (Awesome) Presentation

  1. 1. TOTAL QUALITY MANAGEMENT
  2. 2. • DEFINE - TQM • NEED • PILLARS • PRINCIPLES • ELEMENTS • 4C’s of TQM • ADVANTAGES OF TQM • LIMITATIONS OF TQM CONTENTS
  3. 3. DEFINITION TOTAL– MADE UP OF WHOLE
  4. 4. DEFINITION QUALITY– DEGREE OF EXCELLENCE A THAT A PRODUCT HAS.
  5. 5. DEFINITION MANAGEMENT– ACT, ART OR MANNER OF HANDLING, CONTROLLING, DIRECTING ETC.
  6. 6. DEFINITION • It is an approach • to improve effectiveness and flexibility of business as a whole. • It is essentially a way of organising and involving the whole organisation, every department, every activity, every single person at every level.
  7. 7. • CUSTOMER FOCUSED ORGANISATION • LEADERSHIP • INVOLVEMENT OF PEOPLE • PROCESS APPROACH • SYSTEMS APPROACH TO MANAGEMENT • CONTINUOUS IMPROVEMENT • FACTUAL APPROACH TO DECISION MAKING TQM PRINCIPLES
  8. 8. • To understand what Customers want and to provide it, immediately on demand, at the lowest c$st Customer Focused Organisation
  9. 9. • TQM invokes the leaders of an organization to create a vision and establish a mission. LEADERSHIP
  10. 10. • Do it right, do it right first time CONTINUOUS IMPROVEMENT
  11. 11. 1. Ethics 2. Integrity 3. Trust 4. Training 5. Teamwork 6. Leadership 7. Communication - Binding Mortar 8. Recognition - Roof Elements ofTQM
  12. 12. • It is the discipline concerned with good or bad in any situation. Ethics
  13. 13. • means honesty, morals, values, fairness, and adherence to the facts and sincerity. Integrity
  14. 14. • Trust is a by-product of integrity and ethical conduct. Trust
  15. 15. Training
  16. 16. • Receive quicker and better solutions Teamwork
  17. 17. • Leader encourages, guides, motivates, corrects, and most of all help to reach goals through visions. Leadership
  18. 18. • Means common understanding of ideas between the sender and the receiver. Communication
  19. 19. • Team or individual should be given recognition for the achievement. Recognition
  20. 20. (1) Identify degree of commitment, key interests and list down the long term changes required General steps to implementTQM
  21. 21. 2. Identify resources available:
  22. 22. 3. Top management commitment
  23. 23. 4. Create awareness and participative environment
  24. 24. 5. Design plans for future
  25. 25. 6. Identify constraints and develop strategies for implementation
  26. 26. 7. Execute plans
  27. 27. 8. Implement and monitor
  28. 28. ADVANTAGES OFTQM • IMPROVED COMPETITIVENESS
  29. 29. ADVANTAGES OFTQM • BETTER PROFITABILITY
  30. 30. ADVANTAGES OFTQM • REDUCTION IN REJECTIONS, SCRAP
  31. 31. ADVANTAGES OFTQM • IMPROVED PRODUCTIVITY
  32. 32. ADVANTAGES OFTQM • IMPROVED QUALITY
  33. 33. ADVANTAGES OFTQM • EMPLOYEES JOB SATISFACTION
  34. 34. Disadvantages ofTQM (1) Requires top management commitment and employee’s support
  35. 35. Disadvantages ofTQM (2) Management has to convince all the employees to implement TQM.
  36. 36. Any Questions
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