Kvp Corporate Presentation 2012

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  • This is an example of how to crawl, walk, run. Most traditional CRM deployments don’t get #1 live.Once our customers have achieved that (and delivered significant ROI because of it), they are eager to squeeze more out of their organization and business processes. They progress up the curve and continue to deliver ROI at each phase.
  • Kvp Corporate Presentation 2012

    1. 1. Unleash Your Business Potential Presented toJan, 2012 www.kvpcorp.com
    2. 2. Index Business philosophy  Vision, alignment with customer goals, and translating actions to customer delight Business facts  Industry focus  Customers  Challenges we address Service deliverables  Service delivery framework / quality management system  People competency framework : ensure higher service quality Differentiator  Voice of customers  Commitment 2
    3. 3. Today’s Challenging Environment Limited Demand Global Intense Visibility Coordination Competition “How do I strengthen new “How can I better align “How do I achieve innovate customer acquisition?” delivery and service?” and differentiate while driving operational efficiency?”
    4. 4. Goal: To make business smarter and focus onbuilding happy customers and happy communitiesDeliverable Strategy and People Enterprise Cloud process consulting effectiveness Computing 4
    5. 5. Business facts Founded : 2008 Team size: 30 members Focus: Facilitate growth using social enterprise framework Serviced over 60 + customers across 5 industry verticals / across established, growing and emerging firms Philosophy: Business transformation India’s Emerging Partner of the Year Award by Salesforce.com 5
    6. 6. Business facts : Industry verticals Manufacturing Customers Manufacturing•Industrial equipment•Fabrication & custommanufacturing•Product manufacturing•Transportation•FMCG & retail•Supply chain and distribution Technology•IT hardware manufacturing•Software product development•IT services / solutions• R&D services•ITES/ Call Center / BPOs•Networking•Mobile technology 6
    7. 7. Business facts : Industry verticals Life Sciences Customers Life Sciences•Health care•Health plan•Drug discovery and clinical trials•Pharma and drug manufacturing•Medical equipmentHospitality and Financial services real-estate •Banking services / Microfinance •Large, mid and •Insurance single property •Investment advisory hotels •Venture capital / •Real estate private equity •Foreign exchange services 7
    8. 8. KVP solution framework: Crawl, Walk, Run Contact Center Client Extranets Intranets 8 – Part Collaboration Employee Help Desk of ChatterBusiness Impact DNA! Content Platform Knowledge HR Mgmt Portals 7 Project Mgmt Unified Client View Skills Matrices Sales 360 Degree Time & Expense Analysis and Management View Reporting Productivity Billing 6 Integration Enhancement Staffing Initial Rollout Client Analysis Competitor Targeting and Client and Analysis Segmentation Activity 5 Management User Adoption 4 3 2 1 Functionality
    9. 9. Real-time Cloud Solutions for Professional Services Customer portal for collaborative functioning Reports and Global View of Visibility into Operational issue log, Performance to Trend Measurement Client project Groups project details tracking Plan Analysis to Improve Satisfaction Project planning People Management Project Management Collaboration Recruiting & Project Portfolio Tasks & Quality Mile stone Performance On-boarding Management Milestones Assurance Telconference Chatter planning Tasks Management Dependencies Skills & Staffing & Change Risk Learning Resource Resource Contract Management Management management Management Management Community Client Portals Time-off Utilization & Expense Knowledge Management Burn Feedback Time Tracking Management Email & Chat Management Articulate risk Analyze Mitigate Solution design (pre and post sales) Business Success Deliverables / Contract IP Team Audits & Agile Improvement requirement parameters Solution design SLA Management Management introduction Compliance Development Ideas
    10. 10. Voice of customer (partial list) “The most important aspect of KVP approach was not to fit a standard solution but to thoroughly understand our business need and then strive to configure a tool to meet the requirements” Mr. Dharmesh Mashru, CEO, Apollo Industries “Using leading collaborative technology from Salesforce.com coupled with KVP’s integrated business process building approach is now bringing all MMM stakeholders including direct sales, channel sales, service, support and customers on one single platform to facilitate inclusive growth.” Mr. S. A. Mohan, CEO, Maini Materials Movement “Partnering with KVP has helped us in driving new operational efficiency, increased visibility and accelerate innovation enterprise-wide” Mr. Prakash Venkatesan, CEO, Essae Digitronics For more details pls. visit: http://www.kvpcorp.com/customers.html 10

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