• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
Smart Customers, Stupid Companies
 

Smart Customers, Stupid Companies

on

  • 38,315 views

Lessons from the book Smart Customers, Stupid Companies.

Lessons from the book Smart Customers, Stupid Companies.

Statistics

Views

Total Views
38,315
Views on SlideShare
13,599
Embed Views
24,716

Actions

Likes
67
Downloads
992
Comments
5

53 Embeds 24,716

http://www.linkedin.com 15311
https://www.linkedin.com 7928
http://kasanoff.com 605
http://blognoerhikmat.wordpress.com 245
http://www.google.com 185
http://www.sjcbapgl.com 149
http://www.scoop.it 59
http://4900866529456557139_f6883361296cf6e0d176a20f89b1f158fef578f5.blogspot.com 43
https://twitter.com 31
http://www63.jimdo.com 18
http://www.twylah.com 18
http://professionalenglishsept2013.jimdo.com 17
https://bruce-kasanoff.squarespace.com 16
http://translate.googleusercontent.com 15
http://plus.url.google.com 15
http://jaimelesponeys.wordpress.com 7
http://www.w3schools.com 5
http://www.onlydoo.com 3
http://www.weebly.com 3
https://mail.google.com 2
https://translate.googleusercontent.com 2
https://www.google.co.in 2
https://www.google.com 2
https://www.facebook.com 2
http://buzzingtribe.com 2
https://m.facebook.com&_=1383301946061 HTTP 2
http://www.pulse.me 2
http://t.co 2
http://bibblio.org 1
http://uk.linkedin.com 1
http://www.caucapino4u.com 1
http://www.link 1
https://www.rebelmouse.com 1
http://www.businesstrend.ir 1
https://www.google.co.uk 1
http://pulse.me&_=1381881527077 HTTP 1
http://www.google.ca 1
http://www.google.co.in 1
http://pulse.me&_=1381986875923 HTTP 1
https://m.facebook.com&_=1386998610976 HTTP 1
http://www.blogger.com 1
https://m.facebook.com&_=1386907018172 HTTP 1
https://m.facebook.com&_=1386908650280 HTTP 1
https://m.facebook.com&_=1386908573061 HTTP 1
https://m.facebook.com&_=1386908648960 HTTP 1
https://m.facebook.com&_=1386910977502 HTTP 1
https://m.facebook.com&_=1386910230591 HTTP 1
https://m.facebook.com&_=1386916883070 HTTP 1
https://m.facebook.com&_=1386933595156 HTTP 1
https://m.facebook.com&_=1386939617333 HTTP 1
More...

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel

15 of 5 previous next Post a comment

  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
  • Me gusto mucho, me gustaria verlo en youtube, para escuchar la presentación
    Are you sure you want to
    Your message goes here
    Processing…
  • Fantastic work Bruce!
    Are you sure you want to
    Your message goes here
    Processing…
  • Hi,
    Unfortunatly, the book is not available in the Middle East, can I get it on email: bilalspublic@gmail.com.
    Are you sure you want to
    Your message goes here
    Processing…
  • Administrator
    Are you sure you want to
    Your message goes here
    Processing…
  • Hi,
    It is my pleasure to contact you after viewing your profile which really interest me in having communication with you i will be very happy if you can write me through my email for easiest communication and to know all about each other, ( (miracle_Abraham@ymail.com ) i will be
    waiting to hear from you soon.
    yours Miracle.


    Hi,
    It is my pleasure to contact you after viewing your profile which really interest me in having communication with you i will be very happy if you can write me through my email for easiest communication and to know all about each other, ( (miracle_Abraham@ymail.com ) i will be
    waiting to hear from you soon.
    yours Miracle.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    Smart Customers, Stupid Companies Smart Customers, Stupid Companies Presentation Transcript

    • Being dumber than your customers is not a sustainable strategy. bcdan/Shutterstock
    • The world has changed dramatically, but many companies have not. Forget about innovation, they’re not even sure how to keep up. Everett Collection/Shutterstock
    • Companies have managed to hide their heads in the sand or let inertia and other internal obstacles get the better of them. All the ideas in this deck are from the book… Buy Smart Customers, Stupid Companies at Amazon
    • Four forces are making customers smarter and more demanding. All the ideas in this deck are from the book… Buy Smart Customers, Stupid Companies at Amazon
    • Digital Sensors expand exponentially the scope of actions, events, and behaviors firms can sense… and to which they can respond. All the ideas in this deck are from the book… Buy Smart Customers, Stupid Companies at Amazon
    • Pervasive Memory makes it inevitable that companies will begin to profitably leverage the data generated by the trillions of interactions and transactions made through digital devices. All the ideas in this deck are from the book… Buy Smart Customers, Stupid Companies at Amazon
    • Social Influence means that the opinions and experiences of countless other people come between your firm and its customers. All the ideas in this deck are from the book… Buy Smart Customers, Stupid Companies at Amazon
    • The rise of the Physical Web has begun. Today, we are linking people, devices, places and locations in the real world like we do on the Web. All the ideas in this deck are from the book… Buy Smart Customers, Stupid Companies at Amazon
    • Don’t work for a company that ignores these forces. All the ideas in this deck are from the book… Buy Smart Customers, Stupid Companies at Amazon
    • Smart companies leverage these forces to better serve customers. Stupid ones ignore or resist them. All the ideas in this deck are from the book… Buy Smart Customers, Stupid Companies at Amazon
    • SALES MARKETING CUSTOMER SERVICE CUSTOMER SUPPORT RETAIL Zorandim/Shutterstock Smart companies don’t tolerate silos. All the ideas in this deck are from the book… Buy Smart Customers, Stupid Companies at Amazon WEB
    • Smart companies don’t think CRM is the whole answer. CRM does not actually track relationships or experiences; it tracks transactions. All the ideas in this deck are from the book… Buy Smart Customers, Stupid Companies at Amazon
    • Smart companies embrace ALL the consequences of disruptive forces. All the ideas in this deck are from the book… Buy Smart Customers, Stupid Companies at Amazon
    • Image courtesy Digital Trends All the ideas in this deck are from the book… Buy Smart Customers, Stupid Companies at Amazon
    • Want to act smart? Here’s how… All the ideas in this deck are from the book… Buy Smart Customers, Stupid Companies at Amazon
    • Smart companies reward and recognize employees for taking care of customers. All the ideas in this deck are from the book… Buy Smart Customers, Stupid Companies at Amazon
    • Smart companies are replacing dumb static touchpoints with smart digital ones All the ideas in this deck are from the book… Buy Smart Customers, Stupid Companies at Amazon
    • Smart companies inventory their touchpoints and create a plan to expand their capabilities. All the ideas in this deck are from the book… Buy Smart Customers, Stupid Companies at Amazon
    • All the ideas in this deck are from the book… Buy Smart Customers, Stupid Companies at Amazon