Appendix C - Management Plans
                          Sprint FTS2001 Emergency Management Plan (L.38.2.1.10.1)
The offer...
responding to emergencies ranging from natural disasters localized to a small geographic
area, to a full national emergenc...
•        Sprint Network Practice (SNP), Sprint Network Disaster Preparedness Procedure
4.3        Other Reference Document...
Essential Application Systems – These are data processing application systems which
may be essential to FTS2001 operations...
7.2        Authority/Responsibilities
       An understanding of the authority and responsibilities of Government and indu...
NTSAC under an appointed Chairman from industry with Presidents and CEOs of major
telecommunications companies as members....
The primary focus of the NCC is the NS/EP telecommunications service requirements of
the Federal Government, but the NCC a...
•        Maintains “watch center” to work through cooperating industry operation centers to
                monitor status...
most urgently required and to coordinate with federal/military agencies, state, local and
private relief organizations.
  ...
National Coordinating Center. GSA operated networks are an integral part of the National
Communications System.
       The...
The CSO is a service management organization with access to network status and
monitoring systems as described in the prev...
X
                                                                                           X

       X
                 ...
The X interface with other Sprint specialized network management and control facilities
having unique diagnostic capabilit...
The X The SCP portion of the Sprint X network is monitored by the X will serve as the
location for the alternate PMO if re...
10.1 FTS2001 Emergency Management Team (EMT)
       Insofar as practicable, X It is essential, however, that escalation pr...
X
10.1.3 EMT Authority
       The authority of the EMT is exercised through organizational lines. The authority of its
mem...
Sprint network organization and GSA for implementation of emergency actions affecting
FTS2001. The X works closely with th...
The Sprint X to cope with the emergency in a manner that minimizes its overall impact.
X has been delegated the authority ...
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  1. 1. Appendix C - Management Plans Sprint FTS2001 Emergency Management Plan (L.38.2.1.10.1) The offeror shall provide with its proposal plans describing how its architecture, technical capabilities, and organization capabilities shall protect its services during emergency situations, as described in Section C.5.8. The plan shall include examples of how these resources will be brought to bear during an emergency. The continuance of telecommunications services to the Federal Government during disasters or national emergencies is essential to the security of the United States. As a provider of FTS2001 and other leased services to the Government, Sprint's nationwide network is a vital part of the nation's telecommunications infrastructure. Sprint recognizes the importance of telecommunications to the nation and is committed to maintaining an integrated response capability that will ensure continuance of service and rapid restoration of the network following damage or outages. The key to the management of communications emergencies is a flexible and robust network with comprehensive and well coordinated plans and procedures, and a management team with the necessary expertise and full authority to commit Sprint resources as required. The Sprint FTS2001 Emergency Management Plan is consistent with existing emergency plans and procedures for the backbone Sprint network. 1.0 Purpose The purpose of the Sprint FTS2001 Emergency Management Plan is to provide guidance and procedures to be followed in time of crisis or emergency affecting the network. It also serves as a planning document for the General Services Administration, the National Communications System and other Government and non-Government organizations with responsibilities for continuity and restoration of critical Government telecommunications services following a disaster or emergency. 2.0 Scope The plan covers emergency management procedures for maintaining the integrity and continuity of FTS2001 network services following system damage or outages, and for Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 2-AppC-1 Revised November 30, 1998
  2. 2. responding to emergencies ranging from natural disasters localized to a small geographic area, to a full national emergency causing widespread damage. It also covers policy and procedures for ensuring continuity of FTS2001 services in emergencies and establishes an Emergency Management Team (EMT) to coordinate Sprint and the Federal Government response to emergencies that might impact the provision of services. It provides for all contingencies that might require the relocation of Sprint management personnel from the FTS2001 Program Office (PO) and Government personnel from the Program Management Office (PMO) to a predesignated Sprint facility that exercises network management and control. X This plan describes Sprint’s in-place emergency management organization, and the methods and systems used to manage the network under emergency conditions. 3.0 Responsibility Responsibility for implementing this plan is assigned to all organizational elements of the Sprint Network Organization which provide services, facilities and support to FTS2001. This includes Operations, Service Provisioning, Field Operations, Engineering, Strategic, and Fundamental Planning organizations. Sprint’s Government Systems Division will coordinate all emergency management planning for National Security/Emergency Preparedness functions for the Sprint FTS2001 Network services. The Sprint FTS2001 Manager, Program Managers at the PO in Herndon, Virginia is the designated Classified Liaison with the General Services Administration. This FTS2001 Manager is responsible for interfacing with the user regarding requirements or operational problems that are classified, particularly in a crisis or emergency situation. 4.0 Related Documents 4.1 Sprint FTS2001 NS/EP References • Sprint FTS2001 National Security and Emergency Preparedness Plan • Sprint FTS2001 Proposal Response 4.2 Other Sprint Documents Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 2-AppC-2 Revised November 30, 1998
  3. 3. • Sprint Network Practice (SNP), Sprint Network Disaster Preparedness Procedure 4.3 Other Reference Documents • GSA RFP for FTS2001 Services • National Communications System NCC Policies and Procedures Manual 5.0 Definitions National Emergency – Any federally declared circumstance having, or causing, national security implications and having a potential impact on all or part of the telecommunications network. Examples include, but are not limited to: potential sabotage, refugee incidents, political unrest, attempted assassination, etc. Emergency Preparedness – The ability to maintain the national telecommunications network under conditions ranging from natural and man-made disasters to local disasters and emergencies. National Security/Emergency Preparedness (NS/EP) – A category of telecommunications policies and procedures that exist to ensure critical Government and industry needs are met when an actual or potential emergency threatens the security or socioeconomic structure of the United States. National Disaster – An emergency, declared as such by the Federal Government with an actual or potential need for industry reaction. Examples include earthquake, tornadoes, volcanic eruption, fires, nuclear accidents, or severe storms covering a large geographic area and inflicting heavy damage and/or casualties. Data Processing Disaster – In the context of the FTS2001 Emergency Management Plan, any interrupting event to the FTS2001 Data Center(s) that results in a decision to recover/ resume computer processing at an alternate processing site. Critical Application Systems – These are application systems which, based upon impact, have the greatest potential for a negative influence on the FTS2001 user community and customers. Critical application systems will be given first processing preference in the FTS2001 recovery operation. Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 2-AppC-3 Revised November 30, 1998
  4. 4. Essential Application Systems – These are data processing application systems which may be essential to FTS2001 operations, but are more suited to manual monitoring and have less impact on the FTS2001 user community. Essential application systems may be delayed until critical application systems are operational and current. Deferred Application Systems – This group of data processing application systems will be recovered only after all critical and essential application systems are operational and current, and then only if processing capacity permits. This group of application systems represents the least impact on the FTS2001 user community. 6.0 Plan Administration 6.1 Plan Approval This plan has been approved for issuance by the Vice President and General Manager of Sprint’s Government Services Division. 6.2 Issue/Reissue The Sprint Government Systems Division's FTS2001 Assistant Vice President (AVP) is the originator of this plan and is responsible for future revisions. Revisions will be coordinated with Network Planning, Engineering, Operations and Network Provisioning. This plan will be reviewed and updated on an annual basis. Comments and recommendations for changes should be submitted to the FTS2001 AVP, at the Sprint FTS2001 PO, who has responsibility for coordinating all revisions. 7.0 NS/EP Organizations and Relationships 7.1 NS/EP Emergency Operations Organization Federal agencies and telecommunications industry organizations involved in National Security/Emergency Preparedness telecommunications matters are shown in Figure 1 along with their relationships with Sprint and GSA organizational elements that have overall responsibility for the delivery of FTS2001 services. X X Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 2-AppC-4 Revised November 30, 1998
  5. 5. 7.2 Authority/Responsibilities An understanding of the authority and responsibilities of Government and industry entities involved in the management of telecommunications during emergencies is important in planning for contingencies. A brief description of each organization is shown in the paragraphs below. 7.2.1 National Communications System (NCS) The assignment of National Security/Emergency Preparedness (NS/EP) functions to the National Communications System (NCS) as the Executive Agent was directed in Executive Order 12472 of April 3, 1984. Its purpose was to provide for the consolidation of assignment and responsibility for improved execution of national security and emergency preparedness functions. The mission of the NCS is to: • Assist the President, the National Security Council, the Director of the Office of Science and Technology Policy (OSTP), and the Director of Office of Management and Budget (OMB) in the exercise of the telecommunications functions and responsibilities set for in Section 2 of EO. 12472. • Coordinate the planning for and provision of national security emergency preparedness communications for the Federal Government under all circumstances, including crisis or emergency, attack, recovery and reconstitution. The coordination and provision of NS/EP functions is exercised through the National Coordinating Center (NCC) which is collocated with the Defense Information Systems Agency Operations Center (DISAOC) in Arlington, Virginia. It is staffed by Government and industry resident representatives. Sprint is represented at the NCC. 7.2.2 National Security Telecommunications Advisory Committee (NSTAC) The National Security Telecommunications Advisory Committee (NSTAC) was established subsequent to the 1982 Modification of Final Judgement (MFJ) which resulted in the divestiture of the Bell Operating Companies. Executive Order 12382 established the Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 2-AppC-5 Revised November 30, 1998
  6. 6. NTSAC under an appointed Chairman from industry with Presidents and CEOs of major telecommunications companies as members. NSTAC under its charter is charged with providing advice and specific proposals to the President on telecommunications matters which are related to national security. Sprint has been involved with NSTAC and its subordinate committees since its inception and has participated fully in the development of all policies and procedures concerning NS/EP matters. One of the first initiatives of the NSTAC was a recommendation which led to the establishment of an industry/Government National Coordinating Center. The purpose of the NCC is to coordinate the telecommunication industry response to Government requirements for restoration and provisioning of critical NS/EP telecommunications services. 7.2.3 National Coordinating Center (NCC) The NCC is a joint industry-Government operation that brings together representatives of the US telecommunications industry and Federal Government agencies that have responsibilities for planning, coordinating and executing NS/EP service initiation and restoration requirements. The NCC was officially established on January 3, 1984 following recommendation of the National Security Telecommunications Advisory Committee (NSTAC) for a national coordination mechanism. Industry representation in the NCC includes all major telecommunications industry entities, including Sprint. The NCC operates under the auspices of the Managers National Communications System (NCS), the Executive Agent for implementing and coordinating national security telecommunications policy for Government and commercial networks. The primary site for the NCC is the National Communications System (NCS)/Defense Information Systems Agency (DISA) facility at 8th Street and South Courthouse Road in Arlington, Virginia. The NCC is normally manned only during daytime working hours, but Government and industry representatives are available on standby and can be recalled to respond to emergencies requiring NS/EP service and restoration activities outside normal duty hours. Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 2-AppC-6 Revised November 30, 1998
  7. 7. The primary focus of the NCC is the NS/EP telecommunications service requirements of the Federal Government, but the NCC also monitors the status of all essential telecommunications facilities, including public switched networks. The NCC has the responsibility and capability to support responses to a broad spectrum of emergency and crisis situations. The extent of the NCC authority is governed by the nature of the emergency and its charter mandates as follows: a. Section 706 of the Communications Act of 1934 b. Public Law 93-288, 42 U.S.C. 5121, the “Disaster Relief Act” (Presidentially declared emergencies) c. DISA Circular 310-130-1, Chapter II, Paragraph 2 (emergencies or crisis short of Presidential declaration) The NCC operates in a directive role for NS/EP requirements only after invocation of Section 706 of the Communications Act. In all other situations, the NCC consults with industry representatives and coordinates responses to requirements. The NCC becomes actively involved only when one or more of the following occurs: • Industry representatives request NCC assistance or coordination in NS/EP matters. • A Government agency or organization declares that existing procedures will not result in sufficient NS/EP service. • NS/EP service and support requirements involve coordination across geographic, company or organizational lines which require NCC involvement. The NCC performs the following functions in support of NS/EP telecommunications service requirements: • Technical analysis/damage assessment of service disruptions and identification of restoration actions. • Coordinates/directs prompt restoration of telecommunications services in support of NS/EP. • Develops and exercises comprehensive service restoration plans. Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 2-AppC-7 Revised November 30, 1998
  8. 8. • Maintains “watch center” to work through cooperating industry operation centers to monitor status of essential telecommunications facilities. • Maintains access to inventory of minimum essential equipment, personnel, and other resources available for restoration operations, including location and capabilities of all industry network operations centers (NOCs). • Identifies liaison points in each company. • Maintains ability to rapidly transfer operations from normal to emergency operations. • Coordinates/directs and expedites the initiation of NS/EP telecommunications services. • Assists with development of technical standards and national network planning to facilitate NS/EP. • Coordinates/directs network reconfiguration plans in support of NS/EP needs. 7.2.4 Federal Emergency Management Agency (FEMA) FEMA is the Federal Agency that has authority and responsibility to direct and coordinate all federal response following a declared disaster. FEMA is responsible, internally for: • Planning for and providing, operating and maintaining telecommunications services and facilities, as part of its National Emergency Management System, adequate to support its assigned emergency management responsibilities. • Advising and assisting State and local Governments and volunteer organizations, upon request, and to the extent consistent with law, developing plans and procedures for identifying and satisfying their national security or emergency preparedness telecommunications requirements. After a federally declared disaster, FEMA provides overall coordination and direction of federal recovery actions. In the event of a Presidentially declared emergency or disaster, a Federal Coordinating Officer is appointed in the distressed region to assess the types of relief Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 2-AppC-8 Revised November 30, 1998
  9. 9. most urgently required and to coordinate with federal/military agencies, state, local and private relief organizations. The NCS provides telecommunications policy and planning assistance to FEMA and coordinates communications support to the 10 FEMA regional offices. FEMA coordinates with the NCS through the General Services Administration (GSA) Regional Emergency Communications Coordinator (RECC). 7.2.5 Defense Information Technology Contracting Organization (DITCO) The DITCO is the agency within the Department of Defense responsible for centralized procurement of communications services. It is also the operating agent for joint wide area leased voice/data networks such as the Defense Switched Network (DSN), and the Defense Information Systems Network (DISN). The DITCO is the sole authority within the Department of Defense for coordinating the restoration, reconstitution, or reconfiguration of systems or networks with commercial carriers. 7.2.6 Defense Information Systems (DISA) DISA monitors and controls DoD network operations through the DITCO Operations Center (DISAOC) at its headquarters facility in Arlington, Virginia. The DISAOC also supports the operation of the NCS Network Coordinating Center which is collocated at the Arlington site. The NCS/DISAOC is connected via direct communications links to operations centers of other agencies with emergency NS/EP management responsibilities. This includes the FEMA Emergency Information and Coordination Center (EICC) as well as industry emergency operations centers. 7.2.7 General Services Administration (GSA) GSA has statutory authority giving it broad powers to provide telecommunications services to the federal Government. As the executive agent for FTS2001 and a major provider of telecommunications services to federal agencies, it is represented at the NCS Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 2-AppC-9 Revised November 30, 1998
  10. 10. National Coordinating Center. GSA operated networks are an integral part of the National Communications System. The GSA FTS2001 Program Management Office is the single point of coordination with the Sprint organization on matters concerning NS/EP planning for FTS2001. 7.2.8 FTS2001 Program Office (PO) The PO is an office within the FTS organization responsible for management and contract oversight of telecommunications programs. The PO does not function as an FTS2001 network operations center. Its role is to provide direction to Sprint as prescribed in the contract for services and to monitor and verify performance. Access to Sprint FTS2001 administrative and monitoring systems for administrative, service provisioning, customer database and operational network status is available in the PO as prescribed in the proposal. Sprint is responsible for network operations at all times; however, the PO will be provided information on Sprint network operations X. The PO has access to network status information through the X, a near real time system. X This capability gives the PO information upon which priority decisions can be made for restoration of FTS2001 services during emergencies. In addition to its role in monitoring system performance, the PO will provide guidance on priorities for FTS2001 service restoration during emergencies to Sprint through the Customer Service Office. 7.2.9 FTS2001 Customer Service Office (CSO) The CSO is the focal point within Sprint for the implementation and continuing provision of services of FTS2001. The CSO organization ensures delivery of quality telecommunications service to the Government and full compliance with all performance and NS/EP requirements of the FTS2001 contract. Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 2-AppC-10 Revised November 30, 1998
  11. 11. The CSO is a service management organization with access to network status and monitoring systems as described in the previous section for the PMO. The CSO has a fully functional X that permits it to monitor the performance of the X dedicated to FTS2001 service. The CSO contains a network management function with full authority to intervene with the Sprint X in the event of network problems which affect FTS2001 services. The X continuously surveils the network for service threatening conditions or catastrophic equipment failures, X supports national service restoration activities. The CSO also has direct lines of communication and access to Sprint network management and operations control facilities.X An Emergency Management Team (EMT), with representatives from Sprint, General Services Administration and their supporting technical and management services contractor, will be established to facilitate coordination during those emergencies which require special focus and management attention. The EMT is described in Section 10.1 of this Emergency Management Plan. 8.0 Sprint Shared Network Concept X 9.0 The Sprint network gives priority treatment to FTS2001 switched traffic and assures continued service during emergencies. X when it is necessary, will invoke Protective Network Management Controls to preserve the integrity of the overall network. 9.0 Sprint Network Management and Control The Sprint approach for this important function uses X Figure 2 shows the Sprint network control centers that support FTS2001. Figure 3 depicts the Sprint network management and control systems, and interfaces with administrative support systems. Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 2-AppC-11 Revised November 30, 1998
  12. 12. X X X X X FTS2001 is based on a service concept with the service provider solely responsible for operations of its network. Accordingly, network management, monitoring and control of switched data, voice and video service remains the responsibility of Sprint at all times. The Government does, however, have the ability to monitor network performance through X at the PMO. Using these X, the PMO exercises its oversight role and ensures network services are in compliance with the contract. 9.1 Sprint X X monitors the network for service threatening conditions or catastrophic equipment failures. It has responsibility for overall network management and control functions for the Sprint network. X continuously monitors the network on a global basis. These groups have the capability and authority to initiate reconfiguration activities which protect or restore the backbone network transmission system. It also manages switched voice/data traffic on the network. On the occurrence of a network event that requires intervention, the X controls network reconfiguration and imposes network protective and expansive controls as appropriate to maintain the integrity of the network. The X is responsible for conducting pre-planning for network reconfiguration to handle potential emergency scenarios such as fiber cuts or switch outages. There is a highly trained work group within the Network organization whose expertise is used to rapidly restore the network following outages. The X assists field technicians in detecting, identifying, isolating and correcting Switched and Transmission related problems. Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 2-AppC-12 Revised November 30, 1998
  13. 13. The X interface with other Sprint specialized network management and control facilities having unique diagnostic capabilities to support X as shown in Figure 4 below. The X provide status reporting and outage notification on a real-time basis. It will keep the Sprint PO and the FTS2001 PMO Status Centers informed during any system problem that could affect FTS2001 services. Figure 4 shows the flow of network status information and the interfaces between the X X X The X is also the principal point of contact with the National Communications System's National Coordinating Center (NCC) on NS/EP matters related to current operations of the Sprint network. It works directly with other carriers’ operations centers and coordinates closely with them during emergencies and natural disasters which have the potential to cause service interruptions or other problems. 9.2 Sprint X The Sprint X is supported by the X has access to network management support systems for network surveillance of X switches. They continuously monitor status and alarms on switches. They also direct maintenance activities and trouble response by field operations personnel, and support the X in the emergency restoration of the Sprint network. In addition, they perform all Sprint response to trouble reports on those parts of the system that are common to all services. FTS2001 trouble management personnel use the Sprint X trouble reporting system to enter customer trouble reports to the X screens the tickets, clears some problems immediately, and refer others to the appropriate organizational field operations locations for correction. The X also performs trend analyses to determine any weaknesses in the network before they can be seen through surveillance methods. 9.3 Sprint X Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 2-AppC-13 Revised November 30, 1998
  14. 14. The X The SCP portion of the Sprint X network is monitored by the X will serve as the location for the alternate PMO if relocation is required. The X group alternate backup location is located at X The Xmaintains various computer systems that support the X including: X 9.4 X X has the responsibility to assess, coordinate, schedule and notify impacted organizations of all Network maintenance activities in order to preserve the Sprint Network and facilitate the growth of new customers, products and services. X also administers the cable protection program (Call Before you Dig), to reduce the occurrence of accidental cable cuts. The Call Before you Dig (CBYD) center operates X which permits easy tracking of excavation notification and presents graphic may displays of those locations which are near the fiber routes. 9.5 Network Management System Design Sprint will ensure the network management system designed will provide features that will make X monitoring resistant to failure and avoid the possibility of a single point of failure impacting the entire network management function. Sprint understands if the network management does fail, Sprint will continue to supply telecommunications services without interruption or impairment. In addition, Sprint’s network management system will continue to provide network management functions during emergency periods or periods of severe overload conditions. 10.0 Sprint Emergency Operations This section describes measures to be taken to ensure effective management of FTS2001 during emergency or crisis situations. It describes an Emergency Management Team to be jointly staffed by the Sprint FTS2001 Program Office and the General Services Administration’s PMO. It also describes delegation of corporate authority procedures for regional and local management during emergencies. Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 2-AppC-14 Revised November 30, 1998
  15. 15. 10.1 FTS2001 Emergency Management Team (EMT) Insofar as practicable, X It is essential, however, that escalation procedures be established in advance to handle those situations requiring management intervention to expedite response to the emergency. 10.1.1 Concept Sprint in its proposal to the Government for FTS2001 services proposed the establishment of an Emergency Management Team (EMT) comprised of a small core group of Sprint and GSA personnel. The purpose of this team would be to identify in advance a small cadre of personnel who would be available to coordinate the response to a variety of emergencies. Personnel assigned to the team would be selected from personnel permanently assigned to the PMO and PO. They would be authorized by their sponsoring organization to take initial action on short notice to provide for the continuity of FTS2001 service in a crisis or emergency. The team would assess the nature of the problem, identify options and decisions, and coordinate issues of conflicting priorities. The team would be a conduit for GSA/Sprint communications during a crisis affecting FTS2001 services. 10.1.2 EMT Team Composition The EMT Team will be jointly staffed by key personnel from the Program Office and the PMO. It will be Chaired by a Sprint representative. Staff support will be provided as necessary, depending upon the nature of the crisis or emergency. Membership on the team will be restricted to a small group of people who have been delegated the necessary authority by their respective organizations to make decisions and take action as required for restoration of FTS2001 services. Standing members of the EMT are as follows: Sprint Program Office X (* If Required) Program Management Office Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 2-AppC-15 Revised November 30, 1998
  16. 16. X 10.1.3 EMT Authority The authority of the EMT is exercised through organizational lines. The authority of its members is established by the sponsoring organization. Personnel assigned to this function should be at a level that facilitates decision making and expedited response. Its purpose is to monitor status of the network in light of the emergency, to coordinate issues involving priorities, to be the catalyst for action, and to initiate follow-up action where required. 10.1.4 Activation/Call Out Procedures As shown in Figure 5, in the event of a Sprint network emergency which affects FTS2001 services, the Sprint X will initially notify the PO AVP. In his absence from the PO, the Manager, X will be notified. In addition, as an alternate for notification purposes, the Sprint alternate designated Classified Liaison with GSA is X Once notified, the PO and/or the Classified Liaison Officer will contact the GSA designated representative and the other Sprint members of the EMT team and brief them on the nature of the emergency. X X 10.1.5 EMT Operations Center (EMT-OC) The Emergency Management Team will establish its operations in a specially configured conference room at the PO X 10.1.6 Implementation Criteria Emergency response actions to repair damage, correct failures, and restore FTS2001 services are the sole responsibility of Sprint. Sprint will respond as appropriate to the situation to protect and preserve the integrity of FTS2001 services. Implementation of those aspects of the plan dealing with the restoration of the Sprint network following damage or failures described in Section 3.2 will be automatically implemented by the X using detailed preplans developed and maintained current by the Sprint Xalso the interface between the Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 2-AppC-16 Revised November 30, 1998
  17. 17. Sprint network organization and GSA for implementation of emergency actions affecting FTS2001. The X works closely with the X services during emergencies and ensures the involvement and commitment of senior levels of Sprint management. This comprehensive plan is intended to be a descriptive plan which describes the organizational interfaces between the Government and Sprint and the Government for dealing with emergency situations. It gives an overview of Sprint emergency planning. More detailed plans and procedures are prepared by the various departments which support the Program Office. Since the plan is broad in scope, a single listing of criteria for implementing the overall plan is not appropriate. The implementation criteria for NS/EP treatment of restoration or provisioning of services is the responsibility of the Federal Government, and Sprint will adhere to the mandatory provisions for NS/EP when they become effective. The plan being adopted by the Federal Government involves a four step process: • Identification – A determination as to whether the service qualifies as NS/EP. Invocation – A declaration made by a properly authorized federal Government official that NS/EP treatment is necessary to satisfy the service requirement. • Invocation – A declaration made by a properly authorized federal Government official that NS/EP treatment is necessary to satisfy the service requirement. • Verification – The means by which either industry or Government can obtain confirmation that the telecommunications service requirement was properly identified as NS/EP, and/or that NS/EP procedures were properly invoked. • Implementation – The actual provisioning or restoration which is based on the above 3 steps. Those aspects of emergency planning which involve the declaration of national disasters or emergencies affecting the national security and well being of the United States are clearly the responsibility of the Federal Government. The Federal Government will also issue warnings and alerts based upon their own criteria to which Sprint will respond as appropriate. 10.2 Delegation of Corporate Authority During Emergencies Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 2-AppC-17 Revised November 30, 1998
  18. 18. The Sprint X to cope with the emergency in a manner that minimizes its overall impact. X has been delegated the authority to act immediately in an emergency. It also maintains call out lists and is the point of coordination for collecting and disseminating information during disasters and emergencies. Briefings to upper management and key Sprint employees with emergency management responsibilities are conducted during the course of the emergency. The X is augmented as necessary with personnel with the authority to make timely decisions and commit Sprint resources. Recognizing the importance of advance planning to cope with contingencies and emergency situations, Sprint has formed a X will coordinate contingency planning and operations for the Sprint Network. The X ensures that there is a focal point within the Sprint Network organization to support the Government Systems Division (GSD) in coping with any emergency that might have the potential to impact FTS2001 service. GSD is also represented on the X The EMT at the PO has similar responsibilities for FTS2001 specific emergency response and crisis management. The FTS2001 AVP will coordinate FTS2001 emergency and contingency planning activities with the X and insure that overall Sprint emergency plans are responsive to FTS2001. Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 2-AppC-18 Revised November 30, 1998

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