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  • The type of support from the Coproate Sector has been changing over the last few years, in particular that of the Logitics and Transportation industry. Most traditional support has either been in the form of cash donations, donated goods or use of aircraft / shipping. However this style of support has been less than visible to coporate identities, shareholders and staff. Today we see innovation in this sector and the area of providing specfic capability to disaster relief. Today I will discuss on DHLs innovative approach, however I must give tribute to a number of other organisations, such as TNT with their relationship with WFP, FedEX with the American Red Cross and Geologistics with their partnering in the middle east. Whilst all of us are competive in business our goal is the same and that is provide help where it is needed. „We are not competitive, when it comes to saving lives“.
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  • Our initiatives to be a responsible global corporate citizen stems from our sincere desire to give back to the community whatever success we have. It goes beyond lip service and is deeply ingrained in DHL’s corporate culture. This is part of the DHL’s mission statements, demonstrating our sincere commitment to work towards this end. Accepting social responsibilities is also part of our 7 corporate values, encouraging all staff not only to be productive members of the company but to be equally responsible members of society at large.
  • DHL has looked at its core competencies and recognises that each of these were readily transferrable into disaster relief operations functions.
  • DRTs have been established in the Americas and Asia Pacific. We have a trained volunteer pool of eighty personnel from across Asia Pacific. They are selected based on relevant experience, language skills and previous vountary or military service. A volunteer then attends a set training program, which cover induction, introduction to group dynamics, introduction to the disaster experience and finally specified airport logistics training.
  • Deploy within the first 48 – 72 hours DRT operates at the airport during critical first weeks after disaster to: Provide an inbound gateway for disaster relief supplies. Keep the airport open and operating in a safe manner. Help local authorities with the surge of incoming goods.
  • The presentation can be viewed by clicking here

    1. 1. DHL Disaster Response Team Humanitarian Logistics Movement – Matt Hemy, 19 March 2007
    2. 2. Introduction
    3. 3. <ul><li>About DPWN & DHL </li></ul><ul><li>DHL Corporate Sustainability </li></ul><ul><li>The formation of DHL Disaster Response Teams (DRT) </li></ul><ul><li>Innovation in Relief Distribution </li></ul><ul><li>DRT Operations </li></ul><ul><li>DRT In Action </li></ul><ul><li>Engaging Stakeholders </li></ul>Agenda
    4. 4. FINANCE EXPRESS MAIL <ul><li>Leading retail bank in Germany </li></ul><ul><li>12 million customers </li></ul><ul><li>Postbank IPO in 2004 generated €1.6bn </li></ul><ul><li>71 million mail items per day </li></ul><ul><li>Quality leadership in Europe </li></ul><ul><li>Global Mail: international mail solutions </li></ul>Over 500,000 employees and € 60.5 bn revenue in 2006 LOGISTICS No. 1 in worldwide cross border express business No. 1 in worldwide air freight, ocean freight, and contract logistics business Deutsche Post World Net
    5. 5. DHL Global * Operating for and on behalf of DHL More than 400 aircraft * 6,500 facilities across the globe, 35 mn sqm warehouse space 120,000 destinations worldwide € 26 bn in revenue (2005, excl. Exel) 285,000 employees Over 1.5 billion shipments per year 76,000 vehicles
    6. 6. Corporate Values DHL is a responsible Corporate Citizen Mission Statement DHL is a responsible corporate citizen in all countries in which we operate, taking into account the social and environmental needs of our employees, local communities and the public No 7 - To accept social responsibilities
    7. 7. In 2003, DHL experts saw how a flood of relief goods could shut down an airport Earthquake relief, Bam Airport, Iran, December 2003 <ul><li>Airport apron and taxiways blocked with cargo, trucks and aircraft. </li></ul><ul><li>Unsafe airport operation. </li></ul>Formation of DHL Disaster Response Tea ms
    8. 8. DHL has expertise in handling air cargo and managing airport operations <ul><li>DHL has core competences in: </li></ul><ul><li>Airport operations. </li></ul><ul><li>Cargo handling. </li></ul><ul><li>Flight operations. </li></ul><ul><li>Warehousing. </li></ul><ul><li>Distribution. </li></ul>DHL can use its experience, network and employees’ talents to support humanitarian missions and reduce bottlenecks at airports receiving huge quantities of relief goods in the aftermath of major natural disasters. Formation of DHL Disaster Response Tea ms
    9. 9. DRT Mission DRT provides expert logistical support and advice to ensure an uninterrupted and effective supply chain at the disaster site airport for incoming shipments and relief goods.
    10. 10. DRT Functions DRT provides core expertise at the airport <ul><li>Sorting and stacking of goods. </li></ul><ul><li>Inventory management. </li></ul>Unloading aircraft Handling Warehousing Loading Onward transportation <ul><li>Loading of aid on to trucks or helicopters. </li></ul><ul><li>Goods are taken off aircraft pallets. </li></ul><ul><li>Supplies transferred to wooden pallets. </li></ul><ul><li>Handling with or without fork-lifts. </li></ul><ul><li>Assistance with customs processes. </li></ul>DHL Disaster Response Team - Core Expertise -    x x
    11. 11. Corporate Disaster Response in Action Relief in Action
    12. 12. 2004 – Indian Ocean Tsunami (Sri Lanka) DHL DRT operated at Colombo Airport 7,000 tonnes of relief supplies handled from 160 charter aircraft in 3 weeks with 35 volunteers.
    13. 13. 2005 – South Asia Earthquake (Pakistan) DHL DRT operated at Chaklala Air Force Base, Islamabad 9,000 tonnes of relief supplies handled from 230 charter aircraft in 3 weeks by 30 DRT volunteers.
    14. 14. 2006 – Yogyakarta Earthquake (Indonesia) DHL DRT operated at Adisoemarmoe Airport 200 tonnes of relief supplies handled from 8 charter aircraft in 1 week by 14 DRT volunteers.
    15. 15. 2006 – Typhoon Durian (Philippines) The DRT provided logistics management advise to the various government disaster management agencies after the November 2006, Typhoon ‘Durian’.
    16. 16. 2006 – INSARAG (China) DRT participated in the Asian Pacific Regional Earthquake Exercise August 4 – 8 August 2006, Shijiazhuang, China
    17. 17. Innovation in Relief Distribution Innovation – ‘Speedball’
    18. 18. Innovation in Relief Logistics Distribution South Asia Earthquake - 2005
    19. 19. <ul><li>Problem: Delivering aid to remote and inaccessible areas </li></ul><ul><ul><li>Cardboard boxes broke when dropped from helicopters. </li></ul></ul><ul><ul><li>Damaged goods. </li></ul></ul><ul><li>Solution: DHL ‘Speedball’ </li></ul><ul><ul><li>New use for DHL polypropylene shipping bags. </li></ul></ul><ul><ul><li>Easy to handle. </li></ul></ul><ul><ul><li>Does not break when dropped from 35 meters. </li></ul></ul><ul><ul><li>A ‘survival package’ (contains supplies for 7 people for 10 days.) </li></ul></ul>Innovation in Relief Distribution 1. Unsorted relief supplies arrive 2. Relief supplies are sorted and stored 3. DHL shipping bag filled with supplies 4. DHL ‘ Speedballs ’ loaded on helicopter 5. DHL ‘ Speedballs ’ dropped from helicopter 1. Unsorted relief supplies arrive 2. Relief supplies are sorted and stored 3. DHL shipping bag filled with supplies 4. DHL ‘ Speedballs ’ loaded on helicopter 5. DHL ‘ Speedballs ’ dropped from helicopter
    20. 20. Innovation in Relief Distribution
    21. 21. Innovation through Collaboration Engaging Stakeholders
    22. 22. UN Partnership – We deliver help ‘ We are proud to support the UN in this important mission with our core competence in logistics and we will deliver help to wherever in the world it is needed.’ Monika Wulf-Mathies, Managing Director, Corporate Public Policy and Sustainability, DPWN, during the signing of the Memorandum of Understanding between DPWN, the UNDP and the UN OCHA. <ul><li>Memorandum of Agreement signed in December 2005 with the United Nations Development Program and the United National Office for the Coordination of Humanitarian Affairs </li></ul><ul><li>Integrated approach doesn’t just focus on relief, but also on disaster preparedness and disaster response </li></ul><ul><li>Expand DHL’s involvement in disaster response by setting up its own global network of three Disaster Response teams, with the first of these in AP </li></ul><ul><li>In the event of a major natural disaster, teams comprising specially trained DHL employees (DRT) will help manage crucial logistics operations in airports close to the affected area </li></ul>
    23. 23. Engaging Stakeholders <ul><li>Collaboration with Governments & the Military is crucial to the success of any disaster relief operation. </li></ul><ul><li>Clear outline on capability and what service is donated. </li></ul><ul><li>Establish ground rules prior to disaster occurring. </li></ul><ul><li>Establishing the contact network. </li></ul>National Disaster Management Agency (India) Department of Social Affairs, Government of Indonesia CEO DHL Express Asia Pacific, meets with the President of the Philippines over DHL support to Disaster Relief – Typhoon “Durian”
    24. 24. MOU - PRC Government & DHL <ul><li>On the 29 th of November 2006 , DHL signed a historic MOU with the Ministry of Civil Affairs . The first of its kind in China between the Government and a Corporate entity. This MOU recognizes the support that companies like DHL can provide during a National Disaster. </li></ul>Department of Social Relief, Ministry of Civil Affairs (PRC)
    25. 25. A truly rewarding experience The experience was overwhelming. I felt that managing and reorganizing the relief supplies to be sent out to the affected sites was something that I personally contributed to. Being part of the relief mission was both enriching and fulfilling. – Edward Lim, Safety & Security Manager, DHL Express Singapore Hub & DRT Volunteer
    26. 26. Asia Pacific Disaster Response Team <ul><li>Summation: </li></ul><ul><li>Provide a capability that adds value. </li></ul><ul><li>Foster close relationships with your stakeholders. </li></ul><ul><li>The National Government is the Controlling Authority . </li></ul><ul><li>Agreed protocol ( MOU ) to participate. </li></ul><ul><li>Work very closely with the Military. </li></ul><ul><li>Pass on your expertise. </li></ul>Matt Hemy Regional Crisis Manager – Operations DHL Express Asia Pacific +65 6216 6825 [email_address]