Develop opt-in procedures for emergency text messages.
Responsibilities for Informacast
Installing and endless testing of the network and Informacast product.
All technical aspects of the installation.
Creating the log in credentials, templates, recipient groups and getting all phones and computers Informacast ready.
Assisting in countless training sessions.
Spending hours troubleshooting problems and glitches.
Testing, testing, testing and more testing.
Students and Employees sign up via our website
So How Are We Doing?
Oct. 1, 2008—Feb 1, 2009
188,435 devices have been contacted, including VOIP phones, cell phones and desktop devices.
KCTCS has over 25,674 people signed up to receive SNAP alerts.
A Few Testimonials from our students… At first I didn’t opt in for SNAP because I just have a pre paid phone and didn’t want a lot of txt msg. because it’s not part of my rate plan but after this last ice storm I’m glad I did. With no TV or internet the SNAP system was the only way for me to know my classes were canceled Because of the SNAP system, I had one less thing to worry about during the bad weather because the information would come to. I love it ! As a new student I really appreciate being informed of the school closing early in the morning. SNAP saved me a good 45 min drive to school. Thank You SNAP-It’s good to be informed !!! A txt msg. is much easier way of getting the information I need. I don’t have to call anywhere or get online to find out about school closings. I love SNAP !!
Methods of Communication
What are our next plans
SNAP Alert sent from any location at anytime.
o Emergency messages to be sent to Facebook, Twitter, MySpace
o Emergency email to faculty/staff/students
o Makes it easier to create new messages
· More search functions and filters within program to find
· Have more reporting capabilities on:
o What messages have been sent
o By whom
o To whom
o Which ones activated a script
o Results of sent message
Recommendations from KCTCS
Create working partnership among Crisis Manager, PR and IT personnel.
Meet often, communicate daily during planning process and implementation.
Develop clear, concise policies for use of system.
Widely distribute and explain policies.
Create culture of preparedness. This takes time.
Communicate to college/university community often.
Look at who your neighbors are. Include?
This is only one of many tools. Make sure to integrate into your response system.
Develop a college communication plans and matrix.
Identify and train college spokespersons.
Help create Emergency Notification Policies.
Help create templates for emergency messages.
Develop PR campaign for Informacast
Questions? Bob Hammonds Director of Crisis Management, Environmental Health and Safety KY Community and Technical College System [email_address] 859.256.3181