Robert "Drew" Haldane


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Robert "Drew" Haldane

  1. 1. Office of American Citizens Services and Crisis Management Bureau of Consular Affairs “The America Desk”
  2. 2. Office of American Citizens Services and Crisis Management <ul><li>The Office of American Citizens Services and Crisis Management (ACS) exists to serve Americans traveling or residing abroad. Our primary goal is to meet the needs of American citizens while providing them with premier customer service. </li></ul>
  3. 3. American Citizens Abroad <ul><li>60 Million Trips a Year </li></ul><ul><li>Up to 4.5 Million Present Overseas </li></ul>
  4. 4. Travelers’ Services <ul><li>Emergency Passport Issuance </li></ul><ul><li>Financial Assistance </li></ul><ul><li>Welfare/Whereabouts </li></ul><ul><li>Arrest Cases </li></ul>
  5. 5. Travelers’ Services, Cont’d <ul><li>Crime/Terrorism Victims’ Assistance </li></ul><ul><li>Death and Estate Cases </li></ul><ul><li>Crisis Response </li></ul>
  6. 6. Emergency Passport Issuance <ul><li>Report lost passport to nearest Embassy or Consulate ASAP </li></ul><ul><li>Passport records now electronic – expedites emergency issuance </li></ul><ul><li>WHTI requires all U.S. citizens to have a passport for travel by air to and from U.S. By 2008 this requirement will be extended to overland and sea travel as well. </li></ul>
  7. 7. Financial Assistance <ul><li>Funds transfer from U.S. </li></ul><ul><li>Lender of last resort </li></ul><ul><ul><li>Emergency dietary/medical assistance </li></ul></ul><ul><ul><li>Repatriation funds </li></ul></ul>
  8. 8. Welfare/Whereabouts <ul><li>What we do if you don’t call Mom </li></ul><ul><li>Emergency notification </li></ul><ul><li>In event of a crisis – call home! </li></ul>
  9. 9. Arrest Cases <ul><li>U.S. citizens overseas subject to local laws </li></ul><ul><li>Consular notification and access </li></ul><ul><li>Monitor case; communications with U.S. </li></ul>
  10. 10. Crime and Terrorism Victims’ Assistance <ul><li>CA/OCS provides liaison with state, local, and federal programs to assist victims of crime </li></ul><ul><li>Embassy can assist Americans in filing a criminal complaint and provide an attorneys list for legal representation </li></ul>
  11. 11. Crime and Terrorism Victims’ Assistance, Cont’d <ul><li>Kidnappings: </li></ul><ul><li>Assistance to families, liaison with USG law enforcement when requested, but; </li></ul><ul><li>No USG Concessions to those holding official or private Americans hostage </li></ul><ul><li>No USG ransom payment </li></ul><ul><li>No USG release of prisoners </li></ul>
  12. 12. Death Cases <ul><li>Notify NOK </li></ul><ul><li>Facilitate repatriation/disposition of remains </li></ul><ul><li>Estate </li></ul>
  13. 13. Crisis Response <ul><li>Welfare/whereabouts </li></ul><ul><li>Immediate needs </li></ul><ul><li>Departure/assisted evacuation </li></ul>
  14. 14. Crisis Response, cont’d <ul><li>Evacuations: </li></ul><ul><li>Commercial, then charter, as available </li></ul><ul><li>U.S. military as last resort, usually on cost re-imbursable basis. </li></ul><ul><ul><li>U.S. citizens priority </li></ul></ul><ul><ul><li>One bag, no pets </li></ul></ul>
  15. 15. Crisis Response, cont’d <ul><li>Lebanon </li></ul><ul><ul><li>15,000 Americans evacuated </li></ul></ul><ul><ul><li>Largest evacuation since WWII </li></ul></ul><ul><ul><li>140 officers to assist with evacuation </li></ul></ul><ul><ul><li>24 hour task force in Washington; 7,500 man hours </li></ul></ul>
  16. 16. Consular Information Program <ul><li>No Double Standard Policy </li></ul><ul><ul><li>1990 Aviation Security Improvement Act </li></ul></ul><ul><ul><li>Specific, credible, non-counterable threat </li></ul></ul><ul><ul><li>Broadly applied by policy </li></ul></ul>
  17. 17. Make Good Choices <ul><li>“Know Before You Go” </li></ul><ul><ul><li>The Consular Information Program aims at helping Americans living and traveling abroad make informed decisions and plans. </li></ul></ul>
  18. 18. Consular Information Documents <ul><li>Consular Information Sheets </li></ul><ul><li>Travel Warnings </li></ul><ul><li>Public Announcements </li></ul><ul><li>Warden Messages </li></ul><ul><li>Fact Sheets </li></ul>
  19. 19. Collaborative Process <ul><li>Information from variety of sources </li></ul><ul><ul><li>Embassies, consulates </li></ul></ul><ul><ul><li>Intelligence community </li></ul></ul><ul><ul><li>Media </li></ul></ul><ul><ul><li>Foreign governments </li></ul></ul><ul><ul><li>Others </li></ul></ul>
  20. 20. Clearance Process <ul><li>Variety of offices review and approve a message: </li></ul><ul><ul><li>Embassy </li></ul></ul><ul><ul><li>Regional Bureau </li></ul></ul><ul><ul><li>Diplomatic Security </li></ul></ul><ul><ul><li>“Seventh Floor” offices </li></ul></ul>
  21. 21. Help Us Help You <ul><li>Register </li></ul><ul><li>Inform family and friends </li></ul><ul><li>Complete emergency contact information on passport/passport application </li></ul><ul><li>Call home </li></ul>
  22. 22. Consular Information <ul><li> </li></ul><ul><li>1-888-407-4747 (in U.S. and Canada) </li></ul><ul><li>202-501-4444 (outside of U.S.) </li></ul>