Threat Management (Violence in the Workplace) Presented by Christina Holbrook April 2003
Legal Duty <ul><li>OSHA general duty clause ~  </li></ul><ul><ul><li>“… Employer shall furnish a (workplace) free from rec...
Key Elements of a Threat Management Program <ul><li>Establish Policy & Procedure </li></ul><ul><li>Form Threat Management ...
Workplace Violence Defined <ul><li>At Boeing it’s  any  incident that could: </li></ul><ul><li>Threaten the safety of an e...
<ul><li>Company downsizing, labor unrest, and layoffs are key triggering events for WPV incidents. </li></ul><ul><li>Our e...
Acts of Workplace Violence <ul><li>Intimidation and bullying </li></ul><ul><li>Highly aggressive, erratic behavior </li></...
What’s The Impact? <ul><li>The leading cause of death for women at work. </li></ul><ul><li>Over 6 million workers are thre...
Why Isn’t Violence Reported? <ul><li>It’s accepted, expected, and rationalized. </li></ul><ul><li>Lack of confidence in re...
Workplace Violence Myths <ul><li>Workplace violence is committed by people who suddenly  snap . </li></ul><ul><li>We can’t...
 
Results of Fear in the Workplace <ul><li>Diminishes work performance and productivity </li></ul><ul><li>Destroys morale </...
Violence Is A Process ... CRITICAL  INCIDENT PERSON ENVIRONMENT TRIGGERING EVENT
This will never happen at my place of work. Only in the Movies … right?
Incidents Insert your company’s cases and stats here.
Common Pre-Incident Indicators <ul><li>Previous history of violence </li></ul><ul><li>Loner or isolationist behavior </li>...
One can not rationalize, irrational behavior. The best indication of future behavior is past behavior. Is this person trou...
PRO-1870 Threat Management procedure establishes requirement for HR to coordinate and direct training  <ul><li>Leadership ...
By Bruce Rosenstein,  USA TODAY, June 2002  Civility consultant Giovinella Gonthier delivers an astonishing litany of thin...
If Violence Strikes ... <ul><li>Create distance between yourself and the individual. </li></ul><ul><li>Take immediate acti...
“ Boeing is striving to provide a safe workplace environment, free from actual or perceived threats or incidents of violen...
Christina Holbrook The Boeing Company (253) 657-9299 [email_address] Question? Call me or send me a message. Thank you!
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  • OSHA&apos;s commitment: The Occupational Safety and Health Act’s (OSH Act of 1970) General Duty Clause requires employers to provide a safe and healthful workplace for all workers. Employers who do not take reasonable steps to prevent or abate a recognized violence hazard in the workplace can be cited. Section 5(a)(1) of the OSH Act, or P.L. 91-596 (the &amp;quot;General Duty Clause&amp;quot;) provides that: &amp;quot;Each employer shall furnish to each of his employees employment and a place of employment which are free from recognized hazards that are causing or are likely to cause death or serious physical harm to his employees.&amp;quot; 29 U.S.C. 654(a)(1) Common law requirements: Premise liability Vicarious liability Negligent retention Negligent hiring - To prevent hiring dangerous, assault-prone, and threatening employees, an effective pre-employment screening program is essential.
  • Key Elements : The foundation of our program is based on the above KEY ELEMENTS. Experts, consultants, and researchers say these elements are essential to a successful workplace violence prevention program. The weakness of our program is the lack of consistent threat management training to managers and HR professionals. The cornerstone of a program is to educate and communicate to supervisors the need to know how to address cases or deal with troubled employees. Managers need to know that there area internal resources who are trained, willing, and able to assist; how to recognize troubled individuals and troubling situations; and where to report.
  • External SMEs: Dr. Park Dietz (Forensic Psychiatrist and founder of Threat Assessment Group) Gavin DeBecker (WPV expert and founder of MOSAIC threat assessment tool) Supervisory Special Agent Eugene Rugala (FBI Behavioral Science Unit and expert on WPV) Association of Threat Assessment Professional (ATAP) members
  • Presentation Slides

    1. 1. Threat Management (Violence in the Workplace) Presented by Christina Holbrook April 2003
    2. 2. Legal Duty <ul><li>OSHA general duty clause ~ </li></ul><ul><ul><li>“… Employer shall furnish a (workplace) free from recognized hazards…” </li></ul></ul><ul><li>Premise liability ~ </li></ul><ul><ul><li>Employer shall maintain safe work environment. </li></ul></ul><ul><li>Vicarious liability ~ </li></ul><ul><ul><li>Occurs when employer knowingly allows aberrant behavior to persist (management inaction). </li></ul></ul><ul><li>Negligent retention, hiring, and supervision ~ </li></ul><ul><ul><li>Employers fail to terminate threatening employees or hire employees who pose a danger to the workforce. </li></ul></ul>
    3. 3. Key Elements of a Threat Management Program <ul><li>Establish Policy & Procedure </li></ul><ul><li>Form Threat Management Teams </li></ul><ul><li>Conduct Management & Employee Training </li></ul><ul><li>Perform Pre-employment Screening </li></ul><ul><li>Case Management (long-term) </li></ul>
    4. 4. Workplace Violence Defined <ul><li>At Boeing it’s any incident that could: </li></ul><ul><li>Threaten the safety of an employee, contractor, customer, or visitor; </li></ul><ul><li>Have an impact on any employee’s physical or psychological sense of well-being; </li></ul><ul><li>Cause damage to company property. </li></ul>
    5. 5. <ul><li>Company downsizing, labor unrest, and layoffs are key triggering events for WPV incidents. </li></ul><ul><li>Our experience, and Subject Matter Experts (SME) research, indicates that intervention is essential to mitigate potentially violent acts. </li></ul><ul><li>External SMEs identify “training” as key component for an affective threat management (workplace violence prevention) program. </li></ul>Situation – Why is this program so important?
    6. 6. Acts of Workplace Violence <ul><li>Intimidation and bullying </li></ul><ul><li>Highly aggressive, erratic behavior </li></ul><ul><li>Harassment and verbal threats </li></ul><ul><li>Domestic violence starting, or spilling into the workplace </li></ul><ul><li>Stalking </li></ul><ul><li>Vandalism, sabotage, or arson </li></ul><ul><li>Assaults </li></ul><ul><li>Employee suicides (includes attempts and threats) </li></ul><ul><li>Possession of weapons </li></ul><ul><li>Workplace homicides </li></ul>
    7. 7. What’s The Impact? <ul><li>The leading cause of death for women at work. </li></ul><ul><li>Over 6 million workers are threatened. </li></ul><ul><li>Over 2 million workers are physically attacked. </li></ul><ul><li>Over 200 workplace suicides. </li></ul><ul><li>SMEs estimate that over half of incidents are unreported. </li></ul><ul><li>Billions of dollars lost in “collateral” absenteeism and diminished productivity. </li></ul><ul><li>WPV accounted for 18% of all violent crime from ’93-’99. </li></ul>
    8. 8. Why Isn’t Violence Reported? <ul><li>It’s accepted, expected, and rationalized. </li></ul><ul><li>Lack of confidence in responders. </li></ul><ul><li>Unaware of the value of reporting. </li></ul><ul><li>Fear of retaliation or being blamed. </li></ul><ul><li>Embarrassment, guilt or shame. </li></ul><ul><li>Management uncertainty. </li></ul>
    9. 9. Workplace Violence Myths <ul><li>Workplace violence is committed by people who suddenly snap . </li></ul><ul><li>We can’t predict or prevent violence. </li></ul><ul><li>“ I didn’t see it, hear it, or know about it. . .” </li></ul><ul><li>Most situations will resolve themselves if given enough time. </li></ul><ul><li>It can’t happen here. </li></ul>
    10. 11. Results of Fear in the Workplace <ul><li>Diminishes work performance and productivity </li></ul><ul><li>Destroys morale </li></ul><ul><li>Creates stress and anxiety </li></ul><ul><li>Causes financial risks </li></ul><ul><li>Left unchecked, sends the wrong message </li></ul><ul><li>Manager liability </li></ul>
    11. 12. Violence Is A Process ... CRITICAL INCIDENT PERSON ENVIRONMENT TRIGGERING EVENT
    12. 13. This will never happen at my place of work. Only in the Movies … right?
    13. 14. Incidents Insert your company’s cases and stats here.
    14. 15. Common Pre-Incident Indicators <ul><li>Previous history of violence </li></ul><ul><li>Loner or isolationist behavior </li></ul><ul><li>Emotional problems, mental health issues, and substance abuse </li></ul><ul><li>Career frustration or disgruntlement </li></ul><ul><li>Antagonistic relationship with others </li></ul><ul><li>Obsessive fixation </li></ul>
    15. 16. One can not rationalize, irrational behavior. The best indication of future behavior is past behavior. Is this person troubled or troubling?
    16. 17. PRO-1870 Threat Management procedure establishes requirement for HR to coordinate and direct training <ul><li>Leadership Team </li></ul><ul><li>Sponsorship </li></ul><ul><li>Needed to encourage compliance and participation </li></ul><ul><li>Supported by PPC </li></ul>SME Deployment Training delivered by Security and HR SME’s with extensive case management experience <ul><li>Training Material & Tools </li></ul><ul><li>TM website & tools </li></ul><ul><li>One hour training </li></ul><ul><li>Web-Spot Threat Mgmt </li></ul>Threat Management Training Macro Strategy
    17. 18. By Bruce Rosenstein, USA TODAY, June 2002 Civility consultant Giovinella Gonthier delivers an astonishing litany of things, little and big, that we do to drive each other crazy in Rude Awakenings: Overcoming the Civility Crisis in the Workplace ….A former ambassador to the United Nations…She now is president of Civility Associates in Chicago, working with companies.   Incivility, she stresses, is related to violence. There has been considerable attention in recent years on multiple murders in the workplace. A civility program may help spot potential murderers before they go berserk. It may also help prevent hiring them at all.   She particularly likes Boeing's Managing Workplace Violence program to create a safe environment. The company provides training and reinforces it with brochures and Threat Management Teams that investigate assaults, stalking, bullying and so on. People planning on violence may think twice, considering that Boeing defines the workplace broadly, according to Gonthier: &quot;regular offices, field locations, temporary offices, parking lots and travel between workplace locations.&quot; A civil office is a safe one
    18. 19. If Violence Strikes ... <ul><li>Create distance between yourself and the individual. </li></ul><ul><li>Take immediate action to protect yourself by leaving the area or finding cover. </li></ul><ul><li>Call Security and the Police. </li></ul><ul><li>Always know your location: physical address, building, column. </li></ul><ul><li>Remain calm. A calm attitude can influence the other’s behavior. </li></ul>
    19. 20. “ Boeing is striving to provide a safe workplace environment, free from actual or perceived threats or incidents of violence.” Assuring a violence-free workplace is everyone's responsibility, and it’s for everyone’s benefit.
    20. 21. Christina Holbrook The Boeing Company (253) 657-9299 [email_address] Question? Call me or send me a message. Thank you!

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