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Ethics and Risk Management Mary Jo Monahan, LCSW President/CEO Family Service Centers, Inc. Clearwater, FL (727) 489-5233
Ethics and Risk Management <ul><li>Competing Values </li></ul><ul><li>Competing Loyalties </li></ul>
Rationalizations <ul><li>I have to cut corners to meet goals </li></ul><ul><li>I lack the time & resources to do the right...
Why ? <ul><li>Preventive—avoid lawsuits and boycotts </li></ul><ul><li>Productive—increase productivity and long term stab...
A Bit o’ Wisdom <ul><li>There is no pillow as soft as a clear conscience. </li></ul>
Corporate Culture is Key <ul><li>Starts with Leadership </li></ul><ul><li>Dedicate Resources to Ethics </li></ul><ul><li>O...
Vulnerabilities <ul><li>Purchasing </li></ul><ul><li>Cost Containment </li></ul><ul><li>Fees </li></ul>
Vulnerabilities <ul><li>Confidentiality </li></ul><ul><li>Resource Utilization  </li></ul><ul><li>Human Resources </li></ul>
Agency Standards <ul><li>Vision </li></ul><ul><li>Mission </li></ul><ul><li>Values </li></ul><ul><li>Policies & Procedures...
System of Crisis Management <ul><li>To combat “reactive mode” </li></ul><ul><li>Clear standards and guidelines for dealing...
Another Bit o’ Wisdom <ul><li>There is no right way to do a wrong thing.  </li></ul>
Code of Ethics sets forth…. <ul><li>Values </li></ul><ul><li>Ethical Principles </li></ul><ul><li>Ethical Standards </li><...
Organizational Code of Ethics <ul><li>Serves as a set of accountability standards against which the board and the organiza...
Organizational Code of Ethics <ul><li>Sends a strong signal to staff and board members that certain standards must be met ...
ETHICS Check List--PLUS <ul><li>P = Policies   Is it consistent with my organization's policies, procedures and guidelines...
ETHICS Check List--PLUS <ul><li>U = Universal   Does it conform to the universal principles/values my organization has ado...
Ethics Effectiveness—12 Areas <ul><li>Clear Organizational Values </li></ul><ul><li>Ethics Strategy, Goals & Objectives </...
Ethics Effectiveness—12 Areas <ul><li>Assess Ethical Climate </li></ul><ul><li>Build Support for Ethical Practice </li></u...
Final Bit o’ Wisdom <ul><li>Ethical behavior results from a  personal  commitment  to engage in ethical behavior. </li></ul>
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  1. 1. Ethics and Risk Management Mary Jo Monahan, LCSW President/CEO Family Service Centers, Inc. Clearwater, FL (727) 489-5233
  2. 2. Ethics and Risk Management <ul><li>Competing Values </li></ul><ul><li>Competing Loyalties </li></ul>
  3. 3. Rationalizations <ul><li>I have to cut corners to meet goals </li></ul><ul><li>I lack the time & resources to do the right thing </li></ul><ul><li>My boss wants results, not excuses </li></ul><ul><li>I don’t think it is really wrong, illegal. </li></ul><ul><li>No one will ever know </li></ul><ul><li>I am afraid to do what I know is right </li></ul>
  4. 4. Why ? <ul><li>Preventive—avoid lawsuits and boycotts </li></ul><ul><li>Productive—increase productivity and long term stability </li></ul>
  5. 5. A Bit o’ Wisdom <ul><li>There is no pillow as soft as a clear conscience. </li></ul>
  6. 6. Corporate Culture is Key <ul><li>Starts with Leadership </li></ul><ul><li>Dedicate Resources to Ethics </li></ul><ul><li>Organizational Standards </li></ul><ul><li>Culture of Ethics--Communication </li></ul>
  7. 7. Vulnerabilities <ul><li>Purchasing </li></ul><ul><li>Cost Containment </li></ul><ul><li>Fees </li></ul>
  8. 8. Vulnerabilities <ul><li>Confidentiality </li></ul><ul><li>Resource Utilization </li></ul><ul><li>Human Resources </li></ul>
  9. 9. Agency Standards <ul><li>Vision </li></ul><ul><li>Mission </li></ul><ul><li>Values </li></ul><ul><li>Policies & Procedures </li></ul><ul><li>Code of Ethics </li></ul>
  10. 10. System of Crisis Management <ul><li>To combat “reactive mode” </li></ul><ul><li>Clear standards and guidelines for dealing with urgent or emerging situations </li></ul><ul><li>Open communication throughout </li></ul>
  11. 11. Another Bit o’ Wisdom <ul><li>There is no right way to do a wrong thing. </li></ul>
  12. 12. Code of Ethics sets forth…. <ul><li>Values </li></ul><ul><li>Ethical Principles </li></ul><ul><li>Ethical Standards </li></ul><ul><li>To which all staff/volunteers aspire – </li></ul><ul><li>And by which their actions can be judged </li></ul>
  13. 13. Organizational Code of Ethics <ul><li>Serves as a set of accountability standards against which the board and the organization can be measured. </li></ul>
  14. 14. Organizational Code of Ethics <ul><li>Sends a strong signal to staff and board members that certain standards must be met in conducting day to day business. </li></ul>
  15. 15. ETHICS Check List--PLUS <ul><li>P = Policies Is it consistent with my organization's policies, procedures and guidelines? </li></ul><ul><li>L= Legal Is it acceptable under the applicable laws and regulations? </li></ul>
  16. 16. ETHICS Check List--PLUS <ul><li>U = Universal Does it conform to the universal principles/values my organization has adopted? </li></ul><ul><li>S= Self Does it satisfy my personal definition of right, good and fair? </li></ul>
  17. 17. Ethics Effectiveness—12 Areas <ul><li>Clear Organizational Values </li></ul><ul><li>Ethics Strategy, Goals & Objectives </li></ul><ul><li>Policies & Procedures </li></ul><ul><li>Measurement </li></ul><ul><li>Rewards </li></ul><ul><li>Decision-Making Model </li></ul>
  18. 18. Ethics Effectiveness—12 Areas <ul><li>Assess Ethical Climate </li></ul><ul><li>Build Support for Ethical Practice </li></ul><ul><li>Leadership Practices </li></ul><ul><li>Evaluate Impact of Ethical Practices </li></ul><ul><li>Education & Training </li></ul><ul><li>Respect for Staff’s Personal Values </li></ul>
  19. 19. Final Bit o’ Wisdom <ul><li>Ethical behavior results from a personal commitment to engage in ethical behavior. </li></ul>
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