Des Moines is developing a long range action plan for people who are homeless.
Access to health, substance abuse, and mental health services is critical to the success of permanent supportive housing and other strategies to end and prevent homelessness.
There are three steps in the planning process:
Define essential elements of a good services system based on what people actually need.
Use the above definition to identify and document gaps and problems in the current service system
Develop strategies and action steps to close the gaps and move towards the defined good services system. This includes definition of the roles, responsibilities, and interrelationships among the components of the system, and the access points to benefits and services.
Single “front door” to multiple benefits and services: “no wrong door”
One stop and be defined as a set of functions that could be implemented in several places, including shelters, rather than in a single building or location (PCHS does this with designated access points)
The functions might include: facilitation of multiple benefit eligibility determinations; facilitation of access to service resources from multiple agencies and funding sources; direct support for people going through the application process; advocacy for priority status for access to community services and other resources; etc.