Managing Crisis Through Planning
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Managing Crisis Through Planning

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Managing Crisis Through Planning Presentation Transcript

  • 1.  
  • 2. Disaster Preparedness Managing Crisis Through Planning
  • 3. Iwatsu Overview
    • Iwatsu Electric 75 years making communications systems
    • Iwatsu Voice Networks local application software development
    • Enterprise Communications Server (ECS) 1024 port CPE
    • QuadFusion Technology SIP,H.323.,TDM,VOIP
    • 250 North American dealers
  • 4.
    • A 2006 AMR Research study showed that only 32% of businesses have a disaster preparedness plan in place.
    • According to a Harris Interactive survey in 2004 , 54% of executives from Fortune 1000 companies admitted to having a technology disruption because they weren’t adequately prepared.
    • KPMG Risk Advisory Services and Continuity Insights Magazine conducted a 2005 survey that reported 43% of businesses damaged in a disaster close for good.
    • In an AT&T survey in 2006 only 3 of 5 companies that have a disaster plan have tested it in the last 12 months.
  • 5. Crisis versus Disaster
    • Crisis – A crucial or decisive point or situation; a turning point.
      • Loose your T1/PRI/Power
      • Hackers
      • Server/Equipment failure
    • Disaster - An occurrence causing widespread destruction and distress; a catastrophe
      • Flood
      • Terrorism
      • Pandemic
  • 6. Hackers and Equipment Failure
    • More likely that risk will come from someone INSIDE your company!
      • Internal controls, policies and procedures
      • Firewall
      • Anti-Virus/Anti-Spyware software
      • Backup data
    • Fault Tolerant servers
    • Power Failure back-up
    • Redundant mission critical components
  • 7. But What About Catastrophic Loss
  • 8. Disaster Recovery
    • Disaster Plan
      • Where will you go?
      • How will you communicate?
      • How will your customers communicate with you
      • How will your vendors communicate with you
      • Who will answer your phones?
  • 9. Backup Alternate Location Location 1 CPE Backup Location
  • 10. Hosted AutoAttendant
    • Acts as overflow and backup
    • No CPE
    • Location agnostic
    • Customer transparency
    • Iwatsu embraces both CPE and Hosted solutions
  • 11. Hosted Services
    • Iwatsu partners with Aizan for application based hosted services
    • Reverse 911 / Mass notification
    • IVR
    • Hosted 800
    • Automated Voice Attendant ( overflow and backup)
  • 12. Safeguarding Assets
    • Defining Assets
      • Data Equipment
      • Voice Equipment
      • People
  • 13. Rita Evacuation
  • 14.  
  • 15. USA – Case Study
    • Employees call in to IVR report whereabouts
    • Use ID number to get job specific information
    • Outbound calling contacts all 10000 employees in under 5 minutes
    Employee Emergency Accountability Response System
  • 16.
    • USA Requirements
    • Communications to be effective, must be continuous, predictable and 360 °
  • 17.  
  • 18. Testing the Plan
    • A well designed plan has declining value if not exercised and tested as valid.
      • Must be exercised frequently to ensure contact points are current
        • Staff churn – vacations – role changes – illness
      • Must be familiar to minimize “in-incident” training
      • Must consider “event stress”
        • Family vs. Employer responsibilities – nice to know the truth …
      • Decision protocols must reflect the urgency of the event
        • Will they work?
        • Are there secondary communications required for Share/Stakeholders ?
  • 19.
    • Plan for crisis and disaster
    • It’s better to be prepared and not need it, than to need it and not be prepared.
    • We want you to be part of the 50% that recovers!
    • Visit Iwatsu Booth 812