Managing crises

609 views

Published on

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
609
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
25
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Managing crises

  1. 1. Managing Crises <ul><li>A Presentation </li></ul><ul><li>By </li></ul><ul><li>A V Vedpuriswar </li></ul>
  2. 2. Managing Crises <ul><li>This presentation will help you to understand </li></ul><ul><li>What a crisis is </li></ul><ul><li>How to avoid a crisis </li></ul><ul><li>How to recognize a crisis </li></ul><ul><li>How to resolve a crisis </li></ul><ul><li>How to learn from a crisis </li></ul>
  3. 3. What is a crisis? <ul><li>A crisis is a change that results in an urgent problem that management must address immediately. Examples include: </li></ul><ul><li>A serious product defect, necessitating a recall </li></ul><ul><li>Accidents </li></ul><ul><li>Natural calamities </li></ul><ul><li>Environmental pollution </li></ul><ul><li>Technological breakdown </li></ul><ul><li>Website crash </li></ul>
  4. 4. Avoiding crisis <ul><li>Put in place a systematic process </li></ul><ul><li>Integrate crisis planning with normal planning </li></ul><ul><li>Identify internal weaknesses and external threats </li></ul><ul><li>Based on the above, think of back up plans that will help avoid crises </li></ul>
  5. 5. Managing Crises <ul><li>Form a crisis management team </li></ul><ul><li>Contain the damage </li></ul><ul><li>Move fast and decisively </li></ul><ul><li>Communicate effectively. Avoid statements like “No comment”, “We haven’t read the complaint.” </li></ul><ul><li>Face the crisis boldly, while being alert to new developments and new information </li></ul>
  6. 6. Crisis control: useful tips <ul><li>Don’t get into the blame game </li></ul><ul><li>Under promise and over deliver </li></ul><ul><li>Break rules if required </li></ul><ul><li>Get your priorities right such as safety of people, reputation of company, etc. </li></ul><ul><li>Focus on what is in your control </li></ul>
  7. 7. Learning from a crisis <ul><li>The experience that comes from handling a crisis can come in handy in the future </li></ul><ul><li>Conduct crisis review and ask some basic questions </li></ul><ul><li>Could the crisis have been prevented? How? </li></ul><ul><li>Could we have recognized earlier that we were in a crisis? </li></ul><ul><li>What warning signals did we not pay attention to? </li></ul><ul><li>While handling the crisis, did we take appropriate actions? Could we have done better? </li></ul>
  8. 8. Conclusion <ul><li>Prevention is better than cure </li></ul><ul><li>An open mind is the pre requisite for anticipating a crisis </li></ul><ul><li>Crisis resolution requires decisiveness </li></ul><ul><li>While handing a crisis, break rules if required. Speed is the essence </li></ul><ul><li>Learn the lessons from a crisis well </li></ul>
  9. 9. <ul><li>Thank you </li></ul>

×