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How to Avoid, Manage and Recover
          from a Crisis




          CRISIS AVOIDANCE,
       MANAGEMENT & RECOVERY




...
Introduction
One of the talents demanded by any leader is to know which skills and
capabilities should be fostered and nur...
Crisis Risk Management Audit
We can provide advice and guidance on any specific aspect of a client’s
crisis or business co...
Threats List:                      How many could apply to your Organisation?


Aircraft accidents/incidents            Ex...
Consulting Team
CLIFF REECE: PRINCIPAL
Cliff Reece was the Executive Director/CEO of the NSCA (NSW/ACT) prior to
establish...
Consulting Team (continued)
TONY HARB: SENIOR ASSOCIATE
Tony Harb is a Chartered Accountant with over 14 years experience ...
Consulting Team (continued)
PETER RAMAGE: SENIOR ASSOCIATE
Peter Ramage managed the NSW Division of the              joint...
Client List
                          (Past and Current)




ALFA LAVAL (AUST/ NZ)                    KING GEE CLOTHING CO...
Further Information




                Please contact:




    CRISIS RISK MANAGEMENT
CRISIS AVOIDANCE, MANAGEMENT AND RE...
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How to Avoid, Manage and Recover from a Crisis

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Transcript of "How to Avoid, Manage and Recover from a Crisis"

  1. 1. How to Avoid, Manage and Recover from a Crisis CRISIS AVOIDANCE, MANAGEMENT & RECOVERY 3 Spring Street Sydney NSW 2000 Tel: (61-2) 8249 4600 Fax: (61-2) 9383 8114 Email: creece@cliffreece.com.au Website: www.cliffreece.com.au
  2. 2. Introduction One of the talents demanded by any leader is to know which skills and capabilities should be fostered and nurtured in-house and which are more sensibly outsourced. Crisis Risk Management (CRM) does not seek to tell its clients how to run their businesses, but it does have the specialist expertise to help them avoid, manage and recover from a crisis as quickly as possible. Primary Services CRM is able to assist clients to: Identify the crises most likely to threaten their organisations Develop and/or review Crisis Management Plans (CMPs) and Business Continuity Plans (BCPs) Produce crisis management manuals and checklists Plan business continuity and recovery Facilitate the testing of CMPs / BCPs Plan for pandemics including simulated testing Review / investigate actual crisis and accident situations Formulate strategies for crisis communication and public affairs Train spokespersons for media and public speaking commitments 2
  3. 3. Crisis Risk Management Audit We can provide advice and guidance on any specific aspect of a client’s crisis or business continuity arrangements or undertake a comprehensive zero-based audit covering all aspects of the client’s operation. A typical Crisis Risk Management (CRM) audit would include: Identifying those crises most likely to threaten the organisation, using tools such as focus groups, brainstorming sessions and workshops Reviewing existing Crisis Management/ Business Continuity Plans Reviewing crisis management manuals and action checklists Reviewing communication channels and operating procedures Reviewing any other crisis avoidance/ business continuity strategies that the client has in place Reviewing existing business recovery arrangements Reviewing actual crisis and accident situations to identify real causes and/or the relative efficiency of management processes Where the client has a developed crisis management/ business continuity strategy we would assess the processes for regular review and coordinate exercises to test the program and provide management with advice on possible improvements. 3
  4. 4. Threats List: How many could apply to your Organisation? Aircraft accidents/incidents Executive succession Negative medical exposure Avian (Bird) Flu Explosion Oil spill Bankruptcy/financial issues Extortion Packaging problems Berserk employee Fire Pandemic Bomb damage Fraud Personal threats Boycott Government investigation Pollution Burglary/theft Harbor/port blockage Political problems Business scandal Hostile takeover Product failure Chemical abuse Infection/disease Product recall Chemical spills Information loss/IT failure Product liability Civil unrest Infrastructure collapse Product contamination/tampering Class action Kidnap/ransom/extortion Professional liability Collapse of buildings/structures Landslide Regulatory changes Computer failure Lawsuits Rumor and innuendo Corporate governance Lay-offs Riots, strikes, civil commotion Cyclone Libel/slander Sabotage Damage to brand reputation Lightning strike Scandal Damage to company’s reputation Litigation Security lapses Death (of customer or employee) Loss of market Sexual harassment Demonstrations Loss of shareholder value Storm/tempest Directors’ liability Malicious damage/vandalism Sudden market shifts Disclosure Marine accident Suicide Drug abuse Market changes Suspect mail Earthquakes Mobile plant accident Terrorism (global/local) Environmental problems Motor vehicle accident Theft of goods/funds Ethical crisis Murder Whistleblowers 4
  5. 5. Consulting Team CLIFF REECE: PRINCIPAL Cliff Reece was the Executive Director/CEO of the NSCA (NSW/ACT) prior to establishing his own consultancy practice in 1989. As such, he was responsible for the overall management of the operation and for the implementation of a comprehensive range of OH&S audit and staff training services including strategic planning and disaster avoidance, management and recovery. Prior to that, he was a divisional manager for KPMG Consulting in Hong Kong and NSW State Manager of international management consulting firm, John P. Young & Associates. His extensive international experience includes working with the Anglo-American Corporation in South Africa, Reed Paper Group and Rank International in the UK and with a variety of clients in Canada, Hong Kong, China, New Zealand and Papua New Guinea including Esso, BHP, Philips, Beiersdorf, Diners Club International, Bougainville Copper, Credit Union Services Corporation and the NSW Rural Fire Service . Formally qualified in Business Administration and OH&S Management, Cliff is also a Past President of the Executives Association of Australia and Chairman of the American Chamber of Commerce Media Relations Group. Over the past nineteen years his firm has consulted to a wide range of public and private companies as well as government departments and instrumentalities. GRAHAM HILL: SENIOR ASSOCIATE Graham has experience in business development, people management, strategic business relationship development and service delivery. He has worked in the finance/banking sector, small business and the health insurance industry, where he was employed by two of Australia’s most successful health funds, in a variety of senior roles. Graham has been responsible for the development and implementation of policies and procedures associated with the effective management of human capital risk including, whilstleblowing, ‘fit and proper’, anti-discrimination, harassment, and diversity and equity. As a consultant, Graham has been involved in the formulation and testing of both Business Continuity and Crisis Management Plans. Graham has a Masters degree in Organisational Coaching from the University of Sydney. 5
  6. 6. Consulting Team (continued) TONY HARB: SENIOR ASSOCIATE Tony Harb is a Chartered Accountant with over 14 years experience in insurance and financial services. He was Chief Executive of Combrook Pty Ltd (Recovre), an Allianz company specializing in risk management and OH&S recovery services. He has held a number of senior positions with Allianz and with Ernst & Young covering Audit, Risk Management, Finance, Corporate Change, Distribution and Strategy. With a range of multidisciplinary capabilities, Tony is able to quickly understand issues and add new perspectives to organisational problems. He has experience in planning, implementing and monitoring Enterprise Risk Management systems including business process mapping, internal control design, disaster recovery and business continuity. Tony has an MBA from the Australian Graduate School of Management and is a Facilitator of the Institute of Chartered Accountants, Strategic Business Management module. RICHARD GILLEY: SENIOR ASSOCIATE Richard Gilley has qualifications in OH&S and Risk Management and has lectured at the University of Western Sydney, University of NSW and University of Technology on Workers Compensation, OH&S and insurance related matters. As a Member of the Australian Institute of Risk Management, a Member of the Institute of Management and a Member and Past President of the Safety Institute of Australia (NSW) Division, Richard has in excess of 25 years experience in Risk Management, including 20 years assisting employers manage workplace injuries. Richard has represented the insurance industry in negotiations with Government on workers compensation and injury management legislative change and has assisted insurance organisations with establishing workers compensation businesses in NSW. He also project managed the HIH Claims Support Scheme established by the Commonwealth Government and insurance industry when HIH Insurance Group failed. Richard has presented papers at numerous conferences and seminars including ASORC and the International Injury Management Symposium and has published a number of articles on OH&S, Workers Compensation Management and Rehabilitation. 6
  7. 7. Consulting Team (continued) PETER RAMAGE: SENIOR ASSOCIATE Peter Ramage managed the NSW Division of the joint State/Commonwealth Governments’ initiative NIES (now AusIndustry), was Finance Manager of DOCS (Metro South East Area) and held the position of Principal Policy Officer with the NSW Department of Local Government. His governance roles in the private sector include Group Company Secretary with the Sing Tao Newspaper Group, together with senior management roles within several different companies and industry sectors. The outcome of Peter’s many governance activities is his focus on assessing the level of commitment and the extent to which risk management permeates the culture and ethos of organisations. Peter is a Fellow Member of Chartered Secretaries Australia and a Professional Member of the National Institute of Accountants. He also was a part-time lecturer in Advanced Financial Management at the Australian Graduate School of Management. PETER SOUTHWELL: SENIOR ASSOCIATE Peter Southwell’s wide professional experience covers engineering, mainframe computing, PC and PC-LAN implementation, corporate information systems and financial management. His managerial experience includes six years as Director of Information Systems at Sydney City Council. Prior to that he was Assistant City Engineer for ten years. Peter was a Project Manager at the Federal Airports Corporation and also at Sydney Airports Corporation. At FAC this involved the risk assessment of operational and business systems at all FAC owned airports in Australia. Peter has a Bachelor’s degree in Civil Engineering and a Master’s degree in Engineering Science, incorporating transportation, computing, statistics and operations research. NATASHA REECE: DIRECTOR/ASSOCIATE Natasha Reece’s career includes employment with Accenture Australia Limited, NCR, AGB McNair and the Siemens Group. Her expertise encompasses project management, applied research, environmental science and training and development. Natasha has a Bachelor of Science degree from Macquarie University majoring in resource management and environmental science. 7
  8. 8. Client List (Past and Current) ALFA LAVAL (AUST/ NZ) KING GEE CLOTHING COMPANY ALSTOM POWER LEGALCO LIMITED ANGLICAN RETIREMENT VILLAGES MANCHESTER UNITY AUSTRALIAN GRAD. SCHOOL OF ENGN. NAPIER & BLAKELEY API LIMITED NESTLE AUSTRALIA BEIERSDORF AUSTRALIA NSW RURAL FIRE SERVICE BOC GASES NSW DEPT OF CORRECTIVE SERVICES BORAL LIMITED NSW DEPT OF HEALTH (IMET) CANON AUSTRALIA OTIS ELEVATOR COMPANY CAPITAL FINANCE (BANK OF SCOTLAND) PACIFIC NATIONAL CATHAY PACIFIC AIRWAYS P & O AUSTRALIA COLLIERS JARDINE PERMANENT TRUSTEE COMPANY COMMONWEALTH BANK PHARMACIA ( AUSTRALIA/ NZ) COMMUNITY FIRST CREDIT UNION RAIL INFRASTRUCTURE CORPORATION CREDIT UNION SERVICES CORPORATION RANDWICK CITY COUNCIL DINERS CLUB INTERNATIONAL REGISTERED CLUBS ASSOC (NSW) ENCOMPASS CREDIT UNION RURAL PRESS LIMITED EXPORT FINANCE & INSURANCE CORP SECURITY CREDIT UNION FB RICE & COMPANY SELECT CREDIT UNION FREIGHTCORP SHARE CARE (DISABILITY SERVICES AUST) GEORGE WESTON FOODS SPRUSON & FERGUSON GOODMAN FIELDER ST VINCENT’S PRIVATE HOSPITAL HCF AUSTRALIA SYDNEY CREDIT UNION HONEYWELL AUSTRALIA TNT GROUP ILLAWARRA CATHOLIC CLUB UNIVERSITY OF WESTERN SYDNEY ING AUSTRALIA WARREN CENTRE (SYDNEY UNIVERSITY) JARDINE AUSTRALIAN INS BROKERS WATERCO LIMITED KIAMA SHIRE COUNCIL WINDSOR FARM FOODS 8
  9. 9. Further Information Please contact: CRISIS RISK MANAGEMENT CRISIS AVOIDANCE, MANAGEMENT AND RECOVERY (A Division of Cliff Reece & Associates Pty Limited) 3 Spring Street SYDNEY NSW 2000 Tel: (61-2) 8249 4600 Fax: (61-2) 9383 8114 E-mail: creece@cliffreece.com.au Website: www.cliffreece.com.au

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