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  • Crisis Types -- need a crisis portfolio – see next slide Crisis Mechanisms – The crisis management literature suggests that all crises, long before they occur send out a trail of early warning signals. -- ticking time bombs. Crisis Management Systems – crisis management teams very important Crisis stakeholders – wide variety of stakeholders – both internal and external

How Prepared are America's Colleges and Universities for ... How Prepared are America's Colleges and Universities for ... Presentation Transcript

    • How Prepared are America’s Colleges and Universities for Major Crises?
    • By
    • Michael A. Diamond
    • University of Southern California
    • Academic Leadership Associates, LLC
    • The Next University – November 2005
  • How Prepared are America’s Colleges and Universities for Major Crises? Crisis Management Is NOT Thinking About or Planning for a Few Isolated or Particular Types of Crises in Isolation from One Another Crisis Management Is Thinking About and Planning for a Wide Range of Crises AND Especially Their Interactions
  • How Prepared are America’s Colleges and Universities for Major Crises? A crisis management program is not just an emergency preparedness plan nor is it thinking about a few isolated or particular types of crises Crisis Management Is Thinking About and Planning for a Wide Range of Crises AND Especially Their Interactions
  • How Prepared are America’s Colleges and Universities for Major Crises? From A Time Perspective, the Factors / Potential for Human-Caused Crises Are In Place BEFORE The Natural Disaster(s). The Human-Caused Precede The Natural
  • Chronicle of Higher Education- 11/8 Louisiana colleges could have to cut $71.4-million from already-constrained budgets under an order issued by the governor on Saturday, and E. Joseph Savoie, the state's commissioner of higher education, said on Monday that he would not rule out consolidating institutions or academic programs to make the necessary reductions.
  • Chronicle of Higher Education- 11/8 However, some lawmakers suggested that the hurricanes could sweep in longer-term changes. With continuing uncertainty about how many of the 80,000 college students displaced by the storms will return, educators should take a hard look at actual needs, said Rep. Francis C. Thompson, a Democrat. In some areas, it may make more sense to consolidate institutions or programs rather than rebuild hurricane-damaged facilities, he said
    • How Prepared are America’s Colleges and Universities for Major Crises?
    • By
    • Ian J. Mitroff, Michael A. Diamond and C. Murat
    • Alpaslan
    • Change – January/February 2006
  • Before During After 1. Crisis Types 2. Crisis Mechanisms 3. Crisis Systems 4. Crisis Stakeholders Expose Weaknesses Build Capabilities Enact Capabilities Learn Redesign Figure 1: Crisis Management
  • The Complexity of USC as an Organization: The Large # and the Wide Variety of Businesses That USC Is In
    • Hotel: serves 1000’s of meals daily and have 1,000’s of rooms
    • Retail on two campuses
    • Entertainment/special events
    • Facility and Property Management
    • Health Care
    • Insurance
    • Information Services
    • Convention
    • Publishing
    • Real Estate
    • Foundation & Corporate Relations
    • Public Relations
    • Governmental Relations
    • Legal
    • Police and Safety
    • Travel
  • How Prepared are America’s Colleges and Universities for Major Crises?
    • Serious outbreaks of illness/disease
    • Major food tampering incidents
    • Employee sabotage
    • Fires, explosions, and chemical spills
    • Environmental disasters
    • Significant drops in revenues
    • Natural disasters
    • Loss of confidential/sensitive information/records
    • Major lawsuits
    • Terrorist attacks
    • Damage to institutional reputation
    • Ethical breaches by administrators/faculty/trustees
    • Major crimes
    • Athletic scandals.
  • Potential Crises / Ticking Time Bombs Criminal : Serial Rapes / Murders / Robberies / Guns / Institutional / Organized / Gangs / Terrorism Informational : Identity Theft / Confidential Records / Fraud / Student Inventories Building Safety : Substandard Housing / Unsafe / Unhealthy / On & Off Campus / Facilities / Structural Integrity / Backup Power / Generators Athletics : Recruiting Practices Visitors : Housing & Recruiting Practices / Special Events Health : SARS / Outbreaks / Food Safety & Tampering Unethical Behavior / Misconduct : Fraud / Internal & External Stakeholders Major Power Outages : One Wilshire Natural Disasters & Fires Legal / Labor Disputes Financial : Failure of a Major Unit / School / Fraud / # of Checks / Transactions Perceptual / Reputation : False Rumors / Stories
  • Who Should be on a Crisis Management Team?
    • President
    • Provost
    • Head of student affairs
    • Head of facilities
    • Head of public affairs
    • Director of athletics
    • CFO
    • Head of campus police/security
    • Head of computing/technology/COO
    • Chief Counsel
    • Head of risk management
  • Crises / Ticking Time Bomb Template Triggering Event: External or Internal Media 1. Factor 1 X 2. Factor 2 X 3. Factor 3 INSTITUTION LEGAL / FINANCIAL / REPUTATION CRISIS Systems Properties Ticking Time Bombs
  •  
  • How Prepared are America’s Colleges and Universities for Major Crises? Recommendations
      • Be prepared for a broad range of crises by developing a crisis portfolio.
      • Develop a list of business in which the institution is engaged.
      • Develop a list of ticking time bombs and understand what exogenous or internal events could set them off.
      • Form a multidisciplinary crisis management team.
      • Make sure that team is trained to handle a series of broad ranging and often unanticipated crises.
  • How Prepared are America’s Colleges and Universities for Major Crises?
      • Recommendations - Continued
      • Constantly train the team by simulating not only physical crises (earthquakes, fires) but also reputational crises.
      • Make sure that the university has a clear chain of command for decision making during a crisis.
      • Make sure that adequate non-technology based communications are available.
      • Find ways to increase support for crisis management as a leadership imperative.
      • Systematically review and learn from the crises faced by other academic institutions.
  •