CWI_IASST_ER_CM_2.ppt

  • 661 views
Uploaded on

 

  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads

Views

Total Views
661
On Slideshare
0
From Embeds
0
Number of Embeds
0

Actions

Shares
Downloads
15
Comments
0
Likes
0

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide
  • 1 1 1 1
  • Unplanned event threatening : Serious loss of life or injury and/or Significant environmental impact and/or Major asset damage and/or Disruption to routine operations Unplanned event threatening : Serious loss of life or injury and/or Significant environmental impact and/or Major asset damage and/or Disruption to routine operations
  • 31 31 11
  • 12 12 23
  • 13 13 24
  • 13 13 24
  • 11 11 22
  • 33 33
  • 1969 International Convention on Civil Liability for Oil Pollution Damage {‘1969 CLC) 1971 Establishment of International Fund for Compensation for Oil Pollution Damage
  • 1969 International Convention on Civil Liability for Oil Pollution Damage {‘1969 CLC) 1971 Establishment of International Fund for Compensation for Oil Pollution Damage
  • 1969 International Convention on Civil Liability for Oil Pollution Damage {‘1969 CLC) 1971 Establishment of International Fund for Compensation for Oil Pollution Damage

Transcript

  • 1. Marine Conference on Safety & Survival Emergency Response & Crisis Management International Association of Safety & Survival Training (IASST) Empire Hotel and Country Club, Brunei Darussalam 22 nd November 2005
  • 2. Emergency Response & Crisis Management
    • Definitions of Emergency & Crisis
    • Organisation – From Site to Board Room
    • Relative Roles and Responsibilities
      • Contractors
      • Companies
      • Third Party Support
      • Governments
    • Ensuring Competencies
  • 3. Oil Industry Emergencies
    • Well blowouts
    • Pipeline emergencies
    • Marine vessel emergencies
    • Plant emergencies
    • Transport emergencies
    • Security threats
    • Event leading to significant:
    • Loss of life or injury to P eople
    • Harm to the E nvironment
    • Damage to a A sset or business
    • Impact on R eputation
  • 4. Event Led Crisis
    • Major Operational Emergency
      • Multiple Fatalities
      • Extensive Asset Damage
      • Major Oil Spill
    • Aviation / Marine Disaster
    • Terrorist Attack(s)
    • Any of the above with:
      • Hostile Media /NGO Interest
      • Major public impact
      • Others using for their Agenda
    MT Limberg – Crisis for Yemen Crisis - Threat to existence of organization
  • 5. Issue Led Crisis
    • Environmental mismanagement
    • Allegations of corruption
    • Poor governance
    • Double standards
    • Political instability
    • Security problems
    • Particularly when leads to:
      • Loss of stakeholder confidence
      • Targeting by media or NGO’s
      • Adverse public reaction
    Brent Spar – Shell vs Greenpeace Crisis - Threat to existence of organization
  • 6. Phases of a Crisis Slide No. 1 THE CRISIS LIFECYCLE IN CIDENT PRE CRISIS ACUTE CRISIS CHRONIC CRISIS CRISIS RESOLUTION EMERGENCY RESPONSE EMERGENCY RECOVERY CORPORATE CRISIS MINUTES MINUTES & HOURS HOURS & DAYS DAYS, WEEKS & MONTHS
  • 7. Emergency Response & Crisis Organisation SENIOR MANAGEMENT Command & Control Team led by OSC Company Crisis Emergency Response Coordination Operational Response Crisis Management Group FIELD MANAGEMENT Emergency Coordination Team COMPANY SUPPORT Government Corporate HQ Group or National Crisis
  • 8. Site Emergency Organisation
    • Incident Command System
    • On Scene Commander coordinating all site activity
    • ……… through key individuals leading specific teams
    On-Scene Commander (OSC) Emergency Response Team Medical Team Muster Coordinators Process Control Team Asset -Protection
  • 9. Emergency Coordination Team
    • Small team to get things done
    • Emergency Coordination Centre (ECC) at Head Office
    Operations Advisor Medical Coordinator External Affairs Emergency Co-ordinator On-Scene Commander (OSC) HR Rep Logistics Coordinator HSSE Rep Customer Liaison
  • 10. Corporate Crisis Management Team
    • Support to Emergency Management
    • …… Broader implications of the potential crisis
    Technical Director Government Affairs External Affairs Crisis Manager HR Director Legal Advisor Security Director Managing Director Finance Director Emergency Coordinator
  • 11. Emergency & Crisis Organisation Government NATIONAL MANAGEMENT Emergency Services, Local Government Emergency Response Operational Response Ministries and Government Leaders FIELD MANAGEMENT Local / National Government Agencies, Military DISTRICT MANAGEMENT National Crisis
  • 12. Local Government – Site Organization
    • Incident Commander often from Fire Service
    • …… unless specifically in the area of another agency
    Incident Command System Incident Commander Fire Services Police Army, Navy, Air Force Medical Other Civil Support
  • 13. Government – National Crisis Organisation
    • High Level Team – Reporting directly to Deputy Prime Minister
    • … .. Receiving information from Operations Rooms
    • ………… Liaising with relevant Industry Players
    Civil Defence Industry Internal Security Military Prime Minister Operations Room Operations Room Port Airport Medical Constrn Other Fire Police
  • 14. Recognition of Issues Stakeholder Analysis Technical Strategy Comms Strategy Information Assembly Implementation Monitoring Mobilisation & Set Up What’s Happening What Could Happen What’s Needed On Site / Off Site Getting It There Casualties / Evacuees Community Detection & Alert On-Site Control Off Site Mitigation Casualties Evacuation Shut Down Site Response Emergency Management Crisis Management INCIDENT MANAGEMENT TEAM (IMT) COMMAND & CONTROL TEAM CRISIS MANAGEMENT TEAM (CMT) Recovery Involved Stakeholders - Relatives; Community; Government; Media Support Needs /Action Feedback Resolution Clean Up & Investigation Emergency Over
  • 15. Principals of Command and Control ASSESS PLAN DELEGATE COMMUNICATE Re-Assess
  • 16. Principals of Crisis Management Identify Assess Control Recover Preserving Immediate Credibility Information Assembly Developing the Plan Implementing & Controlling the Plan Aftermath of a Crisis
  • 17. Crisis Communications - Overall Strategy
    • Type
    • Importance
    • Company
    • Incident
    • Impact
    • Are we clean?
    • Responsible/Liable?
    • Can we help?
    • Who?
    • How?
    • Competence
    • Training
    • Record message
    • Monitor reception
    • Gauge results
    Collate Information Assess Position, Identify Questions Choose Medium and Spokesman Go Out With Message Listen to Audience/Answer Concerns Identify Audiences & Interests
  • 18.
    • Casualties
    • Employees
    • Relatives
    • Community
    • Customers
    • Contractors
    • Media
    • Pressure Groups
    • Other Group Company
    • Corporate HQ
    • Regulatory Bodies
    • Government Agencies
    • Prime Minister
    • Partners
    • Public
    DIFFERING NEEDS, OBJECTIVES, LEVELS OF UNDERSTANDING AND AUTHORITY Communications – Oil Company
  • 19. Relative Roles and Responsibilities Company Main Contractors Support Contractors Local Third Party Support Intl Third Party Support Government
  • 20. Supply / Standby Boat Contractors
    • Own Emergencies
    • Fires, Explosions
    • Collisions, Sinkings
    • Support for Others’ Emergencies
    • … especially if contracted as ‘standby boats’
    • Fire fighting
    • Platform or rig evacuations
  • 21. Oil / LNG Tankers
    • Tanker Owner Responsible
    • Must be clear
    • They pay through Insurance Companies
    • Tanker Captain in Command
    • Trained and competent
    • Represents the Tanker Owner
  • 22. Governments
    • Primary Responder
    • Emergency Services – SAR, Fire, Medical
    • Spill Clean-up
    • Regulator
    • Meant to ensure doesn’t happen
    • … . And ready to respond
    • Suffer damage
    • Resources
    • Community
    • Reputation
  • 23. International Law
    • International Code for Security of Ships and of Port Facilities (ISPS)
      • Security Assessments
      • Security Officers
      • Training and Exercises
      • Certification of Ports & Ships by Governments
  • 24. International Maritime Law
    • Marine Safety & Pollution – Various UN Conventions
      • Safety of Life at Sea, (SOLAS), 2001 incl 2000 amendments
      • Standards of Training, Certification, Watchkeeping (STCW), 1995
      • Prevention of Marine Pollution, (MARPOL 73/78), 2002
      • Oil Pollution Preparedness, Response & Cooperation (OPRC)
      • 1969 Civil Liability for Oil Pollution Damage (‘1969 CLC’)
      • 1971 Establishment of International Fund for Compensation for Oil Pollution Damage ‘1971 Fund Convention’
      • 1992 Civil Liability Convention (‘1992 CLC’)
      • 1992 Fund Convention (‘1992 Fund Convention’)
  • 25. Spill Compensation Funding
    • ‘ 1992 CLC’ and ‘1992 Fund Convention’
    • … . Established International Oil Pollution Compensation Funds (IOPC Funds)
    • …… .. Funds available quickly without litigation ….
    • ………… .. CLC => Tanker Owners liable up to +/- US$90million depends on size
    • …………… .. International fund steps in for up to US$200million
    • Government decision to ratify / subscribe
    • National Oil Spill Contingency Plan in place
  • 26. Third Party Experts
    • Oil Spills:
      • Protection & Indemnity Associations (P&I Clubs)
      • International Tankers Owners Federation (ITOPF)
      • Tier 3 Spill Agencies: EARL, OSRL
    • Medical Support
      • International Red Cross / Red Crescent
      • International SOS /
  • 27.
    • Individual survival – Training, Refreshers, Drills
    • Fire Teams / BA Teams – Training, Refreshers, Drills
    • Medical Teams – Training, Refreshers, Exercises
    • Command and Control - Training, Refreshers, Procedures, Pre-plans, Exercises
    • Emergency Management - Training, Refreshers, Exercises
    • Crisis Management - Training, Refreshers, Exercises
    • Disaster Management - Training, Joint Exercises
    Developing Competencies
  • 28. Training Developing Competencies Drills & Exercises Fire Team / BA Team Individuals Command & Control Emergency Management Crisis Management
  • 29. Value of Competency (Number of Lives, Livelhihoods) Benefits Fire Team / BA Team Individuals Command & Control Emergency Management Crisis Management Increasing Competency Individual Competency Team Competency Organisation Competency
  • 30. Exercises to Develop Competency DEBRIEF S Learning points Reminders Actions CRISIS MANAGEMENT EXERCISES – ADDRESS BROADER ISSUES & LINKS LIVE EXERCISES – SEE HOW THE PARTS FIT TOGETHER ROLE PLAY DESKTOP EXERCISES – SCRIPTED EVENTS & ISSUES FIELD EXERCISES - SCENARIO DRIVEN > 40 MINS WEEKLY DRILLS – REMINDERS OF THE BASICS, MAINLY INDIVIDUALS CMT ECT ECT OSC OSC Emergency Management Command & Control INTERNAL FEEDBACK MAIN ACTIONS TRACKED ON DATABASE
  • 31.
    • Awareness of Roles and Responsibilities
    • Mutual understanding of Roles and Agendas
    • Practice and refinement of Links
    • Overall – Better Preparedness for the Event
    Joint Exercises
  • 32. THANK YOU
    • [email_address]