Crisis Management Team Formation– selling the ideaPresentation Transcript
Crisis Management Team Formation– selling the idea In this presentation:
initial questions to ask
team composition, duties & training
Team discussion questions
What are the likely objections & barriers to implementing a Crisis Management Team (CMT)?
If you were going to prepare an argument promoting a CMT, what are the key points and sequence in your argument?
Who in an organization (general positions) should be selected as a CMT member?
What are the technical skills and personal qualities that members should have?
What training in CM and team process should be required?
What are the effects of stress on decision making and what countermeasures should be taken?
Presenting the CM Concept
What are the risks in your industry & examples of crises?
What are the adverse outcomes of not preparing, and advantages to preparing?
How would CM be compatible with the mission & vision of the organization?
What would it take to implement a CM team?
What are the downsides to implementing a team and how can such objections be overcome?
What special areas of representation, knowledge, and skill are necessary for selection?
What kinds of skill training are necessary in CM and teamwork?
What kind of resources and allocation would be necessary for a CM system?
What would a comprehensive system of CM look like and how would it change the organization?
Typical team composition :
Real estate management
Public relations/ communications
Team Composition: Membership should be based on representation, knowledge, and skill.
Key roles :
Executive/CEO– responsibility & authority
Team leader (may be CEO)– keep team updated and focused
Spokesperson– public relations, central source of information, communications, rumor control
Legal representative– legal guidance & implications of actions
Researchers– gather facts & compile information for position statements
Coordinate all crisis related activities
Gathering and reviewing facts of the crisis
Determining crisis response activities
Specifying internal and external communications
Establishing working relationships with external stakeholders
Monitor progress and continuing situation assessment
Define the duties of the team:
CM Team Training
Acquaintance & awareness of styles
Openness & trust
cohesion, constructive team norms, groupthink countermeasures
Understanding of risks & crises, impact & consequences unique to the organization & industry
Understanding of key crisis concepts and practices
Overview of crisis planning and management process
Ensure that all CMT members are trained before the crisis occurs
Survey of colleges and comparison of training (preparation) vs actual crisis experience Ian I. Mitroff, Michael A. Diamond, and C. Murat Alpaslan (2008).How Prepared Are America's Colleges and Universities for Major Crises? Assessing the State of Crisis Management. URL: http://www.scup.org/knowledge/crisis_planning/diamond.html
Ian I. Mitroff, Michael A. Diamond, and C. Murat Alpaslan (2008).How Prepared Are America's Colleges and Universities for Major Crises? Assessing the State of Crisis Management. URL: http://www.scup.org/knowledge/crisis_planning/diamond.html
Example of CMT
Example of CMT linkages
Campus Critical Incident Plan (Team)
Community CRT Training Manual
Ball State Emergency Guidelines
Sample Team Plans
Your Team’s Task— Formulate the CMT
Select one of your team member’s organization; other team members act as consultants
Identify who should be on your organization’s CMT and explain your reasoning
How would you present your case/argument for the organization to have a CMT?