Crisis Management and Continuity of Operations

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Crisis Management and Continuity of Operations

  1. 1. Crisis Management and Continuity of Operations Will County Transportation & Logistics Council June 17, 2008 Presented By Irene Rozansky, CEO R&A Crisis Management Services ©2008 R&A Crisis Management Services - All Rights Reserved
  2. 2. ©2008 R&A Crisis Management Services - All Rights Reserved
  3. 3. ©2008 R&A Crisis Management Services - All Rights Reserved
  4. 4. ©2008 R&A Crisis Management Services - All Rights Reserved
  5. 5. Agenda • Critical Incident • Risk • Crisis Management • Stages of Crisis Management • Q&A ©2008 R&A Crisis Management Services - All Rights Reserved
  6. 6. Critical Incident •An unexpected situation or sudden occurrence of a serious and urgent nature that demands immediate attention. •An occurrence with potential to cause destruction and distress. •An incident resulting in a significant loss of life, environmental damage, transportation & logistics systems disruption, or economic disruption in a particular region. ©2008 R&A Crisis Management Services - All Rights Reserved
  7. 7. Types of Critical Incidents • Man-made – Unintentional – Intentional • Natural ©2008 R&A Crisis Management Services - All Rights Reserved
  8. 8. Concern Within the sea of moving parts, lay critical security gaps and a lack of operations resiliency that could cause tremendous damage from any significant disruptive event; man-made or natural. ©2008 R&A Crisis Management Services - All Rights Reserved
  9. 9. Containers • 70% of transportation company executives rate shipping containers vulnerable to security risks. • 90% of the world’s cargo now moves by container. ©2008 R&A Crisis Management Services - All Rights Reserved
  10. 10. What a Terrorist Attack Could Cost • It could take up to 3 months to clear a shipping backlog from shutting down every port in the US for 8-12 days. • This could cost the US business community $58 billion – Spoilage – Lost sales / lost contracts – Manufacturing slowdown • Globally, a dirty bomb could cost $1 trillion ©2008 R&A Crisis Management Services - All Rights Reserved
  11. 11. Costs from Actual Disasters • 2002 labor dispute affecting West Coast ports (closed 9 days) caused losses of $2 billion/day • 2003 California Wildfires – 743,000 acres destroyed, including 3,700 homes – $2.5 billion damage caused • 2003 Northeast Power Outage – Closed JIT manufacturing plants – $118 billion in lost business and recovery expenses • 2005 Katrina Hurricane – Waterborne exports to the region fell by $1.2 billion during September vs. August – Crude oil imports to the region were down 26% from previous year ©2008 R&A Crisis Management Services - All Rights Reserved
  12. 12. Risk Risk implies uncertainty; a combination of the vulnerability to and impact from a threat, including perceived importance of the threat and the amount of difficulty to detect the threat in advance ©2008 R&A Crisis Management Services - All Rights Reserved
  13. 13. Who Will Face Risk? Risk in business is as inevitable as paying taxes and death! ©2008 R&A Crisis Management Services - All Rights Reserved
  14. 14. Risk is High “While the likelihood for any one event that would have an impact on any one facility or supplier is small, the collective chance that some part of the supply chain will face some type of disruption is high. … The cascading impacts from adverse events can now extend further then ever before.” Yossi Sheffi, “The Resilient Enterprise” 2005, p. 26. ©2008 R&A Crisis Management Services - All Rights Reserved
  15. 15. Mission Critical Assets • Ships, trucks, planes, railcars • Infrastructure they travel on • Systems: telecommunication, computing, network • People: transportation operators, brokers, intermediaries, forwarders, and operations professionals • Goods in transit or in distribution centers ©2008 R&A Crisis Management Services - All Rights Reserved
  16. 16. Crisis Management is About Planning For … • IT outages; • failed supply chains; • HAZMAT incidents; • pandemic flu; • fraud; • reputational damage; and • workplace violence In regard to the mission critical assets! ©2008 R&A Crisis Management Services - All Rights Reserved
  17. 17. What’s In a Name? • Disaster Recovery • Business Continuity • Continuity of Operations • Emergency Preparedness • Crisis Management Prevent, Mitigate, Respond and Recover ©2008 R&A Crisis Management Services - All Rights Reserved
  18. 18. Goals of Crisis Management • Preserve life / prevent injury • Reduce the cost of the crisis • Protect property / minimize the damage • Ensure business/ mission continuity • Due diligence/ satisfy legal requirements • Restore normal processes • Increase flexibility ©2008 R&A Crisis Management Services - All Rights Reserved
  19. 19. Who is Involved? IT  Legal  Security  Crisis    ore s  C es Management  Pe o in   ple B us in   h a P Po C ro lic l y  ce ie u pp ss s  & S es   ©2008 R&A Crisis Management Services - All Rights Reserved
  20. 20. Crisis Management Program  Risk/  Impact  Continuous  Define  Adjustment Strategy  Evaluate  Train/Test  Options  Develop  Plans  ©2008 R&A Crisis Management Services - All Rights Reserved
  21. 21. Universal Stages of Crisis Management • Prevention • Preparation • Recognition • Containment • Resolution • Opportunity ©2008 R&A Crisis Management Services - All Rights Reserved
  22. 22. Prevention “Next week there can’t be any crisis. My schedule is already full.” - Henry Kissinger while Secretary of State ©2008 R&A Crisis Management Services - All Rights Reserved
  23. 23. Risk/Impact Management • Attempts to recognize and manage critical events – What can go wrong? – What will it cost us? – What can be done to prevent or mitigate the impact? – What contingencies can we use to respond and ensure continuity of operations? ©2008 R&A Crisis Management Services - All Rights Reserved
  24. 24. Preparation “Today my stockbroker tried to get me to buy some 10-year bonds. I told him, ‘Young man, at this point I don’t even buy green bananas.’” - Congressman, Chet Holifield, toward the end of his career ©2008 R&A Crisis Management Services - All Rights Reserved
  25. 25. Preparing for Disruptive Events • Evaluation of the firm’s suppliers • Evaluation of the firm’s logistical support – internal and external • Evaluation of the firm’s distribution channels • Facilities selection criteria – including warehousing ©2008 R&A Crisis Management Services - All Rights Reserved
  26. 26. Strategic Decisions from Knowledge A v o id Mitigate A bsorb Transfer ©2008 R&A Crisis Management Services - All Rights Reserved
  27. 27. Rules for Planning • Organize a Planning Team • Assess the Scope of the Problem • Develop a Plan • Test the Plan • Keep the Plan Up-to-Date ©2008 R&A Crisis Management Services - All Rights Reserved
  28. 28. Recognition “If you can keep your head when all about you are losing theirs, it’s just possible you haven’t grasped the situation.” - Humorist Jean Kerr ©2008 R&A Crisis Management Services - All Rights Reserved
  29. 29. Rules for Recognition • Pay attention to your instincts • Confront disturbing facts as you find them • Consider the consequences if disturbing facts are found to be true • Ask questions • Seek the counsel of others • Let your values guide you ©2008 R&A Crisis Management Services - All Rights Reserved
  30. 30. Containment “When you come to a fork in the road, take it.” - Yogi Berra ©2008 R&A Crisis Management Services - All Rights Reserved
  31. 31. What Do You Plan to Do? • Reduce • Respond • Recover • Return ©2008 R&A Crisis Management Services - All Rights Reserved
  32. 32. Keys to Continuity of Operations • PREVENTION - continuity versus recovery – Risk assessment – Impact analysis – Strategy decisions – Implementation • CONTROL – mitigation versus devastation – Know your accepted single points of failure – Make a plan – Practice the plan – Revise the plan ©2008 R&A Crisis Management Services - All Rights Reserved
  33. 33. Resolution “Even if you are on the right track, you’ll get run over if you just sit there.” - Will Rogers ©2008 R&A Crisis Management Services - All Rights Reserved
  34. 34. Rules for Crisis Resolution • Move quickly • Continually gather facts • Communicate, communicate, communicate • Document your actions • Use project management techniques • Be a leader • Declare the end of the crisis ©2008 R&A Crisis Management Services - All Rights Reserved
  35. 35. Opportunity “Experience is the name everyone gives to their mistakes” - Oscar Wilde ©2008 R&A Crisis Management Services - All Rights Reserved
  36. 36. Q&A Thank You! info@raconsulting.net 847.827.4267 ©2008 R&A Crisis Management Services - All Rights Reserved

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